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Description of your Skill and Experience
Essential Knowledge
Desirable skills
The Result
Ensure issues are identified, tracked, reported on and resolved in a timely manner. Manage issues with vendors, participate and provide input on problem resolution as well as root cause identification. Communicates and applies project standards and consistently delivers high-quality services to our clients. Participate and provide input for problem resolution and root cause identification as well as communicating with users to collect information about production issues. Deployments / release management which will require out-of-hours support and standby support. The nature of the queries will all be related to financial products traded so an understanding of this is essential.
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