Latest Opportunities at hearX Group

Job purpose: 

The Business Analyst takes ownership of assigned products and keeps a handle on product and project aspects including business models, specifications, budgets and financial models, progress tracking, management of resources and team capacity.  They will increase company profitability by driving product success by designing efficient and scalable systems/products and ensuring on-time and on-budget delivery thereof.

If you have a passion for systems and sustainability and working in tech, then this role at hearX is ideal, where we leverage smart tech and give people the gift of hearing.

REQUIREMENTS:
Minimum education (essential): 

• For senior position: BEng (Industrial). 
• For junior position: a qualification is not necessary.

Minimum education (desirable):

• Bachelors of Engineering (Industrial) or similar

Minimum applicable experience (years):

• 3 years minimum

Required nature of experience:

• Business Analysis within the IT, software  or medical device field
• Development of project, product and system specifications 
• Requirement gathering and documentation 
• Project Management

Skills and Knowledge (essential):

• Excellent computer proficiency (especially in MS Office Excel).
  Report and proposal writing skills.
• Business Process design

Skills and Knowledge (desirable):

• Agile Project Management
• BPMN or UML Knowledge

COMPETENCIES:

Essential Competencies:

• Examining information
• Documenting facts 
• Providing insights
• Making decisions
• Managing tasks
• Producing output
• Taking action 
• Pursuing goals
• Logical thinker
• Structured
• Problem solver
• Detail oriented 
• PM - time management

Important Competencies:

• Adopting practical approaches
• Exploring possibilities
• Convincing people 
• Articulating information
• Directing people 
• Conveying self-confidence
• Showing composure
• Resolving conflict
• Embracing change
• Inviting feedback
• Meeting timescales 
• Checking things

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES:

Business Analysis: 60%

• Full cycle Project and Product Management including capacity management, stakeholder engagement and resource tracking.
• Multi-task on a suite of projects and products, all within different stages of development and implementation.
• Compile intuitive system and product requirements and specification design, in terms of researching, consulting and analysing needs.
• Follow best practice design and development methodologies in sustaining high quality, clean, auditable and manageable products and systems.
• Compile relevant specifications documents, UX, UI designs, wireframes and test cases.
• Effective system testing and approval, including the management of release notes and effective communication with stakeholders on changes and/or improvements.
• Work with front-end, back-end and mobile developers, marketing, sales, research and design departments to ensure a holistic management process of project management.
• Ensure conformity of products to product requirements in terms of the hearX Quality Objectives which includes regulatory and legislative compliance.
• Identify technology limitations and deficiencies in applications and associated processes, procedures and methods within the department.
• Continuous improvement of existing products, systems and processes within the department.
• Identify issues, bugs, and bottlenecks and devise solutions to these problems within the department.

Business Processes and Strategy: 20%

• Business process improvements, operationalization and optimization.
• Develop strategies for the implementation of products, projects or systems, including commercialisation, legal and operational aspects.
• Risk analysis and mitigation.
• Manage tasks and priorities within product suite.
• Increase profitability of products through the streamlining of development, manufacturing and maintenance thereof.
• Effective stakeholder management (both internal and external)

Record-Keeping: 20%

• Compile relevant records as is necessary for compliance to ISO, CE, FDA (and other) standards and requirements as is applicable to assigned products.
• Accomplish objectives by establishing plans, budgets and results; reviewing progress and making mid-course corrections to ensure optimal outcomes. 
• Efficient and effective reporting on strategies, prioritisation and tasks to Line Manager.
• Efficient and effective reporting on performance of products and systems.
• Take personal ownership for projects/products/systems and work quality as well as contributing to team development and the hearX ecosystem as a whole.

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Job purpose: 
Responsible for preparing financial reports, performing account reconciliations, maintaining the general ledger, preparing tax returns, assisting with audit preparations, and performing other accounting duties as assigned.

REQUIREMENTS
Minimum education (essential):  

• B.Com Accounting Degree or related Financial Degree

Minimum education (desirable)

• Honours Degree in Accounting

Minimum applicable experience (years):

• 3 years

Required nature of experience:

• Debtors management
• Creditors management 
• Tax compliance
• Statutory compliance
• Financial Reporting

Skills and Knowledge (essential):

• Accounting Software (ie Pastel / Xero)
  Microsoft Excel
• SARS efiling 
• Risk Assessment 
• Measurement Analysis and Interpretation
• Ratio Analysis

COMPETENCIES
Essential Competencies:

• Examining Information
• Showing Composure
• Meeting Timescales
• Checking Things
• Following Procedures
• Producing Output
• Upholding Standards
• Managing Tasks
• Analyzing Information

Important Competencies:

• Documenting Facts
• Interpreting Data
• Developing Expertise
• Adopting Practical Approaches
• Establishing Rapport
• Resolving Conflict
• Thinking Positively
• Embracing Change
• Inviting Feedback
• Understanding People
• Team working
• Taking Action

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Financial Reporting (10%)

• Analyze financial information and summarize financial status. 
• Participate in financial standards setting and in the forecast process.
• Suggest ways to improve efficiency and spending. 
• Perform variance analysis and prepare account reconciliations.

Month End Procedure Management (50%)

• Manage and assist the team to complete the month-end procedure within deadline.  
• Prepare month-end close procedures including debtors, creditors, cash, general ledger and trial balance reconciliations.  
• Identify errors and recommend changes to processing accounting transactions. 
• Review journal entries to ensure accuracy by team members.  
• Assist in financial standards setting and forecast process.

Team Management (10%)

• Assist with managing accounting assistants, bookkeeper and accountant.
• Provide input into the department's goal setting process.
• Plan, assign and review staff’s work.
• Provide training and mentoring to employees in the finance department.

General Financial Administration (20%)

• Review and recommend modifications to accounting systems and procedures.
• Support year-end close process. 
• Develop and document business processes and accounting policies to maintain and strengthen internal controls.  
• Liaise with the Financial Manager to improve financial procedures. 
• Assist with the budgeting process. 
• Coordinate accounting projects and initiatives with other members of the accounting and finance team or with other departments. 
• Assist with managing all company facilities.

Compliance (10%)

• Assist with tax audits and tax returns.
• Assist in financial standards setting for compliance and forecast process.
• Assist with directing internal and external audits to ensure compliance.
• Assist with keeping company documents up to date and maintain a record of such

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Job purpose: To collect outstanding amounts for Lexie Hearing clients. Have at least 50 conversations with clients in arrears per shift.

REQUIREMENTS

• Minimum education (essential): National Senior Certificate
• Minimum applicable experience (years): 4 years

Required nature of experience: 

• Debt collection 
• Experience in an international call centre is beneficial

Skills and Knowledge (essential):

• Microsoft Excel
• Google Suite

Other: 

• 5 days a week; 9 hours a day with an hour lunch. 
• Hours: 9am - 6pm EST. [15:00 - 00:00 SAST]

COMPETENCIES
Essential Competencies: 

• Examining Information
• Establishing Rapport
• Showing Composure
• Resolving Conflict
• Meeting Timescales
• Checking Things
• Following Procedures
• Upholding Standards

Important Competencies:

• Interpreting Data
• Developing Expertise
• Adopting Practical Approaches
• Thinking Positively
• Embracing Change
• Inviting Feedback
• Understanding People
• Valuing Individuals
• Managing Tasks
• Producing Output
• Taking Action

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Debtors liaison (90%): 

• Follow debtors collection process.
• Suggest optimisations to debtors collection process.
• Ensure proper and clear correspondence with customers including via phone, email and text.
• Ensure proper record is kept of all communication with debtors on relevant platforms.
• Ensure Salesforce is updated with activities in the debtors process.
• Ensure customer contact details in Salesforce are correct after confirming details with the customer.
• Update and maintain customer contact details in Salesforce.
• Compile weekly feedback of debtors outstanding and communicate with Financial Manager on a regular basis.
• Meet all relevant debtors deadlines. 
• Plan and structure daily work to meet deadlines efficiently.
• Negotiate payment arrangements with customers to increase debt collection.

Stripe administration (10%): 

• Process payments on Stripe.
• Update credit card details on client accounts.
• Maintaining records of the above on relevant platforms.
• Process credit notes on Stripe. 
• Compile letters of demand

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Job purpose: Real-time financial support for the Hearing Hub, in addition to collecting outstanding amounts for Lexie Hearing clients

REQUIREMENTS 

• Minimum education (essential): National Senior Certificate
• Minimum education (desirable): Bookkeeping Diploma
• Minimum applicable experience (years): 6 years

Required nature of experience: 

• Debtors collection 
• Customer service
• Creditors
• General bookkeeping

Skills and Knowledge (essential): 

• Accounting Software  (ie Pastel / Xero)
• Microsoft Excel
• Google Suite
• Debtors processes

Other: 

• 5 days a week; 9 hours a day with an hour lunch. 
• Hours: 9am - 6pm EST. 

COMPETENCIES
Essential Competencies:

• Examining Information
• Establishing Rapport
• Showing Composure
• Resolving Conflict
• Meeting Timescales
• Checking Things
• Following Procedures
• Upholding Standards

Important Competencies:

• Interpreting Data
• Developing Expertise
• Adopting Practical Approaches
• Thinking Positively
• Embracing Change
• Inviting Feedback
• Understanding People
• Valuing Individuals
• Managing Tasks
• Producing Output
• Taking Action

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Debtors liaison (50%): 

• Follow debtors collection process.
• Optimise debtors collection process.
• Ensure proper and clear correspondence with customers including via phone, email and text.
• Ensure proper record is kept of all communication with debtors on relevant platforms.
• Ensure Salesforce / XERO is updated with debtors process.
• Ensure customer contact details in Salesforce / XERO are correct after confirming details with the customer.
• Update and maintain customer contact details in Salesforce / XERO.
• Manage handover of Debtors to lawyers / debt collection agency.
• Collect all the necessary documentation for handover to lawyers / debt collection agency.
• Compile weekly feedback of debtors outstanding and communicate with internal stakeholders on a regular basis.
• Meet all relevant debtors deadlines. 
• Plan and structure daily work to meet deadlines efficiently.

Debtors administration (30%): 

• Process new invoices.
• Issue invoices accurately and timeously.
• All credit notes issued accurately and timeously.
• Send invoices and statements.
• Do corrections on account allocation.
• Conduct reconciliations of all debtors.
• Ensure customer payment allocations are correct.
• Negotiate payment arrangements with customers to increase debt collection.

Stripe administration (10%):

• Process new manual payments on Stripe.
• Manage disputes process with Stripe.
• Manage trial periods or customer profiles on Stripe as required.
• Maintaining records of the above on relevant platforms

Payments administration (10%): 

• Create invoices on Xero for manual payments, replacements or switchovers from subscription to once off. 
• Manage the recordkeeping process for such payments.

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Job purpose: 

To utilise various web based development languages to build responsive and adaptive UI for internal and public facing web applications. 

Our website and client-site web apps are built using Angular, Vue.js, HTML5, Javascript/Typescript and CSS. We are split into teams, each with a specific product focus. Each team will include a Business Analyst, Back-end- and Front-End Engineers, Android and/or iOS Developers, and/or Web Developers, each who bring a unique perspective.

REQUIREMENTS:

• Minimum education (essential): BSc in Computer Science or other technical discipline.
• Minimum education (desirable): MSc/PhD in computer science or other technical discipline.
• Minimum applicable experience (years): 3+ years working experience.

Required nature of experience: 

• Experience with translating UI & UX designs into HTML, CSS and Javascript websites, with a focus on user experience and usability.
• Have an excellent sense of design sense and attention to detail.
• Use sound engineering practices to build a solid product while iterating quickly.

Skills and Knowledge (essential): 

• HTML
• Javascript/Typescript
• CSS/SCSS
• Git
• RESTful API’s (JSON)
• Experience in at least one of the following:

1. Angular
2. Vue.js
3. React.js

COMPETENCIES:
Essential Competencies:

• Adopting Practical Approaches
• Exploring Possibilities 
• Showing Composure
• Embracing Change
• Inviting Feedback 
• Meeting Timescales 
• Managing Tasks 
• Taking Action

Important Competencies:

• Examining Information 
• Developing Expertise
• Providing Insights
• Generating Ideas
• Convincing People
• Making Decisions
• Thinking Positively 
• Team Working 
• Checking Things
• Producing Output
• Upholding Standards
• Following Procedures

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES:
Analysis and Planning (15%): 

• Multitask on a range of products and tasks simultaneously, defining priorities and ensuring efficiency.
• Define and communicate problem, goal and acceptance criteria.
• Communicate and collaborate with development, business analyst and design teams to solve problems, make recommendations and discuss best programming practices.
• Work with stakeholders to achieve appropriate solutions.
• Conduct research on possible solutions and techniques.
• Analyse systems for root cause, impact, workarounds and permanent fixes.
• Determine and account for dependencies among deliverables, products and systems.
• Accurately estimate duration of deliverables.
• Identify and mitigate risks.
• Document analysis and planning process.
• Communicate effectively with line manager on progress, priorities and workload.

Programming (50%): 

• Follow project plan to develop software.
• Meet deadlines and timelines as determined in the planning phase
• Adhere to agreed upon standards for code, as set and determined by the Lead Systems Engineer. 
• Generate and maintain effective and efficient high quality code. 
• Use effective and efficient components & techniques to implement solutions.
• Ensure all work is versioned and backed up according to company standards.
• Take ownership for work, tasks and communication.

Testing and Implementation (20%): 

• Ensure that all work is tested, benchmarked and fulfills functional requirements before submission.
• Prepare test environment, examples and instructions.
• Participate enthusiastically in peer code reviews.
• Deploy changes to live environment.
• Maintain system and product change logs and release notes according to company standards.

Reporting and Communication (15%): 

• Keep project documentation up to date and standard.
• Provide timeous, efficient and effective feedback on project status.
• Proactively keep stakeholders updated on progress, risks and problems.
• Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans.
• Prepare reports, manuals and other documentation on the status, operation and maintenance of software.
• Provide insight and feedback on queries regarding relevant projects.

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Job purpose: Hearing Expert’s will provide high quality counselling and remote care to a hearing care programme being provisioned to service the market in the United States. They will ensure that clients understand the effects of hearing loss, and counsel them through the options available to them in terms of hearing care. Once a client of the Hearing Aid company, the client will be assisted remotely via video and voice calls, with the Hearing Expert troubleshooting issues with hearing aids remotely, and making suggested changes and tweaks to the settings and functioning of the hearing aids for the client.

REQUIREMENTS:

• Minimum education (essential): B. Communication Pathology in Audiology
•  M.Communication Pathology in Audiology Minimum education (desirable):
•  2 - 5 yearsMinimum applicable experience (years)

Required nature of experience: 

• Sale and fitment of hearing aids
• Troubleshooting regarding hearing aid client experience
• Fine tuning of hearing aid settings
• Customer relations and relationship management
• Technical support (hearing aids and apps connected to hearing aids) 
• Administration and client record management
• Working within a digital environment

Skills and Knowledge:

• Telephonic sales experience and high conversion rates
• Excellent English skills
• Conflict management 
• Excellent communication ability and oratorship 

The following experience would be advantageous: 

• Working in a call centre or in sales
• CRM system (Salesforce in particular) experience 
• Ease of use with video calling 
• Cold Calling experience

Other: 

• Working hours from EST time: 9am - 8pm
• Working shifts, four shifts a week 
• Monday to Friday and occasionally Saturdays

COMPETENCIES:
Essential Competencies: 

• Examining Information
• Articulating Information
• Making Decisions 
• Resolving Conflict 
• Thinking Positively 
• Inviting Feedback 
• Understanding People
• Valuing Individuals

Important Competencies:

• Developing Expertise
• Adopting Practical Approaches
• Interacting with People
• Establishing Rapport
• Convincing People
• Showing Composure 
• Checking Things
• Following Procedures
• Managing Tasks
• Upholding Standards
• Taking Action 
• Seizing Opportunities

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES:
Client Support and Customer Retention (80%): 

• Conduct business in a professional manner when communicating and interacting with clients to ensure client satisfaction.
• Maintain a high ‘customer effort score’ by going above and beyond for customers. 
• Complete assigned CRM tasks for follow-up, support, and survey call to clients. 
• Solve problems for end-users to get the products working.
• Solve problems as effectively and efficiently as possible in the least amount of time.
• Escalate queries with discretion.  
• Respond to queries and follow up with feedback.
• Interpret client input and feedback into an improved service in terms of hearing aid settings.
• Make accurate adjustments to hearing devices, using remote support.
• Liaise with other Hearing Exerts to improve client satisfaction. 
• Achieve set retention goals and targets.
• Provide feedback to the Lead audiologists on the performance of the devices, client feedback and HH performance as required by such Lead audiologists

New Business Generation (sales) (10%): 

• Assist clients with questions about hearing loss and hearing aid benefits.
• Handle escalated incoming calls regarding services and technologies offered.
• Generate and secure potential revenue by:

1. Following up on incoming leads; 
2. Cold calling new prospective clients;
3. Following up on calls, messages and tasks. 
4. Following up on supplied leads.

• Achieve set revenue goals and targets.
• Upsell additional products to existing (and potential) clients.

Quality Management and Data Security (10%): 

• Maintain absolute customer confidentiality and protection of personal information.
• Maintain client records in accordance with procedure.
• Ensure other required documents, reports, and email accounts are up to date and accurate.

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Job purpose: Junior Hearing Expert’s will provide high quality counselling and remote care to the Lexie customers in the United States. They will ensure that customers understand the effects of hearing loss, and counsel them through the options available to them in terms of hearing care. Once a customer of the Hearing Aid company, the customer will be assisted remotely via video and voice calls, emails and various live chat platforms, with the Junior Hearing Experts troubleshooting issues with hearing aids remotely, providing hearing aid retention through support calls to the customers and the onboarding new customers. 

REQUIREMENTS

• Minimum education (essential): B. Communication Pathology in Audiology
• Minimum education (desirable): M.Communication Pathology in Audiology cable experience (years): 1 - 2 years

Required nature of experience: 

• Sale and fitment of hearing aids
• Troubleshooting hearing aid related issues
• Troubleshooting customer experience related issues
• Basic fine tuning of hearing aid settings
• Customer relations and relationship management
• Administration and customer record management
• Working within a digital environment

The following experience would be advantageous: 

• Working in a call centre or in sales
• Ease of use with video calling

Skills and Knowledge:

• Excellent English skills
• Excellent communication ability and oratorship 
• Working with a customer management system
• Conflict management

Other:

• Working hours Eastern Standard Time: 9am - 8pm

1. Working shifts, four shifts a week
2. Monday to Saturday

These working hours will change with daylight savings (in our summer months) to match the hours of 9am - 8pm Eastern Standard Time

COMPETENCIES
Essential Competencies:

• Interacting with People
• Establishing Rapport
• Understanding People
• Examining Information
• Analysing information
• Checking Things
• Following Procedures
• Articulating Information
• Making Decisions 
• Adopting Practical Approaches
• Convincing People
• Inviting Feedback 
• Valuing Individuals

Important Competencies:

• Thinking Positively 
• Resolving Conflict 
• Showing Composure 
• Developing Expertise
• Managing Tasks
• Upholding Standards
• Taking Action 
• Seizing Opportunities

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Customer Support and Retention (50%): 

• Complete assigned CRM tasks for follow-up, support, and survey call to customers. 
• Obtain and note quality information from the customers to allow for effective management of the relevant escalation.
• Respond to customer queries and follow up with feedback.
• Interpret customer input and feedback into an improved service in terms of hearing aid adoption and acclimatization.
• Troubleshoot customer feedback and complaints to resolve hearing aid functionality and experience issues, over either voice or video call, live chat, email or text message
• Offer solutions to customers to improve hearing aid functionality and experience.
• Solve problems as effectively and efficiently as possible in the least amount of time.
• Offer quality information and comprehensive troubleshooting to customers to reduce call backs.
• Escalate and assign queries correctly and with discretion for efficient resolutions.
• Liaise with other Hearing Exerts to improve customer satisfaction.  
• Make supervised adjustments to hearing devices, using remote support when advised by the Hearing Experts.
• Achieve set retention goals and onboarding targets.
• Ensure that the majority of Lexie users have gone through the onboarding process (where possible).
• Provide feedback to the Product Development Audiologist on the performance of the devices, customer feedback and Hearing Hub performance as required by such audiologist.

Customer Experience (20%):

• Ensure customers have a positive view of hearX and Lexie and the customer support team and processes. 
• Conduct business in a professional manner when communicating and interacting with customers to ensure customer satisfaction.
• Solve problems as effectively and efficiently as possible by reducing the time spent with each query.
• Liaise with Relationship Managers and Hearing Experts to improve customer satisfaction. 
• Maintain customer support KPA’s at all times to ensure a high ‘customer effort score’ by going above and beyond for customers. 
• Gather customer feedback via post-call reviews and the Lexie Rewards program.
• Actively communicate with other staff members to ensure best practice customer satisfaction.
• Reinforce information provided on a call with texts and/or emails.

Continuous Improvement (10%): 

• Liaise with the marketing team and maintain the list of FAQs and queries logged by customers; and the corresponding responses.
• Guide management on the needs and desires of our prospective and existing customers. 
• Provide customer feedback on product or training information to management.
• Provide feedback to management and marketing on the support material available that could be helpful to customers and staff.
• Report any roadblocks and limitations to management.
• Actively participate in training activities and successfully complete training activities.
• Report to and work with other customer relationship managers in the Contact Centre to ensure customer satisfaction.

Sales (10%): 

• Assist customers with questions about hearing loss and hearing aid benefits.
• Handle escalated incoming calls regarding services and technologies offered.
• Provide good quality information to customers to ensure that the products meet their needs to minimise returns.
• Upsell additional products to existing (and prospective) customers. 
• Assist in achieving set revenue goals and targets.

Quality Management and Data Security (10%): 

• Maintain absolute customer confidentiality and protection of personal information in accordance with procedure.
• Keep quality customer interaction logs complete and up to date, on any system, sheet or form as required in accordance with procedure.
• Ensure that the records reflect accurate representations of the customer interactions, and ensure that escalations are recorded with the optimal amount of information for effective and efficient resolution. 
• Ensure other required documents, reports and email accounts are up to date and accurate

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Job purpose: Responsible for assisting the marketing team with administration for B2C to work towards the common goal of the Marketing Department to assist and support the revenue goals of the hearX Group.

REQUIREMENTS:

• Minimum education (essential): BCom Marketing Management or related Commerce degree.
• Minimum education (desirable): Postgraduate 
• Minimum applicable experience (years): 0 - 5 years
• Required nature of experience: Marketing Administration

Skills and Knowledge (essential): 

• Proficient in Microsoft Suite or Google Suite
• Marketing research
• Social Media (Facebook, LinkedIn, Instagram, Twitter)
• Understanding of WordPress
• Excellent writing skills

COMPETENCIES:
Essential Competencies: 

• Generating Ideas 
• Thinking Positively
• Team Working 
• Meeting Timescales
• Checking Things
• Managing Tasks 
• Producing Outputs
• Taking Action

Important Competencies:

• Documenting Facts
• Developing Expertise 
• Exploring Possibilities 
• Establishing Rapport 
• Convincing People
• Articulating Information 
• Showing Composure
• Inviting Feedback 
• Valuing Individuals 
• Upholding Standards
• Following Procedures
• Seizing Opportunities

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES:
B2C Marketing Administration (25%): 

• Assist the Finance Department with all B2C Marketing payments-related requests.
• Assist with budget recons where required. 
• Keep track of marketing expenses as they occur.
• Ensure that Marketing folders are kept up to date and that all files are saved in the relevant folders.
• Call and test all hearing hub and office numbers on a monthly basis, and provide feedback.
• Ensure that databases of backlinks and other relevant lists are updated., 
• Assist with event planning.
• Assist Marketing team with general administrative tasks.
• Conduct research on and apply for relevant awards to increase brand credibility.
• Conduct research on and apply for relevant accreditations to increase brand credibility.

Affiliate Marketing (20%):

• Manage and record keeping of affiliate applications on platforms such as ShareASale and Flex Offers. 
• Record keeping of affiliate sales and returns on relevant platforms.
• Updating of coupons and other marketing material on affiliate platforms. 
• Planning and sending of mailers to affiliates through the platforms
• Identify and reach out to promising affiliates for possible collaborations, reviews, special offers etc. 
• Give reviews for best performing affiliates.
• Regularly compile reports on affiliate program performance.
• Provide support to affiliates.

Influencer Marketing (10%): 

• Conduct research on promising  influencers to feature products.
• Ensure that influencers’ database is kept up to date with information on promising and active influencers
• Contribute to relationship building with influencers by continuous communication and assistance with requests.
• Contribute to planning of influencer campaigns

Traditional Marketing (10%): 

• Look for traditional marketing suppliers for advertising opportunities (e.g. newspapers, TV, radio), request quotes, and facilitate agreements. 
• Contribute to planning, facilitating and reporting of traditional marketing campaigns.

Digital Channels (15%): 

• Preparation of weekly promo texts + UTMs
• Updating of programmable texts on a monthly basis.
• Assisting with promotion set up through the scheduling of tasks with relevant teams. 
• Assist with website testing and reviewing of promo content pre and post deployment. 
• Assist with testing such as contact form functionality, navigation testing and the reviewing of general layouts.
• Seek online opportunities to list products on external websites and facilitate agreements.

Reporting (15%):

• Assist with data collection/reports for internal teams and suppliers, as requested. 
• Compile monthly text campaign reporting.
• Compile monthly referral partner sales reporting.

QMS (5%): 

• QMS: Sales and Marketing
• Ensure that QMS guidelines are adhered to. 
• Ensure that all supporting documents are kept to date. 
• Ensure that all processes are kept relevant.

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Job purpose:

Develop and maintain our innovative hearing health platforms on the native Android platform (with a basic knowledge of iOS in order to manage the team), ensuring code is generated that is in accordance with specifications, and which is neat, accurate and scalable.

Responsible for motivating employees and bringing about win-win agreements within the team. Efficiently structure sprints and teams to partner together, allowing for tasks to be completed faster; ultimately speeding up time to market.

Manages the team and the sprints, being responsible for communication, team health and culture. Has authority over process, structure, scheduling, task assignment, documentation.

Direct Reports: 

• 2 iOS Developers
• Senior Android Developer

REQUIREMENTS

• Minimum education (essential): Tertiary education diploma/degree relevant to software development
• Minimum education (desirable): Honors in computer science or equivalent
• Minimum applicable experience (years): 7 years with 2 years management experience

Required nature of experience:

• Hands on software developer having been responsible for the development and maintenance of 1 or more projects.
• Line management of iOS and Android developers
• Team culture, coaching and development 
• System development coordination
• Project management
• Project implementation management. 
• Documentation

Skills and Knowledge (essential): 

• Development of mobile software for a hardware product (check out lexiehearing.com) 
• Android (Java / Kotlin)
• Reactive programming
• Modular code design principles, familiarity with different software architectures: MVP, MVVM, Clean Architecture
• Restful API integration
• GIT
• Development architecture 
• MySQL
• Git
• Agile knowledge and experience
• Knowledge of Atlassian Suite (Jira and Confluence)
• Knowledge of development pipelines.

Other:

• Main development language for role: Android
• Experience with ISO, CE or FDA compliance for software would be advantageous.
• Medical device software development experience would be advantageous.
• Experience with BLE would be advantageous.
• Experience with AWS would be advantageous.

COMPETENCIES
Essential Competencies: 

• Examining Information 
• Developing Expertise
• Adopting Practical Approaches
• Providing Insights 
• Thinking Positively 
• Inviting Feedback 
• Upholding Standards
• Taking Action

Important Competencies:

• Interpreting Data
• Generating Ideas
• Exploring Possibilities 
• Convincing People
• Articulating Information 
• Embracing Change
• Valuing Individuals 
• Showing Composure
• Meeting Timescales
• Checking Things
• Following Procedures
• Pursuing Goals

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Team Management (25%): 

• Increase team’s effectiveness with the following:
• Recruitment, selection and orientation;
• Training and development;
• Assign accountabilities and plan;
• Monitor and appraise job and project results.
• Develop a climate for offering information and opinions.
• Ensure conformity of products and documentation to product and company requirements in terms of the hearX Quality Objectives.
• Provide technical leadership to the team through coaching and mentorship where appropriate.
• Develop the expertise within the team, ensuring continued development and best-practice.
• Package and support deployment of releases.
• Assist with managing team priorities and development schedules.
• Provide feedback to Line Manager regarding the efficiency and output of the team.
• Build team morale and keep the team motivated to work at a high pace and at the desired quality.
• Ensure the team meets specification and timescales as appropriate.
• Drive documentation completion and quality within the team.
• Ensure development is completed within the Quality Management framework.

Application planning and development (35%):

• Be involved in the planning, design and development of assigned applications.
• Research, consult, analyse and evaluate application needs and designs.
• Write and maintain efficient, reusable and reliable code to meet system requirements, system designs and technical specifications in accordance with quality accredited standards.
• Work from wireframes and/or designs to develop high quality applications.
• Following best practice design and development methodologies in sustaining a high quality, clean, auditable and manageable applications.
• Ensure the best possible performance, quality, and responsiveness of applications.
• Identify issues, bugs, and bottlenecks and devise solutions to these problems.
• Identifying technology limitations and deficiencies in applications and associated processes, procedures and methods.
• Testing, debugging, diagnosing and correcting errors and faults in an application within established testing protocols, guidelines and quality standards to ensure programs and applications perform to specification.

Team Work (10%): 

• Participate in peer-reviews of solution designs and related code.  
• Communicate and collaborate with the team to solve problems and discuss best programming practices. 
• Contribute to team development efforts towards successful project delivery.
• Communicate effectively with team members and internal stakeholders, using communications channels appropriately.
• Take personal ownership for projects and products.

Project planning and capacity management (20%):

• Estimate accurate completion timelines for projects for use by the project lead in capacity planning. 
• Provide input into the requirements documentation and assist in work breakdown to draft a proper timeline to plan the schedule and what is required. 
• Manage time and tasks effectively in order to complete tasks in the correct order of priority.
• Manage time and tasks effectively in order to complete tasks on time.
• Liaise effectively with other team members and backend engineers to ensure timeous completion of integration and the coming together of mobile applications and the required back end system.
• Track tasks and timing on JIRA.

Quality Management and Compliance (10%): 

• Ensure continued improvement and upkeep on existing applications.
• Ensure compliance with QMS frameworks for CE certification.
• Ensure products are developed accurately (i.e. according to specifications and end user requirements).
• Ensure products are developed efficiently (i.e. according to best practice and on time)
• Ensure testing is completed according to specification. 
• Manage release schedule and release notes for iOS applications.

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Job purpose: Developing and maintaining software products and solutions offered by the company.

REQUIREMENTS:

• Minimum education (essential): Course or Certificate in Programming.
• Minimum education (desirable): Bachelor’s degree in Computer Science or Engineering (or similar.
• Minimum applicable experience (years): 5+ years working experience.
• Required nature of experience: Software development.

Skills and Knowledge (essential): 

• Design and build data stores with complex relationships (relational or NoSQL).
• Built/Design distributed systems, back-end APIs, or microservices.
• CS fundamentals in object-oriented design, data structures, algorithm design and complexity analysis.

Skills and Knowledge (desirable):

• Experience in Golang.
• Experience with continuous deployment technologies (Jenkins).
• Familiarity with (TDD) unit testing, performance, load, or end-to-end integration tests.

COMPETENCIES:
Essential Competencies:

• Examining Information 
• Developing Expertise
• Making Decisions
• Showing Composure
• Embracing Change
• Meeting Timescales 
• Upholding Standards
• Taking Action

Important Competencies:

• Providing Insights 
• Interpreting Data
• Adopting Practical Approaches
• Exploring Possibilities 
• Thinking Positively 
• Conveying Self-Confidence 
• Inviting Feedback 
• Impressing People 
• Convincing People
• Challenging Ideas
• Managing Tasks 
• Following Procedures

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES:
Analysis and Planning (20%): 

• Multitask on a range of products and tasks simultaneously, defining priorities and ensuring efficiency.
• Define and communicate problem, goal and acceptance criteria.
• Communicate and collaborate with development, business analyst and design teams to solve problems, make recommendations and discuss best programming practices.
• Conduct research on possible solutions and techniques.
• Prepare a work breakdown structure.
• Determine and account for dependencies among deliverables, products and systems.
• Accurately estimate duration of deliverables.
• Document analysis and planning process.

Programming (40%): 

• Follow project plan to develop software.
• Analyse systems for root cause, impact, workarounds and permanent fixes.
• Communicate effectively and efficiently with line manager on progress, priorities and workload.
• Work with stakeholders to achieve appropriate solutions.
• Meet development timelines in projects and deliverables.
• Identify and mitigate risks, making appropriate mid-course corrections as required.
• Adhere to agreed upon standards for code. 
• Generate and maintain effective and efficient high quality, reusable code. 
• Use effective and efficient components & techniques to implement solutions.
• Ensure all work is versioned and backed up according to company standards.
• Meet set deliverable deadlines.

Testing and implementation (20%): 

• Ensure that all work is tested, benchmarked and fulfills functional requirements submitting for approval, review or deployment.
• Prepare test environment, examples and instructions.
• Participate enthusiastically in peer code reviews.
• Deploy changes to live environment.
• Maintain system and product change logs and release notes according to company standards.

Reporting and Communication (10%): 

• Keep project documentation up to date and standard.
• Provide timeous, efficient and effective feedback on project status.
• Proactively keep stakeholders updated on progress, risks and problems.
• Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans.
• Prepare reports, manuals and other documentation on the status, operation and maintenance of software.
• Provide insight and feedback on queries regarding relevant projects.

Database Administration (5%): 

• Perform maintenance to ensure data integrity and efficiency.
• Deploy new structure and content.
• Restore data when required.

Compliance (5%): 

• Comply to ISO, CE, FDA (and other) standards and requirements as is applicable to assigned products.
• Safeguard confidential information.
• Maintain backups and backup systems.

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Job purpose: To assist the manufacturing and technical team with device calibration and setup as well as various day-to-day tasks required for production and stock control.

REQUIREMENTS:

• Minimum education (essential): Grade 12, Technical Certificate
• Minimum applicable experience (years): 1 Year work experience.
• Required nature of experience: No specific experience required.
• Minimum education (desirable): 

Skills and Knowledge (essential):

• Technically inclined
• Good communicator
• Knowledge of technology (Smartphones, tablets, apps, electronics)

COMPETENCIES:

•  Must be able to work with the latest mobile device technologies.

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES:
Device setup and calibration (40%): 

• Conduct smartphone setup and updates.
• Conduct headphone calibration.
• Complete hearScope quality checks.
• Conduct device standardisations.
• Ensure calibration equipment is calibrated annually.
• Assist developers with testing software on the devices.

Order fulfillment (30%): 

• Continuously update stock and order sheet (PUR sheet) of allocated sections.
• Proactively communicate with the sales team to ensure accurate and real time communication with clients about open orders.
• Ensure that orders are fulfilled accurately and within the promised lead times.
• Provide reports to the line manager on the manufacturing and order statistics. 
• Assist with stock-takes as and when required.
• Upload the Batch manufacturing and Servicing records onto G-drive on the same day as the orders are completed.

Demo devices (5%): 

• Set up demo devices (hardware and software) as required for demo or test purposes.
• Receive and store demo devices according to standards.

Kiosk technician (5%):

•  Perform Kiosk maintenance and troubleshooting in the field.

General (10%): 

• Assist the team as and when needed.
• Execute new initiatives to improve manufacturing effectiveness.

QMS (10%):

• Complete calibration and servicing tasks in accordance with the relevant QMS processes.
• Ensure compliance records are kept up to date.