Barloworld Equipment is the Southern African dealer for Cat Earthmoving Equipment, with operations in South Africa, Lesotho, Swaziland, Namibia, Angola, Botswana, Zambia, Mozambique and joint ventures in the Democratic Republic of Congo. Barloworld Equipment also holds full ownership of the main dealership on the Iberian peninsular and has recently completed...
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Lead the GrA Energy & Transportation (E&T) operations, overseeing prime and aftermarket sales across the region. Ensure alignment with the Centre of Excellence (COE) strategy, drive financial performance, and maintain strong coordination between in-country teams and South Africa-based Line of Business (LOB) leaders
- Lead and manage prime (including rental), aftermarket, and service operations across Greater Africa.
- Collaborate with LOB leaders to implement regional E&T strategies.
- Drive revenue growth, profitability, and market share improvement
- Champion technology adoption and roll out of digital solutions in partnership with the Aftermarket Enabling team.
- Ensure high levels of customer satisfaction.
- Develop and upskill regional teams.
- Achieve business plan targets and ensure compliance with corporate governance and ethics.
- Weekly cadence with regional teams.
- Performance delivery across Prime, Aftermarket, and Service.
- Achievement of regional financial and operational targets.
- Strong stakeholder relationships (customers, internal teams, etc).
- Accurate forecasting of revenue across LOBs.
- Promotion of a safe, sustainable, and high-performance culture.
Qualification, Experience and Competencies
- Bachelor’s degree in engineering/finance or business management.
- Post Graduate qualification, e.g. MBA will be an added advantage
- 5 to 10 years’ experience in a Sales/Commercial operations role.
- 5 years’ experience in a similar position i.e. centre of excellence
- 5 years in associated industries (Mining / Construction)
- Verbal and Written Communication (Including listening) (L2)
- Drive, Energy and Initiative (results-focus) (L3)
- EQ and Interpersonal Sensitivity (L2)
- Customer Responsiveness (L3)
- Building Relationships (L3)
- Influencing and Negotiation (L2)
- Business and Financial Acumen (Including Commercial Orientation) (L2)
- Professional / Technical Competence (L2)
- Analysis for Business Decision Making (L2)
- Practical Execution Management (Planning, Organising & Monitoring) (L3)
- Motivating (Creating and Selling Vision) (L2)
- Developing People (L2)
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Key Outputs
- Ensure all human resources procedures and administration requirements are accurately and efficiently implemented.
- Provide HR support and information to line management and employees, to ensure effective compliance to all human resources policies and procedures.
- Support Human Capital Business Partner and Line managers in order to achieve business objectives
- Responsible for the delivery of all end to end HC processes including ER ensuring continuous performance, efficiency, process improvement and compliance.
- Proactively identify and drive wellness and safety initiatives to improve awareness, wellbeing and work life balance for all employees.
- Keeping HC processes in full compliance with legal and regulatory (internal and external) framework.
- Communicate organisational culture, policies, procedures, standards and systems to employees.
- Keep line Management & employees updated on HC initiatives.
- Maintain efficient record keeping for all staff, electronic and hardcover file
- Data input and submission for Monthly HR reporting
- Coordinate HR planned activities including recruitment, training, ER , onboarding process etc.
Qualification, Experience and Competencies
- Relevant 3 year National Diploma or B-Degree in Human Resources Social sciences or Commerce.
- 2–5 years’ experience in Human resources Management
- Understanding of HR processes. Knowledge of labour related legislation.
- Human Resource Administration, Payroll, Recruitment ,performance management & PaySpace system .
- Ability to manage conflicting priorities, deal with a sense of urgency and develop pragmatic solutions.
- A strong commitment to service delivery within an HC setting.
- A commitment and genuine desire to build and maintain positive working relationships both internally and externally.
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Key Outputs
Key Outputs
- Ensure relevant daily warehouse KPI's are exceeded.
- Comply to specifications of order type by customer within time and quality standards
- Ensure warehouse procedures are carried out safely within the framework of compliance to SOPs.
- Ensure duties are carried out to ensure achievement of warehouse performance standards
Qualification, Experience and Competencies
- Grade 12
- 1 year working experience
- Basic warehouse qualification
- Accurate numeracy skills
- Cannot be dyslexic
- Teamwork.
- Attention to detail and customer orientation.
- Numeric accuracy and literacy literate
- Computer literacy
- Relevant troubleshooting capability, basic knowledge of parts
- Warehouse/logistics experience
- Safety compliance
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Key Output
- Support Territories with Offshore Quotations (ADHOC)
- Actively process all offshore parts orders for ROA (Caterpillar, FG Wilson, Perkins)
- Correctly identify order and shipment types (incoterms)
- Track backorders efficiently and effectively, including Parts Viz Case Creations
- Provide feedback and sales status updates to ROA parts teams.
- Good Receipt and good issue all offshore parts
- Invoice parts to customers and provide commercial invoices for export purposes.
- Transactional Adherence to the Export Policy
- Submit EUED and Profile requests to CAT.
- Submit claims on damage and short supply
- Liaise with Middle East Finance Teams on Customer Offshore account adherence (credit limits,
- Liaise with the appointed 4PL on logistics to the end user
- Maintain Effective Communication with ROA Parts Teams
- Facilitate Information gathering for New Offshore accounts
- Support M.E Finance Team with Monthly Financial close-off (reporting)
Qualification, Experience and Competencies
- Minimum requirement: Grade 12
- 2-3 years experience in similar role (Parts, Counter Sales experience)
- SAP Experience (easily adaptable to migrating to new systems, Naxxt)
- Very good business communication and interpersonal skills
- Ability to process orders accurately and timeously
- Ability to sell the value
- Make use of reference material
- Passion for the brand
- Ability to diffuse difficult situations effectively
- Ability to provide options
- Mechanical understanding
- IMM qualification would be a recommendation
- Basic business and financial acumen
- Attention To Detail
- Teamwork
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Key Outputs
- Carry out auto-electrical repairs and maintenance on Earthmoving Equipment in workshops or on customer sites
- Remove and install auto electrical components
- Ensure safe work practice
- Quickly and efficiently deal with all customers auto electrical breakdowns
- Maintain professional image when representing BWE on customer site
- Compile accurate customer service reports
- Compile accurate parts list needed for machine repairs
- Effective self-management and performance ownership
- Comply with Contamination control requirements
- Control own admin (labour booking, service reports, part returns, expenses etc.)
- Maintain field service vehicle and equipment
Qualification, Experience and Competencies
- Grade 12, Qualified in relevant trade (Auto - Electrician)
- Minimum 5 years’ post-qualification experience on electric and electronic systems on Caterpillar machines
- Sound knowledge of safety rules & mining operations
- Good troubleshooting and problem-solving skills in electrical and electronic systems
- Machine specific technical knowledge and skills
- Good understanding of Caterpillar electrical and electronic system
- Applicable attachments product operation knowledge
- Knowledge and/or exposure to ISO quality systems.
- Good technical report writing skills
- Good computer literacy (SIS, STW & ET, Microsoft Office) knowledge.
- Valid Driver’s licence
- Sound interpersonal and communication skills
- Machine specific technical knowledge and skills
- Sound interpersonal and communication skills
- Numerical reasoning
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Key Outputs
- Resolve customer queries received at the Customer Support Hub
- Accurately capture/record queries on case management tool with clear resolution and time-lines for future reference and learning
- Assist with the opening of new customer accounts in agreement with the KPI
- Assist customer with Finance related queries.
- Proactively identify additional challenges experienced by customers and inform respective departments of potential challenges and aim to resolve.
- Use existing product programmes to proactively offer added value and solutions to customers
- Advise customers on immediate equipment repair needs based on system triggers.
- Help customers with warranty related queries
- Coordinate with other departments or LOBs to support customers’ needs
- Manage customer information case management tool.
- Update customer master data
- Assist maintenance scheduling and coordination and within the SLA timelines
Qualification, Experience and Competencies
- Trade test qualified in relevant trade (e.g. Diesel Mechanic/ Earthmoving Equipment Mechanic) post apprenticeship or learn ship experience
- Minimum 5 years frontline experience in Parts or Service
- SAP and CRM exposure
- Technical knowledge/experience of Caterpillar products
- Salesforce an advantage
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Key Outputs
- Build productive, professional relationships and strategic partnerships with key personnel in assigned customer accounts.
- Proactively assess, clarify, and validate customer needs on an ongoing basis.
- Consult with customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
- Assist with quotes for parts, service, and equipment management solutions.
- Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs.
- Responsible for marketing after sales products and services
- Liaison between Barloworld and customer accounts
- Business planning and / budgeting planning
- Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly
- Compile and submit parts forecasting.
- Discuss machine and undercarriage inspection reports regularly with customers.
- Responsible for selling Caterpillar marketing initiatives.
- Parts quotations followed up and converted into sales.
- Promote part sales through service.
- Achievement of targeted budget and effective expenses management
- Achievement of operations and customer monthly KPI’s
Qualification, Experience and Competencies
- Matric
- B. Tech Sales/Marketing diploma or certificate
- Qualified diesel/earthmoving equipment mechanic (or equivalent qualification).
- 5 years Caterpillar experience as an artisan
- Workplace competencies business development skills and knowledge
- Sound business communication skills (managerial and technical report writing critical in role)
- Sound technical knowledge of product brands.
- Sound business communication skills
- Basic financial management skills
- PC and microsoft office knowledge
- Behavioural competencies: relations skills
- Problem solving
- Analysis
- Attention to detail.
- Listening
- Influencing and Negotiation
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Key Outputs
- Parts quotations followed up and converted into sales
- Analyse Client reasons for rejecting quotations
- Achievement of Targeted Budget and Effective Expenses Management
- Achievement of Operations KPI’s
- Where possible inspect all failed machines/components/parts with supervisor and advise/train/educate customers accordingly
- Compile and submit a monthly report with forecasts attached to management
- Discuss machine inspection reports regularly with customer
Qualification, Experience and Competencies
- Qualified diesel/earthmoving equipment mechanic (or equivalent qualification)
- 5 years Caterpillar experience as a mechanic
- Sound business communication skills (Managerial and technical report writing critical in role)Sound technical knowledge of product brands
- Sound business communication skills
- Basic financial management skills
- Good PC and Microsoft Office knowledge
- Grade 12 and B Tech Sales/Marketing Diploma or Certificate
- Problem solving, Analysis, Attention to detail and Listening
- Influencing and Negotiation
- Leadership Competencies
- Workplace Competencies Business development skills and knowledge
- Sound business and financial acumen
- Exposure to business planning / budgeting processes
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Key Outputs
- Ensure improved product health for all products in area of responsibility.
- Provide support for new product introduction.
- Present product issues to management.
- Assist artisans and TAs with complex troubleshooting on machines and components.
- Do failure analysis on failed components and parts.
- Compile comprehensive condition and failure reports.
- Compile informative product issue reports and address to service engineering and management.
- Ensure latest product updates are shared, issued and executed.
- Provide expert technical support for warranty resolution and 1 hour training sessions.
- Ensure effective self-management and performance ownership.
- Ensure resolution of product issues according to Service Letter guidelines.
- Negotiate with Caterpillar on warranty issues.
- Interact with SEENG and Caterpillar on product issues.
- Monitor product health
- Carry out field follow projects
- Remotely and physically troubleshoot complex failures on machines
Qualification, Experience and Competencies
- Grade 12 / N3
- Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic)
- Must have completed Caterpillar Advance certification.
- Minimum of 12 years post-apprentice/learner ship experience of which 5 years should be field service](external candidates)
- Minimum of 3 years’ experience as a Technical Analyst.
- Exceptional knowledge of product operating systems, testing and adjusting, and troubles shooting.
- Exceptional trouble shooting, problem solving and failure analysis skills.
- Be able to compile accurate and professional reports (Failure and conditional)
- Understand impact of site severity conditions and how it impacts machine health.
- Demonstrated practical and theoretical knowledge transfer skills.
- Sound interpersonal relationship skills.
- Computer Literate (MS Office & Caterpillar systems)
- Familiar with the use of service technician workbench
- Familiar with Caterpillar Websites (e.g. SIMSI, PIS, DSN, etc.)
- Business communication and presentation skills.
- Planning and prioritizing tasks.
- Understand the BWE Quality system.
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Key Outputs
- Proactively assess, clarify, and validate customer needs on an ongoing basis
- Consult with key account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
- Assist with quotes for parts, service, and equipment management solutions
- Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs
- Responsible for Marketing after sales products and services
- Liaise between Barloworld and key customer accounts, business planning and budgeting planning
- Where possible inspect all failed machines/components/parts with technical rep and advise/train/educate customers accordingly
- Compile and submit a monthly report with forecasts attached to management
- Discuss machine and undercarriage inspection reports regularly with customers
- Responsible for selling Caterpillar marketing initiatives, parts quotations followed up and converted into sales
- Promote part sales through service, achievement of targeted budget and effective expenses management.
- Achievement of operations and customer monthly KPI’s
Qualification, Experience and Competencies
- Matric, B. Tech Sales/Marketing Diploma or Certificate
- Qualified diesel/earthmoving equipment mechanic (or equivalent qualification)
- 5 years of Caterpillar experience as an artisan
- Workplace competencies business development skills and knowledge
- Sound business communication skills (managerial and technical report writing critical in role)
- Sound technical knowledge of product brands and business communication skills
- Basic financial management skills, PC and Microsoft Office knowledge
- Behavioural competencies: relations skills
- Problem solving, analysis, attention to detail, listening and influencing and negotiation skills
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Key Outputs
- To provide strategic and operational human capital partnership to business leaders by translating business priorities into integrated human capital strategies. The Senior HC Business Partner acts as a trusted advisor, driving organisational effectiveness, exceptional employee experience, workforce capability, cultural transformation, and people risk mitigation to enable sustainable business performance. He/she provides the human capital context and translates business operational objectives into requirements for human capital programs and services.
- Translate Human Capital strategy into a clear people agenda, goals and plan for the region / area within the boundaries of the set by the business and Human Capital.
- Use analytics, data and trends (both internal and external) to diagnose BUs issues and recommend effective solutions.
- Initiate, design and execute integrated people solutions that address key business drivers, bringing together resources within the business unit and Human Capital Centres of Excellence (CoEs).
- Ensures business units have appropriate people plans, capability and human resources to deliver the plans.
- Proactively identify and drive wellness initiatives to improve awareness, wellbeing and work life balance for all employees.
- Actively help business leaders to build effectiveness of the management teams with appropriate leadership development initiatives sourced through the leadership school of excellence and implemented with return on investment measured and / or monitored.
- Coach and challenge business leaders on all aspects of people strategy and Human Capital related issues to raise the bar on performance across the function and build a highly engaged workforce.
- Partner with Finance in the region / area and lead strategic workforce optimisation initiatives and any associated change management projects in order to actively increase productivity (revenue/FTE) and business performance.
- Partner with leadership team on management of people issues such as reward, employee relations, performance management, succession planning, organisation development / change management, transformation, culture, leadership, learning and development.
- Champion talent management within business unit and ensure a cohesive approach across functions from acquisition to talent development to key employee retention.
- Responsible for the delivery of all end-to-end Human Capital processes, incl. employee relations, ensuring continuous performance, efficiency, process improvement and compliance.
- Ensure high levels of Human Capital service delivery and value-added Human Capital solutions to create exceptional employee experience and business outcomes
- Ensuring that organisational change is managed in a way that upholds relevant legal and ethical standards and provides policy and legislative interpretation as and when required.
- Consulting with employee and business leaders on the review of policies and procedures to improve efficiency.
- Coaching organisational leaders and Human Capital team in the management of employee performance concerns, ensuring that such issues are dealt with promptly, effectively and in line with legal and ethical standards.
Qualification, Experience and Competencies
Minimum Required Qualification:
- B-degree in Human Sciences e.g. Psychology, Social Science and/or Human Resources / Business Administration or equivalent.
- Postgraduate Qualification in Human Sciences or Business Administration (advantageous)
Minimum Required Experience:
- Five to seven Human Resources generalist/business partnering experience.
- Three for four years managing a Human Capital function.
- Experience in complex operational environments (manufacturing, mining, logistics, engineering, or similar) preferred
Minimum Required Competencies:
- Verbal Communication and Written communication
- Attention to detail
- Drive, energy and initiative (results-focus)
- Organisational Awareness
- Customer Responsiveness and Building Relationships
- EQ and interpersonal sensitivity
- Talent Management Acumen
- Anticipating and managing change
- Analytical Thinking
- Practical Execution Management
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Key Outputs
- Effective control of Work-in-Progress
- Relationship building with external and internal customers.
- Proactively liaise with Principal to resolve problems and issues and build relationships going forward.
- Hold monthly meetings with key customers to discuss issues and problems and ensure good relationship.
- Ensure all problems are dealt with as quickly as possible.
- Open relationship conductive to collaborative problem solving.
- Achievement of a team environment that enables maximum productivity and profitability (includes management of HR value chain)
- Performance management of team
- Competency development of team
- Achievement of team financial targets and Key Performance Indicators (KPI’s)
- Effective control of team expenses
- Effective control of Work-in-Progress
- Ensure section outputs comply with OEM standards
- Apply Barloworld-Equipment leadership philosophy
- Apply Warranty policies and procedures including warranty decisions and Service Warranty investigations.
- Ensure outputs of Service Audits are achieved
- Reporting of team KPI’s and prospects
- Ensure effective self-management and performance ownership
- Maintain all levels of standards and procedures as per ISO 9001: 2015 and contamination control standards
Qualification, Experience and Competencies
- Qualified Artisan or Applicable Engineering Diploma / Degree or Earthmoving Equipment Mechanic.
- Minimum 3 Years management experience in customer interface.
- Good knowledge of Earthmoving Equipment and relevant industry.
- Good communication (written, verbal and presentation) skills.
- Effective negotiation skills.
- Ability to work independently, under pressure and meeting deadlines.
- Willing to travel as and when required.
- Show initiative by thinking creatively.
- High level of computer literacy (including relevant SAP & CRM);
- Experience in managing warranty process, Financial for non-financial managers.
- Exposure to business planning / budgeting processes.
- People management skills and experience.
- Sound business communication skills (negotiation, Presentation, etc.)
- Strong technical background from a mechanical engineering perspective.
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Key Output
- Ensure improved product health for all products in area of responsibility
- Provide support for new product introduction
- Present product issues to management
- Compile informative product issue reports and address to service engineering and management
- Provide expert technical support for warranty resolution and 1-hour training sessions
- Ensure effective self-management and performance ownership
- Ensure resolution of product issues according to service letter guidelines
Qualification, Experience and Competencies
- Qualified artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 5 years post-apprentice/learnership experience]
- Demonstrated practical and theoretical training skills
- Sound interpersonal relationship skills
- Computer Literate (MS Office & SIS ET)
- Trouble shooting, problem solving and failure analysis skills
- Applicable product knowledge
- Familiar with the use of service technician workbench
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Key Outputs
- To respond professionally and efficiently to internal and external customer queries received through the switchboard.
- Politely and professionally receive and attend to all visitors to reception.
- Handles incoming calls and performs general administrative duties.
- May assist other administrative staff with overflow work, including data entry and internet research tasks.
- Respond to internal and external telephonic customer requests and queries.
- Warmly and professional welcome all visitors to Barloworld Equipment reception area.
- Effective self-management and performance ownership.
Qualification, Experience and Competencies
- Grade 12 (Tertiary qualification will be an advantage).
- 2 Years work experience in similar or Admin role.
- Finance or Procurement/SAP knowledge (will be an advantage).
- Sound verbal and written communication.
- Sound Microsoft office knowledge, business development skills and knowledge.
- Fluent Verbal communication in relevant business Language.
- Professional Conduct.
- Customer service orientation.
- Sound judgment, attention to detail, resilience (stress handling).
- Drive/initiative, rule orientation, assertiveness and punctuality.
- Communication, professional telephone manner and etiquette.
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Key Output
- Achievement of cost centre financial targets and Key Performance Indicators
- Resolve internal customer queries
- Effective control of cost centre expenses and WIP
- Ensure effective communication between team and management
- Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
- Apply warranty policies and procedures, this includes warranty decisions and service warranty investigations
- Ensure outputs of service audits are achieved
- Apply Barloworld Equipment leadership philosophy
- Achievement of a team environment that enables maximum productivity and profitability (Performance management of team)
- Competency development of team – one hour training
- On the job supervision – safety of team
- Reporting of team Key Performance Indicators and prospects
- Take ownership and manage all 2.6.1 appointment responsibilities.
- Management of Field Service Vehicle’s in area of responsibilities.
- Ensure CC/SOR compliance.
- Sound knowledge of welding.
Qualification, Experience and Competencies
- Grade 12
- Minimum of 6 years experience as Mechanic General, Trade Test qualified in relevant trade (e.g. Diesel Mechanic/Earthmoving Equipment Mechanic) post apprenticeship or learnership experience
- Minimum of 4 years Field service mechanic experience with substantial troubleshooting exposure
- Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Machines
- Well embedded machine specific technical knowledge and skills
- Sound interpersonal and communication skills
- Good technical report writing skills
- Basic business and financial understanding
- Computer literate and good business writing knowledge
- Good and experiences on Caterpillar machine and product knowledge
Method of Application
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