Technical Consultant Manager / Leader at Thales

RESPONSIBILITIES

Management:

• You will coordinate with the Sales Vice President(s) to define and implement the technical strategy for South Africa.
• You will provide technical escalation support for customers, Sales Vice President(s) and Account Managers.
• You will build, develop and manage a team of Technical Consultants by upholding best practices.
• You will train the team on the Gemalto portfolio in order to provide the best solutions for customers and to efficiently utilize tools and processes.
• You will support the team in defining and positioning existing and new products.

Technical Consultant and Project Manager:

• Managing projects through the entire life cycle in respect of cost, time, and quality requirements
• Monitoring and securing project delivery (validation of customer specification, customer sign-off,  successful handover to operations)
• Defining and following-up agreed action plan with customer to achieve project goals
• Setting and managing the right level of expectations from project stakeholders
• Managing answers to customer’s technical questions by using internal resources, processes and tools
• Collaboration with internal teams for project needs
• Support the Perso Site Centre to understand and deploy new customer solution and service
• Main contact during the project course
• Ensuring project documentation
• Willing to travel within the region for onsite project meetings with internal and external customers
• Provide pre-Sales support, including the analysis of the customer’s requests in terms of cards and solutions
• Understand the customer technical organization
• Provide Gemalto with market knowledge and competition
• Actively able to understand the customer’s technical requirements and able to identify the possible solutions, based on Gemalto’s product map.
• Responsible for defining the customer technical requirements and specifications
• Responsible for being the technical point of contact for customers
• May be in charge of project management or engineering if no dedicated resource is assigned
• May assist in the implementation of solutions (D1, TSM, remote perso, etc.)

Reporting

• The Technical Consultant Manager/Leader South Africa reports to the head of Africa-Middle East-Turkey TC Manager.

Experience:

• Experience (minimum 3 years) in a relevant field (preferably Smartcard, EMV, Banking Payment System, Embedded Software, project management, team management) or equivalent experience within Gemalto/Thales

Education :

• Master’s or Bachelor’s degree in Computer Science/Electronics/Engineering
• Additional Business School degree is welcome
• IT background welcome

Skills :

• English mandatory
• Fluency in the region local language preferred
• Good verbal and written communication skills
• Customer and business oriented
• Organized, rigorous, and autonomous
• Ability to work under pressure and meet deadlines
• Tenacious with problem solving
• Good teamwork and interpersonal skills
• Be prepared to invest whatever effort is required to get the job done
• Positive attitude
• Willing to travel for business needs