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The hearX Group offers the world's first clinical smartphone hearing test solutions. Our award-winning products are used in over 25 countries. Our aim is to impact on an individual, community and global level by creating sustainable, smart solutions for hearing health for everyone.
Job purpose: Hearing Expert’s will provide high quality counselling and remote care to a hearing care programme being provisioned to service the market in the United States. They will ensure that clients understand the effects of hearing loss, and counsel them through the options available to them in terms of hearing care. Once a client of the Hearing Aid company, the client will be assisted remotely via video and voice calls, with the Hearing Expert troubleshooting issues with hearing aids remotely, and making suggested changes and tweaks to the settings and functioning of the hearing aids for the client.
REQUIREMENTS:
Required nature of experience:
Skills and Knowledge:
The following experience would be advantageous:
Other:
COMPETENCIES:
Essential Competencies:
Important Competencies:
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES:
Client Support and Customer Retention (80%):
New Business Generation (sales) (10%):
Quality Management and Data Security (10%):
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