Technical Consultant (Spine, ENT and Navigation) at Medtronic

A Day in the Life

• We are a company who inspiring the extraordinary. For more than 70 years, we have led the way with purpose-driven healthcare technology. That history compels us to relentlessly pursue therapies that change lives.
• The role is opened to continue our daily milestone in serving our patients & partners and give them the highest level of support & partnership which is aligned with our daily mission to alleviate pain, restore health, and extend life. For this role, you will be expected to be located in Pretoria. This role actively offers clinical/case support as and where needed.

Responsibilities may include the following and other duties may be assigned:

• Provides clinical and technical support to end-users, associated HCP’s and patients where required. 
• Provides clinical and technical expertise through case support, product demonstrations, installations, and maintenance of company products. 
• Provide follow-up support to company sales staff and customer personnel by providing technical support and information on specific applications, where/as needed. 
• Conducts on-site education and consulting and supports establishment and maintenance of customer relations with healthcare professionals and organizations. 
• Weekly coordination and collaboration with Sales Representatives to ensure smooth adoption of MDT technology. 
• Area of accountability would be product/disease focus, linked to the Operating Unit you are responsible for. 
• Focus on clinically driven accounts with a need for onsite support. 
• Management of consignment inventory in allocated accounts as per SOP for specific OU’s assigned to you. 
• Consignment Inventory to be defined as: Expired; Short dated; Non/slow-moving; Cycle Count. 
• Ensure compliance with internal training (Cornerstone), use of Customer Relations Management Tools – SFDC, activity scheduling. 

​​​​​​​Required Knowledge and Experience:

• 3-5 years of experience in Trauma, Orthopaedics or Medical device Industry (working in theatre)
• Experience in spine surgery will be advantageous
• Medical background and experience in the surgical field
• Positive attitude and well spoken
• Lift sets up to 15 kg
• Be able to work overtime/weekends where needed
• Be able to travel outside region to assist with case support