Systems Support Analyst II at Capitec Bank

Purpose Statement

• Co-ordinate, investigate and provide timely feedback on incoming technical queries received from various departments within the contracted service level agreement.
• Oversee/implement small system and/or operational improvements resulting from user and client queries

Education (Minimum)

• A relevant tertiary qualification in Information Technology

Knowledge and Experience
Experience:

• 2+  years experience in relevant systems support, administration and/or analysis

Knowledge:
Minimum:

Basic knowledge & understanding of:

• Computer Systems (specific systems relevant to specific team)
• Any Databases experience and Query language i.e. SQL - My SQL and Microsoft SQL server

Ideal:

Working knowledge of: 

• IT systems development processes
• Experience in scripting languages e.g. Python 
• ATM Experience either from a hardware or software perspective
• Experience working with ATMs, either on the hardware or software side, would be an added advantage.
• An understanding of ATM systems and their internal workings would be ideal. From a software perspective, experience with terminal driver applications (e.g. Postilion ATM Application) would be advantageous.
• Proficiency in network protocols (TCP/IP, SFTP), and operating systems (Windows/Linux)
• ITIL Principles and the application thereof

Understanding of: 

• Banking systems
• Banking business models
• Best practices for Quality Assurance (QA)

Additional Information

• Clear criminal and credit record