Tech Officer: Special Serv:Cust Netw Man at Telkom

Core Description

• Receive, analyse, process and customer notification of planned maintenance and network failures.

Job Responsibilities

OUTPUT 1

Managed Transport Facility Patches

SUB-OUTPUTS

• Collect/ generate information from systems/ sources
• Analyze Data According To Policies And Procedures
• Update Data On Patch Management System
• Track/ Monitor/ Ensure Patch Management System Is Always Current

RANGE

• Transmission

OUTPUT 2

• Informed Customers

SUB-OUTPUTS

• Understand customer requirements
• Familiarize customer with respect to Telkom's basic terminologies, policies, procedures, services
• Attend meetings with customers
• Provide feedback to customers, management and role players service delivery
• Assist customers in formulating basic future infrastructure growth

RANGE

• Telecommunication related business
• Telkom Network

OUTPUT 3

• Processed Queries

SUB-OUTPUTS

• Receive query
• Determine nature of query
• Track/Monitor updating of record
• Gather all relevant information
• Provide feedback to Customer/ Management

RANGE

Types:

• Telkom Network

OUTPUT 4

• Provided Statistics

SUB-OUTPUTS

• Collect/Generate information from systems/sources
• Analyze data
• Take necessary action and/or recommendations to improve service quality
• Formalize reports
• Monitor/Evaluate progress

RANGE

• Types
• Queries
• Weekly Report
• Network Failures
• Planned Maintenance

OUTPUT 5

• Ensured Data Integrity

SUB-OUTPUTS

• Analyze data
• Formalize reports
• Take necessary action
• Track, monitor updating of records
• Collect/ generate information from systems/ sources

RANGE

• Telkom network

Core Competencies

FUNCTIONAL KNOWLEDGE

• Technical; Telkom Infrastructure; Computer Software; Telkom Products and Services

FUNCTIONAL SKILLS

• Interpersonal; Analytical; Organizing Techniques

ATTITUDES/ LEADERSHIP COMPETENCIES

• Empathic; Responsible; Integrity; Diplomatic; Reliable

Certifications

Education

• NQF 4: Grade 12 and relevant modular training
• OR NQF 3: Grade 10 (Int) and relevant modular training

Experience

• 3 Years relevant experience
• No experience

Additional Information

Special Requirements

• Valid Drivers license
• Ability to work shifts