Fresh Jobs at BCX

Core Description

• Responsible for participating in the scoping and implementation of large and complex HR & Payroll Solutions for clients. Ensure that end to end implementations and support services meet client requirements. Responsible for preparation and contribution to the process design and configuration. Provides direction to other consultants and may have supervisory responsibilities when required.

Key Deliverables / Primary Functions

• Complete projects and deliver quality solutions to clients in time, within budget and to agreed scope. Ensure projects and solution deliveries have the required documentation, testing plans, etc.
• Meet deliverable requirements/service level measures/specific targets. (e.g.: Meeting SLAs confining to quality requirements)
• Drive and actively participate in designing and developing fit for purpose solutions for clients through obtaining and analysing business requirements and researching best practice (R&D).
• Ensure application of business process analysis and solution design
• Generate leads and identify opportunities to sell new solutions to clients. (e.g.: Feasibility analysis of Retail processes that can generate new HR & Payroll business)
• Ensure that all potential risks that may impact on the performance and success of the department are identified, escalated, and mitigated.
• Ensure high quality work processes during all support/project cycles through the defect management process to ensure a high-quality solution.
• Create re-usable solutions, processes or work products (Technical/Non-Technical) that can save time, efforts and eliminate errors of self/others.
• Conduct technical/domain training to enhance skills of team members.
• Ensure submission of timesheets timeously according to BCX policies/ procedures and ensure personal billable hours meet agreed target ranges.

Core Functional Skills & Capabilities

• Analytical and Problem Solving
• Attention to detail

Core Behavioural Competencies

• Leading and supervising
• Deciding & Initiating Action
• Analysing
• Writing and Reporting
• Working with people

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Business/Commerce or Computer Science
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 5 years’ experience in Payspace including full Lifecycle implementations.

OR

• 7 years’ experience in Payspace including full Lifecycle implementations.

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Span of Control: 1 - 5
• Level of Engagement: Interacts with various stakeholders within BCX, on various levels of management

Special Requirements / Employment Condition

• Valid Drivers license

Workplace / Physical Requirements

• Hybrid Remote Worker
• Billable

go to method of application »

Core Description

• To manage and control the resources required to deliver the contracted services to internal clients, by being fully aware of the status of all services provided to the client. Initiate interaction with the client for scheduled reporting, proactive incident, problem and change management, alerting/reporting and service status changes.

Key Deliverables / Primary Functions

• Manage DBA resources in executing and achieving business strategy and associated metrics.
• Improve DBA productivity and smooth day-to-day operations.
• Act as an intermediary between database management services and clients on all billing queries, expediting where necessary
• Effective Management and trending of all incidents logged
• Identify opportunities for Service improvements
• Ensure that SLA’s are clearly understood and communicated to all relevant stakeholders
• Perform monthly forecasting of cost of sales, operational expenditure, and financial projections. Assist in the creation and management of a budget for the area of responsibility. Always prepare financial reports based on prescribed format
• Assess, manage and monitor financial risks, and identify new opportunities to obtain and save funds
• Maintain solution delivery relationships from inception to completion of a service
• Monitor the level of client satisfaction at regular intervals or after each significant delivery of product or service and respond to clients’ queries and complaints ensuring that corrective action is taken
• Encourage clients to take part in the continuous improvement of the products and services supplied
• Develop and negotiate SLA’s with the client communities based on the required service to be provided and ensure that the third-party suppliers are managed by the respective divisions 
• Provide proactive and reactive incident management and monitor the timeous response to call requests and incidents logged through to resolution
• Conduct quality audits to assess the ongoing success and effectiveness of the service delivery process
• Monitor and manage client, service providers, partners, vendors and other stakeholder expectations.

Core Functional Skills & Capabilities

• Relationship Management
• Service Level Agreement (SLA) Management
• Risk Management
• Service Delivery Management
• Stakeholder Communication

Core Behavioural Competencies

• Job Match
• Relating and Networking
• Presenting and Communicating information
• Working with people
• Delivering Results & Meeting customer expectations
• Deciding & Initiating Action

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Business/Commerce or relevant certification
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 5 years of experience in IT Service Delivery.  
• Or
• If the highest qualification is grade 12, 7 years of experience in IT Service Delivery.  

Certifications

• Certification in ITIL Service Management and Service Delivery modules
• ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)
• Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Span of Control    Direct 7

Level of Engagement    

• Interact with similar level, ME, Chiefs and others outside of business.

Special Requirements / Employment Condition

Workplace / Physical Requirements

• Hybrid Remote Worker
• Non-Billable

go to method of application »

Core Description

• Responsible for the product strategy and governance for the HPE line of business product portfolio. Responsible for product planning and execution throughout the product lifecycle, including gathering and prioritizing product and client requirements, contributing to the product vision, and working closely with Sales, Marketing and support to ensure client and key stakeholder needs are met while supporting the overall BCX strategy and goals.

Key Deliverables / Primary Functions

• Define product governance structures & establish PLCM and ensure that it is adhered to.
• Maintain designated product portfolio & establish HPE Product Portfolio Forum.
• Collaborate with the Product team to craft a BCX product strategy.
• Gather market requirements and in response develop differentiated products and enhance existing products, with defined processes.
• Ensure the management of Product portfolios (Description/Value proposition, Offerings & Packages, Cost and Pricing).
• Manage Product Performance (Fulfilment Assurance, Financial Performance), and Product Life Cycle considerations (i.e., building product roadmaps, particularly Technology roadmaps).
• Enable product positioning and outbound messaging with collateral as well as enablement of Sales Force through training, incentives and battle cards.
• Promote the product externally with the press, clients, and partners and monitor the competition.
• Measure existing customer service performance, technology refresh, optimization and research and development.
• Cultivate and maintain strong relationships with key stakeholders at HPE, and other strategic partners, including executives, sales teams, and product managers.

Core Functional Skills & Capabilities

• Risk Management
• Financial Management
• Business Development
• Team Management
• Product Knowledge

Core Behavioural Competencies

• Job Match
• Persuading and Influencing
• Presenting and Communicating information
• Delivering Results & Meeting customer expectations
• Applying expertise & Technology
• Deciding & Initiating Action

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Computer Science or Business Management
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 7 years relevant experience in product management/partner management with the focus on HPE products and solutions. At least 2 years’ experience on management level is also required.

OR

• 9 years relevant experience in product management/partner management with the focus on HPE products and solutions. At least 2 years’ experience on management level is also required.

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Span of Control    1-4
• Level of Engagement    Engagement will all levels within the organisation, internal and external to the business.

Special Requirements / Employment Condition

• Required to travel locally and/or internationally

Workplace / Physical Requirements

• Hybrid Remote Worker
• Non-Billable