Support Engineer at Absa

Job Summary

• Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.

Job Description

• Absa’s CIB technology team provides technology support to the organization’s Corporate and Investment Banking sector.  This IT Services team is specifically dedicated to our Markets business area and is responsible for the support, enhancement and maintenance of all Trade and Post Trade vendor and bespoke application suites that fall within the Markets business area.

Key critical requirements:

• Relevant B-Degree in Computer Science
• 3+ years Linux experience
• Strong Linux OS commands and shell script skills - especially sed and awk
• Knowledge/Work experience on Python
• Knowledge/Work experience on Ansible/Puppet/Terraform
• Working experience in Application Support in fast-paced environment
• Experience in working with users directly
• Troubleshooting and problem-solving skills in critical times
• Should be able to work independently, self-motivated, quick learner with good interpersonal and communication skills
• Willingness to work standby or overtime as required
• Windows Server support/troubleshooting
• Reading and understanding of config files
• Working experience in a Financial institution

Key responsibilities:

• Advise on software installation and upgrades, troubleshoot problems and provide resolutions.
• Receive and screen user programming requests for new applications or modifications, and determine appropriate priority and response.
• Develop and communicate training and documentation for end users.
• Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements
• Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs
• Advantageous/Optional

Knowledge and working experience on some of the following:

• Containers and Orchestration Platform such as Kubernetes and OpenShift, OpenStack
• Software Development Platform integration GitHub, and related Cloud, DevOps and CI/CD matters.
• Working experience in Front Arena (Development or Support)
• ITIL certification
• AWS certification

Education

• Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised