Readvertisement Service Section Manager Level 2 Field Service Global Grade 12 at Barloworld Equipment

Key Outputs

• Effective control of Work-in-Progress
• Relationship building with external and internal customers.
• Proactively liaise with Principal to resolve problems and issues and build relationships going forward.
• Hold monthly meetings with key customers to discuss issues and problems and ensure good relationship.
• Ensure all problems are dealt with as quickly as possible.
• Open relationship conductive to collaborative problem solving.
• Achievement of a team environment that enables maximum productivity and profitability (includes management of HR value chain)
• Performance management of team
• Competency development of team
• Achievement of team financial targets and Key Performance Indicators (KPI’s)
• Effective control of team expenses
• Effective control of Work-in-Progress
• Ensure section outputs comply with OEM standards
• Apply Barloworld-Equipment leadership philosophy
• Apply Warranty policies and procedures including warranty decisions and Service Warranty investigations.
• Ensure outputs of Service Audits are achieved
• Reporting of team KPI’s and prospects
• Ensure effective self-management and performance ownership
• Maintain all levels of standards and procedures as per ISO 9001: 2015 and contamination control standards

Qualification, Experience and Competencies

• Qualified Artisan or Applicable Engineering Diploma / Degree or Earthmoving Equipment Mechanic.
• Minimum 3 Years management experience in customer interface.
• Good knowledge of Earthmoving Equipment and relevant industry.
• Good communication (written, verbal and presentation) skills.
• Effective negotiation skills.
• Ability to work independently, under pressure and meeting deadlines.
• Willing to travel as and when required.
• Show initiative by thinking creatively.
• High level of computer literacy (including relevant SAP & CRM);
• Experience in managing warranty process, Financial for non-financial managers.
• Exposure to business planning / budgeting processes.
• People management skills and experience.
• Sound business communication skills (negotiation, Presentation, etc.)
• Strong technical background from a mechanical engineering perspective.