Tech Officer: Network Field Operations at Telkom

Core Description

• To install/ recover/ repair/ maintain telephone equipment/ services/ cables/ wireless/ fibre technology and related products to satisfy customer needs.

Job Responsibilities

OUTPUT 1

• Co-ordinated Resources

SUB-OUTPUTS

• Determine and analyse objectives Determine resource requirements
• Identify available resources
• Secure required resources

RANGE

• Monetary
• Mechanical aids
• Storage and Packaging Material

OUTPUT 2

• Maintained Resources

SUB-OUTPUTS

• Inspect resources
• Replace and secure resources
• Comply to yard rules
• Update records
• Determine resource requirement
• Maintain tool list
• Check and clean tools / equipment
• Replace faulty tools / equipment

RANGE

• Equipment
• Vehicles
• Tools
• Material
• Yards
• Test/safety equipment
• Standard Tool Kit
• Specialized Tools Accommodation

OUTPUT 3

• Processed Documentation

SUB-OUTPUTS

• Obtain/receive documentation
• Update/verify completed documentation
• Submit documentation
• File documentation

RANGE

• Commissioning/de-commissioning report
• Quality/SHE/Productivity forms
• Inspection forms / Tools / Vehicles
• Damage/accidents reports
• TBI reports
• Loss control forms
• Overtime
• Request for material
• Recoveries
• Electronic Documentation
• Compliance
• Key and Control forms
• Vehicle Logsheets
• Daily worklog
• IE 195
• Power records

OUTPUT 4

• Performed Network Inspections

SUB-OUTPUTS

• Receive/ identify need
• Obtain documentation
• Execute inspection
• Liaise with customers/contractors
• Provide feedback to role players

RANGE

• Access network
• Bush cutting
• Quality (360)
• New Works
• Acceptance Testing Cables identifying faulty cables

OUTPUT 5

• Repaired/ Maintained Cable Network

SUB-OUTPUTS

• Do quality (360) & Photo quality
• Receive and interpret instruction and / or authorisation
• Request and / or obtain material
• Prepare / secure work area
• Diagnose and localise fault and/ or task
• Apply / adhere to SHE procedures
• Complete task and / or repair fault
• Update cable records
• Rehabilitate work area

RANGE

• Overhead distribution
• Street distribution cabinet
• Outdoor distribution points
• Indoor distribution points
• Cable, Underground / 4 pair UG MDF (Unmanned exchanges)

OUTPUT 6

• Installed or Recovered Equipment and Systems

SUB-OUTPUTS

• Receive and analyse request for installation or recovery
• Obtain installation and recovery details
• Perform pre-installation test on the Access Network
• Install/ Recover equipment/systems Commission equipment/systems
• Perform functional test
• Handle keys / loose coins / Containers
• Communicate with customer
• Obtain installation clearance
• Liaise with key role players
• Clear work area
• Restore working area/walls/floors
• Inspect vehicle
• Obtain material
• Plan daily routine
• Apply/ adhere to Safety Regulations and Standards

RANGE

• All Payphone Equipment and Accessories
• Ad hoc projects
• Customer services
• Loop extenders and amplifiers
• Pair gain systems
• Business Systems
• ISDN (Basic Rate)
• Value added products
• TDMA
• Pre Paid
• SOR Systems
• DECT / DRMASS / CT2ADSL
• Wi-Max
• WCDMA
• EMGW
• TM (Telkom Mobile)
• UMC
• Party line systems
• Terrestrial line/phone
• Cabling / Indoor / Outdoor/FLLA

Core Competencies

FUNCTIONAL KNOWLEDGE

• ADSL; Broadband Technologies; EMGW; Equipment; Installation/ Maintenance Procedures; Legislative Technical Environment Terminology; Network Infrastructure; Policies and Procedures; Products; Safety Regulation and Standards; Telkom Mobile Test Equipment; WCDMA; Wi-max; Wireless Technology; CLICK compliance, MiMix Vehicle Compliance

FUNCTIONAL SKILLS

• Communicating; Computer Literacy; Hand/ Eye/ Ear Coordination; Marketing Techniques; Planning; Problem Solving

ATTITUDES/ LEADERSHIP COMPETENCIES

• Accountability; Accurate; Confident; Continuous Performance Improvement; Conscientious; Customer orientated; Diligence; Honesty; Initiative; Proactive; Respect; Responsible; Tactful; Teamwork; Trustworthy

Certifications

Education

• NQF 4: Grade 12 and relevant modular training
• OR NQF 3: Grade 10 (Int) and relevant modular training

Experience

• 1 year experience

Additional Information

Outputs (continued):

OUTPUT 7

• Repaired / Maintained Equipment/ Systems

SUB-OUTPUTS

• Receive and analyse fault/ maintenance information
• Diagnose / localise fault
• Apply/ adhere to required SHE procedures
• Repair or refer fault
• Perform routine maintenance
• Modify / upgrade
• Conduct functionality tests
• Inspect and Clean all Sub Assemblies
• Perform manual test report
• Recover / return faulty component
• Handle keys / loose coins / Containers
• Complete documentation
• Repair / replace lock
• Clear fault on system
• Liaise with key role players
• Clear working area
• Restore working area/walls/floors
• Communicate with customer
• Inspect vehicle
• Obtain material
• Plan daily routine

RANGE

• All Payphone Equipment and Accessories
• Ad hoc projects
• Customer service
• Pair gain systems
• Business Systems
• ISDN (Basic Rate)
• Value added products
• Pre Paid
• SOR Systems
• TDMA
• DECT
• Party line systems
• Loop extenders and amplifiers
• Terrestrial line/phone
• Cabling / Indoor / Outdoor
• ADSL
• Wi-Max
• WCDMA
• EMGW
• TM (Telkom Mobile)
• UMC
• FLLA

OUTPUT 8

• Established and Maintained Customer Relations/Liaison/Queries

SUB-OUTPUTS

• Receive and analyse request from role players
• Determine key role player
• Obtain information
• Establish professional relationship
• Maintain professional relationship
• Receive enquiry Analyse enquiry
• Prioritize enquiry
• Process customer enquiry
• Channel to relevant section
• Advise customer on progress of complaint / query
• Follow up with comments
• Provide feedback

RANGE

• All Telkom products and accessories
• All contracts with customers

OUTPUT 9

• Dismantled/ Recovered Equipment

SUB-OUTPUTS

• Receive serial numbers
• Inspect vehicle
• Liaise with key role players
• Plan the dismantlement/recovered activities
• Dismantle equipment
• Inform customer
• Obtain dismantlement clearance
• Complete documentation

RANGE

• Equipment
• Wi-Max Types:
• ISDN Equipment
• Pair Gain Systems
• Payphone Equipment
• Private Phones
• Anti Line Tapping Devices
• Radio Links
• Telephone Instruments 
• Keys & Containers
• EMGW 
• FLLA

Experience:

• 12 Months relevant experience in the Network Field Operations.

Special Requirements

• Valid Drivers license
• Prepared to travel
• Ability to travel and stay out overnight
• Ability to work outside of normal working hours

Physical Requirements

• Colour Vision
• Work at Heights
• Work in Confined Spaces