Job Openings at National Empowerment Fund

Introduction

• To provide daily end‑user support, resolving hardware, software and network issues while maintaining Windows desktops, email systems and user accounts in Active Directory. The role requires clear communication, professional conduct and efficient handling of IT support tickets to ensure system uptime and minimal disruption to users.

Job description
Incident & Service Request Management

• Log, classify, prioritise, and resolve incidents and service requests via the ticketing system.
• Provide first-line technical support.
• Meet agreed Service Level Agreements (SLAs) for response and resolution times.
• Escalate complex issues to second-line / third-line support as required.
• Maintain accurate and complete ticket documentation. 

End-User Support & Customer Service

• Provide support for desktops, laptops, printers, mobile devices, and peripherals.
• Assist users with Microsoft 365, Teams, SharePoint, and common business applications.
• Support VPN, remote access, and email configuration.
• Conduct basic user training and guidance. 

Hardware & Software Support

• Install, configure, and maintain workstations and approved software.
• Perform system imaging and deployment.
• Troubleshoot hardware failures and coordinate repairs.
• Manage software updates and patching.

User Account & Access Management

• Create, modify, and disable user accounts (Active Directory / Entra ID).
• Reset passwords and manage MFA enrolments.
• Ensure compliance with access control policies and segregation of duties.
• Maintain audit trails for access changes. 

Network & Connectivity Support

• Troubleshoot LAN/Wi-Fi connectivity issues.
• Support printers and shared resources.
• Liaise with service providers for ISP or telecom faults. 

IT Asset & Inventory Management

• Maintain accurate IT asset register (hardware & software licences).
• Track equipment allocation and returns.
• Support stock control and warranty management. 

Governance, Risk & Compliance Support

• Adhere to IT policies (Information Security, Acceptable Use, POPIA compliance).
• Report security incidents promptly.
• Support internal and external IT audits.

Minimum requirements
Qualification Requirements

• National Diploma or Degree in Information Technology / Computer Science / Information Systems / Network Engineering
• Preferred Certifications: CompTIA A , CompTIA Network , Microsoft Certified: Modern Desktop
• Administrator Associate, ITIL Foundation and Microsoft 365 Fundamentals (MS-900)

Experience / Skills Required

• 2 to 4 years’ experience in IT Helpdesk or Service Desk environment.

Strong knowledge of:

• Windows Desktop and Server Operating Systems
• Microsoft 365 (Outlook, Teams, SharePoint)
• Active Directory / Entra ID
• Basic networking (TCP/IP, DNS, DHCP)
• VPN and remote desktop tools

Familiarity with:

• ITSM / ticketing systems (e.g., ServiceNow, Freshservice, ManageEngine)
• Endpoint management tools (Intune, SCCM)
• Basic cybersecurity practices
• Personal Attributes/Behaviours/Attitudes
• Ability to diagnose and resolve technical issues systematically.
• Root cause analysis capability.
• Ability to prioritise workload effectively.
• Strong verbal and written communication.
• Ability to explain technical concepts in simple terms.
• Customer-focused mindset.
• Professional telephone etiquette.
• Ability to manage multiple tickets simultaneously.
• Detail-oriented and accurate documentation.
• Time management skills.

Deadline:19th March,2026

go to method of application »

Introduction

• To investigate, document and implement technology systems. The incumbent will assist the development team with the required project documentation, testing and user communication. Furthermore, will act as the key link between business stakeholders, project managers and developers to ensure that system solutions align with strategy, business needs and governance standards.

Job description
Business Analysis & Requirements Management

• Engage stakeholders to elicit, document, and validate business, functional, and non-functional requirements.
• Develop Business Requirements Specifications (BRS), Functional Requirements Documents (FRD), and User Stories with clear acceptance criteria.
• Translate strategic objectives into detailed system requirements aligned with the Transformation Fund’s operational goals.
• Ensure traceability of requirements through to design, testing, and deployment. 

Process Analysis & Design

• Map and analyse “as-is” and “to-be” processes across funding, capability, and market access functions.
• Collaborate with Process Engineers to identify gaps, redundancies, and automation opportunities.
• Define and maintain process documentation in accordance with governance standards. 

System Design & Solution Alignment

• Work with developers, architects, and vendors to ensure technical solutions align with requirements.
• Participate in solution design workshops, system demonstrations, and user acceptance testing.
• Validate that delivered systems meet user expectations, compliance, and performance standards.

Stakeholder & Governance Engagement

• Act as a liaison between business units and external vendors to ensure consistent understanding and delivery.
• Support Project Managers with scope definition, change requests, and impact assessments.
• Contribute to programme reporting (RAID logs, status reports, KPI dashboards) for governance committees. 

Data & Performance Analysis

• Work with data teams to define data models, validation rules, and integration requirements between systems (CRM, ERP, SQL, Telemetry).
• Support development of Power BI dashboards and performance metrics to monitor system utilisation and impact.

Minimum requirements
Experience / Skills Required

• At least 5 years’ experience in business or systems analysis.

Qualification Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Management or Industrial Engineering.
• CBAP (Certified Business Analysis Professional), PMI-PBA (Professional in Business Analysis), ECBA (Entry Certificate in Business Analysis).

Personal Attributes/Behaviours/Attitudes

• Proactive and self-driven, able to take ownership of business outcomes.
• Logical and methodical, with an eye for both strategic alignment and operational detail.
• Curious and analytical, questioning assumptions to uncover true business needs.
• Collaborative and diplomatic, building trust across departments and external partners.
• Resilient under pressure, maintaining professionalism in high-stakes project environments.
• Ethical and accountable, aligning work with governance, PFMA, and POPIA principles.
• Innovative, embracing digital transformation and process automation opportunities.

Deadline:19th March,2026

go to method of application »

Introduction

• To develop and optimize ERP and automation solutions across the Online Application System, Data Warehouse, BI/Analytics, and CRM platforms. Build and maintain high‑performance software that supports business objectives and enhances operational efficiency. Contribute to all phases of the software development lifecycle.

Job description

• Creatively solving problems in a robust and scalable manner.
• Collaborating closely with cross-functional teams to ensure alignment and efficient execution of projects.
• Staying abreast of the latest developments in low-code technology and continuously seeking ways to incorporate these.
• Automation and Machine learning implementations.
• Development of systems required to improve operational efficiencies of the NEF and customer experiences.
• Identify and implement technology solutions aimed at improving business turnaround times.

Minimum requirements
Experience / Skills Required

• At least 3 years’ experience with low-code platforms (Power Platform, Model Driven & Canvas app development and/or Dynamics365)
• Knowledge of Microsoft programming languages and database. (Microsoft SQL, C#, MVC, Power Platform, BI etc.)
• Traditional programming experience such as html, JavaScript, C#, python and associated frameworks.
• Experience in implementing automation and workflow solutions.
• Dynamics CRM or F&O experience is advantageous.
• Software Development Lifecycle (SDLC) and testing methodology knowledge.

Qualification Requirements

• Computer Science diploma/degree or proven development experience.
• Certification in Dynamics, Power Platform or relevant technologies.

Personal Attributes/Behaviours/Attitudes

• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills to interact with team members and stakeholders.
• Ability to quickly prototype and demonstrate solutions.
• Service orientation.
• Guide and mentor team members on the use of methodologies and tools.
• Embrace ongoing learning in emerging technologies and business practices.

Deadline:19th March,2026