Risk Manager at Discovery Limited

Key purpose of The Dental Risk Manager Role

• Members of the Health Professional Unit (HPU), Value Based Care (VBC) team are responsible for health Professional risk management. The unit plays a key role in defining and implementing benefit changes and innovations by developing, implementing, and monitoring initiatives that achieve the best possible clinical outcomes with the highest levels of cost efficiency to meet Strategic Risk Management and, Discovery health Objectives.
• The Dental Risk Manager in the HPU unit is responsible for identifying, assessing, and mitigating clinical, operational, and regulatory risks related to dental services. The role ensures compliance with healthcare legislation, professional standards, and internal policies to protect patients, clinicians, and the organisation. The Risk Manager leads incident management, root cause analyses, and corrective action plans following adverse events or complaints. They work closely with dental teams, quality, and governance structures to promote a culture of patient safety and continuous improvement. The role also provides risk reporting, training, and expert advice to support safe, high‑quality dental care delivery.

Key outputs

• Build a deep understanding of risk management factors that inform client scheme sustainability
• Develop both the clinical and practice management insight into issues that impact care delivery
• Monitor, with the support of the SRM team, key metrics reflecting stakeholder cost and care utilization experience.
• Proactively identify and develop creative, shared value proposals for presentation to risk management and governance forums to address identified client scheme costs, administrative and stakeholder sentiment challenges
• Work within a shared value approach, to ensure successful development and implementation of approved projects
• Develop mechanisms to track the ongoing operations of initiatives and ensure they continue to deliver on intended objectives
• Work closely with Discovery Health service, operational and system teams to ensure the highest levels of responsiveness and service excellence to stakeholders
• Develop and maintain strong relationships between DH and identified stakeholders to for initiative consultation and implementation

Essential work experience and knowledge required:

• At least 5 years of Health Funding or Corporate Health Care experience
• At least 5 years of Product Modeling and Design experience
• At least 5 years’ experience leading successful implementation of business initiatives or strategy
•  3 to 5 years’ experience in the health care industry
• 3 to 4 years clinical training experience
• Skilled working with Microsoft Office: Excel, Word, PowerPoint
• Understanding of underlying care delivery process
• Consulting acumen
• Knowledge of Discovery Health products and coding
• Strong analytical acumen to be able to develop, guide implementation and track value-based care initiatives and the ability to work collaboratively with analytical teams – advantageous

Education:

• Medical degree or a degree in Analytics

Skills required:

• Structured thinking and problem solving
• Organized and time management
• Collaborative team member
• Confidence in doctor and society engagement with the support of the HP engagement team
• Flexibility in handling multiple projects simultaneously
• Taking initiative and working under own direction; self-starter
• Upholding ethics and values; demonstrates integrity
• Analytical and financial modeling

Personal Attributes

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Innovation, enthusiasm, and drive
• Inspirational leader who lives the values and believes in the core purpose
• Humble leader
• Treat others with care, dignity, and respect
• Ensures that the business case prevails
• Have a bias for action
• Understand that people are Discovery's greatest asset
• Build an environment for optimal performance
• Set ambitious goals and implement the highest standards
• A leader who is a student and Master of Communication
• A leader that never stops learning
• A leader who has and express strong beliefs and views, yet are open-minded and support the chosen path