Tasting Room Manger: Prestigious Wine Estate, Cape Winelands at Pick Me Recruitment

• We are seeking a dynamic Tasting Room Manager to lead their team, enhance guest experiences, and drive sales.

Job Purpose:

• Deliver an unparalleled wine experience, drive sales growth, and manage daily operations to the highest standard.

Core Requirements:

• Qualifications: WSET Level 3/equivalent preferred. Own transport essential. Fluent English & Afrikaans (other languages beneficial)
• Experience: 2+ years’ management in premium wine tasting. Proven DTC sales track record. Hospitality, staff training, event coordination experience. EzyWine/Excel proficiency
• Core Traits: Hospitality-driven, passionate about wine. Expert communicator. Strong sales acumen. Excellent leadership, organization, and interpersonal skills. Reliable, accountable, effective under pressure
• Valid driver’s licence and own reliable transport preferred

Core Responsibilities

• Guest Experience: Oversee tastings, engage guests, foster brand loyalty
• Sales: Achieve/exceed targets (POS, tasting fees, wine club). Grow visitor numbers and repeat business
• Team Leadership: Manage, mentor, train, and supervise Tasting Room staff
• Operations: Oversee daily operations, inventory, cash-ups, systems
• Events: Help coordinate and host events
• Compliance: Enforce health & safety, maintain immaculate facilities
• Collaborate with the Direct-to-Consumer Manager to continuously innovate and elevate the guest experience