Healthy Company Care Coach (Senior) at Discovery Limited

Key Purpose

• The successful incumbent will operate within the Healthy Company operational area and will be responsible for the management and care of all dimensions of employee wellbeing. This includes counselling, coaching, risk management, case coordination, and referrals to relevant professionals. The core focus of this role is guiding and supporting junior coaches to meet EAP standards and programme requirements as well as providing clinical insights and research to craft and support employer initiatives.

Areas of responsibility may include but not limited to

The successful applicant will be responsible for but not limited to the following job functions:

• Provide telephonic and face‑to‑face counselling, coaching, and emotional support to employees and their dependants.
• Lead and mentor junior coaches on EAP protocols, clinical requirements, documentation standards, and intervention pathways.
• Support the delivery of different types of EAP interventions, including acute episode management, trauma support, behavioural health guidance, and group sessions.
• Conduct case reviews, provide clinical direction, and sign off formal referral feedback where required.
• Facilitate training sessions, workshops, and group interventions.
• Maintain accurate and up‑to‑date case records and ensure continuity of care.
• Engage proactively with high‑risk employees and coordinate follow‑up support.
• Identify service or process gaps and recommend solutions.
• Collaborate with internal teams and external partners to resolve queries and support seamless service delivery.
• To identify opportunities to offer information and make suggestions based on an employee’s needs.
• To prioritize the work pool and ensure all designated tasks are completed within designated turnaround times.

Competencies and skills

• Strong leadership and mentorship ability.
• Excellent interpersonal and communication skills.
• Professional written and verbal communication.
• Ability to work under pressure with strong organisational and time‑management skills.
• Problem‑solving skills and sound clinical judgement.
• Presentation and reporting competency.
• Ability to meet targets and work within set timelines.
• Proficiency in Microsoft Office.

Education and Experience

• Degree in psychology or social work
• A master's degree in clinical/ counselling psychology (Studying towards)
• Relevant membership with the South African Council for Social Service Professions (SACSSP) or HPCSA.
• MS Office Suite – with Intermediate Excel abilities
• Minimum of 4 years counselling experience, including both face-to-face and telephonic counselling
• Clinical experience in family counselling and/or marital counselling and/or suicide management and/or stress management
• 1 – 2 years leadership or supervisory experience
• Minimum of 5 years formal work experience

The following requirements will be advantageous: 

• 1-2 year’s exposure to Discovery Health clinical environment preferable
• Knowledge about existing employee assistance programme services and/or experience in provision of EAP services