External Sales Representative - Durban at NECSA

Key Performance Areas

Sales:

• Achieve set annual sales targets and increase revenue and market share.
• Travel to defined geographies to sell products and services.
• Achieve the required number customer visits.
• Build and manage relationships between AEC-Amersham and customers and/or relevant suppliers.
• Provide training, technical support and after sales service to customers on an ongoing basis.
• Meet and exceed customer expectations.
• Provide competitive information such as product specifications, pricing data, or bundling arrangements to establish negotiated pricing contracts for assigned products. 
• Perform product demonstrations, installations, and application support.
• Identifies the need for new products.
• Identify new clients and opportunities within existing business environment.
• Prepare quotations and ensure follow-up.
• Complete and submit tenders accurately.
• Monitor sales/backorders of products.
• Identify and manage exhibitions and congresses.

Marketing:

• Be able to conduct research to identify competitors, their product strategies, future requirements of the market, market trends and identify areas of potential sales successes (Competitor Analysis).
• Must be able to qualify leads and close opportunities.
• Introduce and manage marketing strategies for present and future product ranges (under supervision).
• Identify and manage exhibitions and congresses with management and support staff.
• Identify advertising and promotional requirements for AEC-Amersham.
• Ensure availability of marketing and sample material with the assistance of the internal sales support staff.
• Provide input on proposed special offers to Sales Manager to drive sales in a specific area.
• Compile Marketing Plans when new products are launched (under supervision).

Stakeholder Relations:

• Update suppliers’/customers’ contact details.
• Assist with sales support to branches.
• Attend and participate in sales meetings.
• Ensure that applicable queries are escalated to suppliers when necessary . 
• Build on relationships with principals to ensure support channels are present when required.
• Use initiative to liaise effectively with all stakeholders.

Administrations:

• Prepare quotations.
• Submit quotations/pro-forma invoices within 24 hours of request (under supervision if need be).
• Follow-up on quotations/pro-forma invoices.
• Complete tenders accurately and submit prior to deadlines.
• Submit reports to Sales Manager.
• Hybrid position and must have facility to accommodate this .
• Provide sales forecast.
• Update SAP Activities post customer visits or important telephone calls.
• Update Outlook Electronic Calendar and Activity reports daily.
• Manage conflict/complaints in an effective and professional manner.
• Create and share knowledge base with colleagues and customers.
• Relevant problem-solving skills within working environment.
• Input on price list updates.

Compliance:

• Attend compulsory SHEQ meetings.
• Adhere to company’s SOPs.

Qualifications and Experience:  

• National Diploma/Degree in the Life Sciences.
• Preferably in the Life Science/ Laboratory Field, Biomedical Technology/BSC / experience in the relevant field.  
• 3 years’ experience in life sciences - laboratory sales environment.
• Computer literate (Word and Excel).
• Good communication and customer service skills.