Technical Assistant at hearX Group

Job purpose: To assist the manufacturing and technical team with device calibration and setup as well as various day-to-day tasks required for production and stock control.

REQUIREMENTS:

• Minimum education (essential): Grade 12, Technical Certificate
• Minimum applicable experience (years): 1 Year work experience.
• Required nature of experience: No specific experience required.
• Minimum education (desirable): 

Skills and Knowledge (essential):

• Technically inclined
• Good communicator
• Knowledge of technology (Smartphones, tablets, apps, electronics)

COMPETENCIES:

•  Must be able to work with the latest mobile device technologies.

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES:
Device setup and calibration (40%): 

• Conduct smartphone setup and updates.
• Conduct headphone calibration.
• Complete hearScope quality checks.
• Conduct device standardisations.
• Ensure calibration equipment is calibrated annually.
• Assist developers with testing software on the devices.

Order fulfillment (30%): 

• Continuously update stock and order sheet (PUR sheet) of allocated sections.
• Proactively communicate with the sales team to ensure accurate and real time communication with clients about open orders.
• Ensure that orders are fulfilled accurately and within the promised lead times.
• Provide reports to the line manager on the manufacturing and order statistics. 
• Assist with stock-takes as and when required.
• Upload the Batch manufacturing and Servicing records onto G-drive on the same day as the orders are completed.

Demo devices (5%): 

• Set up demo devices (hardware and software) as required for demo or test purposes.
• Receive and store demo devices according to standards.

Kiosk technician (5%):

•  Perform Kiosk maintenance and troubleshooting in the field.

General (10%): 

• Assist the team as and when needed.
• Execute new initiatives to improve manufacturing effectiveness.

QMS (10%):

• Complete calibration and servicing tasks in accordance with the relevant QMS processes.
• Ensure compliance records are kept up to date.