Technical Operations & Telematics Specialist at Profile Personnel

Job Description

• Are you someone who enjoys solving technical problems, keeping operations running smoothly and taking ownership of client queries? We are looking for a proactive and technically minded individual to oversee technical support, fleet systems administration and client service within a technology-driven environment.
• The ideal candidate will combine strong problem-solving abilities, operational efficiency and excellent communication skills. While experience in networking, CCTV and telematics would be advantageous.

Key Responsibilities

• Troubleshoot networking, connectivity and communication issues affecting tracking devices, cameras and related equipment.
• Provide technical support for IP and analogue CCTV systems, MDVR equipment and vehicle monitoring solutions.
• Assist with the integration and troubleshooting of vehicle peripherals, including fuel probes, panic buttons and door sensors.
• Manage and maintain telematics back-office systems, fleet databases and associated technical records.
• Monitor the status, licensing and reporting accuracy of installed units to ensure data integrity and reliable system performance.
• Oversee technical documentation, including installation sign-off sheets, fitment certificates and warranty claims.
• Coordinate technical queries and guide technicians remotely when troubleshooting installations and equipment faults.
• Manage client relationships by responding to technical enquiries, explaining solutions clearly and ensuring queries are resolved within agreed service-level timeframes.
• Take ownership of outstanding issues, prioritise urgent technical faults and follow through until resolution.
• Identify operational challenges, take initiative and contribute to improving processes, service delivery and team performance.

Minimum Requirements

• Relevant experience in technical support, IT, networking, telematics, fleet operations, technical management or a similar environment.
• Good computer literacy and the ability to work confidently with digital systems, databases and administrative platforms.
• Strong troubleshooting, analytical and problem-solving abilities.
• Good written and verbal communication skills, with the ability to explain technical information to non-technical clients.
• Strong organisational skills and attention to detail, particularly when managing records, system information and client queries.
• Demonstrated leadership, initiative and the ability to work independently while contributing effectively to a team.

Advantageous Experience

• Hands-on experience with IP and analogue CCTV systems, mobile digital video recorders (MDVR) and vehicle camera solutions.
• Knowledge of IP addressing, DNS, VLANs, APNs and network connectivity troubleshooting.
• Experience with telematics platforms, vehicle tracking systems or fleet administration.
• Familiarity with fuel probes, panic buttons, door sensors and other vehicle monitoring peripherals.
• Experience managing service-level agreements, technical client support and urgent fault resolution.
• Previous experience as an Operations Manager, General Manager, Technical Manager, Technical Support Manager or in a comparable leadership role.

Skills and Competencies

• Strong leadership and decision-making abilities.
• A proactive, hands-on approach with a focus on getting things done.
• Excellent client service and relationship management skills.
• Ability to manage competing priorities and meet deadlines.
• Strong attention to detail and commitment to data accuracy.
• Adaptability and willingness to learn new technologies and systems.
• A professional, solutions-driven approach to technical and operational challenges.