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  • Posted: Oct 26, 2023
    Deadline: Not specified
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  • Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...

     

    Team Leader, Branch

    Job Description:

    • To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers.
    • To take demand from walk-in customer or any cash, sales and service-related matters, whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the required parameters.


    Qualifications

    Minimum Qualifications:

    • National Diploma (NQF6 FAIS recognized qualification)

    Experience:

    • 5-7 years branch experience in branch processes, products and systems. Experience in the application of coaching techniques would be beneficial, as part of having led a team.

    Additional Information:

    Behavioural Competencies:

    • Generating Ideas
    • Exploring Possibilities
    • Providing Insights
    • Adopting Practical Approaches
    • Articulating Information

    Technical Competencies:

    • Customer Understanding
    • Product Knowledge
    • Application and Submission Verification
    • Processing
    • Customer Acceptance and Review

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Standard Bank Group on www.standardbank.com to apply

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