Systems Administrator (12720) at The South African Broadcasting Corporation (SABC)

DUTIES AND RESPONSIBILITIES:

BUSINESS OPERATIONAL EFFICIENCY

• Collaborate with development and infrastructure teams to design scalable and efficient architecture for websites and mobile applications.
• Evaluate and recommend technologies, tools, and frameworks to improve system performance and reliability.
• Design and implement high availability and disaster recovery solutions for critical web and mobile services.
• Conduct performance analysis and optimization for websites and mobile applications to ensure fast response times and optimal user experience.
• Implement caching strategies, CDN integration, and server-side optimizations to improve performance and scalability.
• Monitor and analyse system metrics to identify bottlenecks and areas for improvement.
• Collaborate with developers to troubleshoot and resolve software and application bugs or compatibility issues.
• Deployment of new features, updates, and patches to websites and mobile applications.
• Implement security best practices and protocols to protect websites and mobile applications from cyber threats and vulnerabilities.
• Conduct regular security audits and vulnerability assessments to ensure compliance with industry standards and regulations.
• Develop and enforce security policies and procedures to safeguard sensitive data and user information.
• Lead incident response efforts to identify, troubleshoot, and resolve system outages, performance issues, and security incidents.
• Perform root cause analysis for critical incidents and implement preventive measures to mitigate future occurrences.
• Provide technical guidance and mentorship to junior staff.
• Provide system enhancement, and improvement documentation (SOP manuals, Technical manuals, etc.).
• Immediate and regular reporting of failures and system performance to line management

GOVERNANCE, RISK AND COMPLIANCE

• Cooperation with regulatory and policy affairs to ensure compliance with broadcasting policies, legislation, regulations and licence conditions.
• Ensure compliance with SABC policy and procedures. 
• Ensure compliance with SABC Methodologies and Best practice standards for digital products.
• Ensure compliance with the SABC digital products incident, change and release management requirements.

STAKEHOLDER MANAGEMENT

• Effective briefing and communication with stakeholders
• Provide technical support to users experiencing issues with websites and mobile applications.
• Work with various cross-functional stakeholders across the business to ensure optimal operations.
• Work with various cross-functional stakeholders across the business to ensure compliance of digital products with applicable laws and policies.
• Provide training to the business stakeholders.

INHERENT/MINIMUM REQUIREMENTS

 QUALIFICATIONS

• Relevant 3-year Diploma/Degree NQF 6 in Computer Science, Information Technology, Software Development, or related field.
• ITIL Certification is an advantage

EXPERIENCE

• At least 3 years of Systems Administration Experience
• Strong understanding of web technologies such as HTML, CSS, JavaScript, and APIs.
• Familiarity with mobile app development frameworks (e.g., React Native, Flutter) and mobile operating systems (iOS, Android).
• Proficiency in server administration and configuration (e.g., Linux, Apache, Nginx, MySQL).
• Experience with version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) pipelines.
• Excellent communication and problem-solving skills and attention to detail.
• Ability to work independently and prioritize tasks effectively.