Technical Account Manager – Cloud Pak for Integration at IBM

Your Role and Responsibilities

• The Expertise Connect (EC) Team is looking for a highly skilled individual to join their team on the Automation portfolio side, focusing on Cloud Pak for Integration. EC is a growing and revenue generating arm of Expert Labs.
• EC contracts provide access to a Trusted Advisor single point of contact, a skilled expert who can act as the IBM Liaison to the client across the specific product space, the Technical Account Manager Delivery Leader (TAM)
• As TAM you are an assigned technical expert skilled in specific product areas who provides technical advice, overall environment proactiveness, skill sharing, diagnostic coaching, assistance with migrations, upgrades, key projects and recommendations for managing your IBM software. This includes representing proactive, reactive and preventive assistance.
• Your role also requires the ability to be flexible towards the client’s needs and bring resolution to their requirements quickly and efficiently. You deeply understand customer business and technology needs; become the face of IBM to the customer and serve as a trusted technical expert for the customer’s cloud migration, deployment, and adoption of Automation Growth Offerings.
• Finally, you role requires deep expertise across products, a willingness to develop hands-on expertise in new technology and a keen interest in sharing knowledge and best practices through education sessions.
• Your goal as a successful TAM resource is to help clients minimize the risk of downtime, successfully deploy and integrate new solutions, manage upgrades or migrations and efficiently integrate IBM Best Practices in their use of the IBM Automation product suite. If you love working with clients, enjoy creative and hands-on problem solving and can network across multiple teams to drive resolutions to many different kinds of problems – this is the role for you!

Required Technical and Professional Expertise

• Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent role for at least 1 – 2 years
• At least 1- 2 years of experience with API Connect consulting
• At least 1- 2 years of experience with DataPower consulting
• Basic experience in consulting for Openshift, Ansible, Kubernetes, Linux
• Have a proven track record of at least 1 – 2 years of technical client management remote and on client site
• Have handled difficult customers or situations and can demonstrate resolutions
• Proven ability to navigate data and people to find answers
• Execute customer success plan to drive adoption post-deployment and guide clients through their migration projects

Preferred Technical and Professional Expertise

• Additional consulting skills in App Connect Enterprise/IBM Integration Bus, IBM MQ, WebSphere Application Server
• Various Database products, like Db2, Oracle, SAP HANA