Systems Administrator - EMEA Onsite Support at SAS

About the job

• The Regional Onsite Support Team is looking for a Systems Administrator to deliver and maintain client computing devices, ie. laptop, mobile, meeting room equipment. Our team support the UKI & META employees and IT operations as part of a wider EMEA team. We are the face of IT for SAS from employee onboarding, lifecycle upgrades, event support, through to employee off-boarding.

As a Systems Administrator – EMEA Onsite Support, you will: 

• Perform daily system monitoring & operations, verifying the integrity and availability of all hardware, server resources, systems and key processes
• Troubleshoot hardware, software, or performance problems on the systems network; may repair hardware
• Serve as contact for user-reported problems and compile reports on system performance and/or usage
• Verify, track, and resolve user and/or system problems
• Assist with documentation projects, new product evaluation and support for special projects as needed
• Responsible for IT Procurement including supplier management, following Finance policy and process 
• Responsible for the upkeep of our internal asset management system, including disposal of hardware following company policy and procedure
• On/Off boarding tasks

Required Qualifications

• 5 years of experience with a networked interactive environment in user support, customer support, or training required.  Experience with one or more client/server operating systems required.
• Bachelor's degree in a quantitative field, preferably in Computer Science or a related discipline
• Strong communication skills – both written and verbal
• Logical thinking with strong problem-solving skills
• Good understanding of Office 365 products, ServiceNow and Azure
• Attention to detail and process driven
• Equivalent combination of education, training and experience may be considered in place of the above qualifications.
• You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.