Team Leader - South Africa - Centurion at IQVIA

We are looking for a Team Leader based in South Africa where you will join an exciting working environment in a dynamic and international atmosphere.

RESPONSIBILITIES:

After a thorough and ongoing training, you will be ready to:

• Manage a team of 6 Angels Consultants (4 in South Africa, alongside 2 consultants in Kenya), while providing oversight of operations in Namibia and Botswana, ensuring the overall efficiency of stroke management in hospitals across these regions.
• Support the team in working with hospitals and healthcare professionals providing continuous training and organizational tools to support the improvement of stroke care.
• Coach the team to be expert therapeutic consultant promoting new diagnostic and treatment guidelines to hospitals
• Work with the Angels Consultant to foster and promote quality monitoring programs to keep consistent hospital performance
• Lead the team in the country plans to extend the reach of project to new hospitals
• Support the Angels Consultants to lead the multidisciplinary stroke teams through continuous improvement
• Use performance management strategy to support the in team to improve therapeutic protocols in the major hospitals
• Support the leadership of the CSMS services working with key colleagues across the wider IQVIA organization.
• Collaborate with internal and external colleagues and departments across the organization to ensure effective delivery of objectives and to deliver yearly operational plans.
• Line management of a team, supporting high performance and investing in individual development of key talent and support the recruitment of new talent to meet ongoing business needs.
• Provide leadership and role modelling through a variety of approaches e.g. coaching to ensure delivery excellence for all projects.
• Manage new project set ups with input from client including appropriate and adequate resourcing, reporting requirements and clear plans to achieve project KPIs.
• Complete project reviews with Director, International Projects and Client Company by providing clear reporting against KPIs and internal financial reviews.
• Ensuring a wide skills base across the team to meet the different needs of customer projects as efficiently as possible.
• Ensure team members are effectively trained in key analytical techniques and are up to date on analytical approaches.
• Identify the requisite data assets and infrastructure needed to deliver the service propositions. Work appropriately with internal and external stakeholders to keep up to date with developments in government/regulatory provisions for both commercial and research purposes.
• Ensure quality of service delivery, in line with country commercial governance and quality arrangements and in line with the relevant regulatory and legal requirements.
• Ensure the team delivers excellent customer service as evidenced by regular customer feedback from both internal and external customers.
• Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems

REQUIRED SKILLS:

• 10 years relevant experience within the pharmaceutical industry
• At least 3 years direct line management experience within the pharmaceutical industry
• Experienced in dealing with complex and day to day employment scenarios
• Prior experience in managing delivery of patient support or market access projects
• Ability to work creatively in a fast-paced environment maintaining flexibility and changing priorities to meeting demanding timelines
• Excellent customer service skills
• Financial, analytical and problem-solving skills with the ability to develop and articulate recommendations and solutions based on this analysis.
• Strong organizational, planning, project management and logistics skills.
• Excellent leadership skills
• High motivational with exceptional people management skills
• Fluency in English and ideally Afrikaans
• Proactive, flexibility and problem solving’ skills
• Availability to travel up to 70% of the time
• Valid driving license
• Eligibility to work full time in South Africa