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Epson enables people worldwide to make, share and capture creativity and bring it to life. Epson technologies open the door to limitless opportunities in visual communications, robotics, sensing, and business and commercial digital imaging. As a global innovator Epson applies its cutting-edge technologies in markets including sports, fashion, augmented reali...
About the job
Based in Johannesburg
At Epson, we believe in openness, team spirit and respect. We focus on what’s important. We are a business that looks after our people and are proud of our ambition, and our successes.
We take our environment and sustainability seriously, and we’re committed to helping everyone who works here be the best they can be. Our brand is global; however, we’ve managed to create a unique family culture that feels local and gives you the support you need to find your own way.
The Technical Sales Specialist is responsible for providing high-level technical sales expertise to the local sales teams, customers and channel partners. Understands the customer requirements to align and put them in scope with Epson’s product portfolio to provide solutions meeting and exceeding customer needs. Feeding back the market needs/trends to the business for future product development cycle.
Key Responsibilities
Engage and build relationships with customers, channel partners and their technical representatives early in the sales cycle and throughout the sales process to understand their business needs and solution objectives.
Develop an understanding of customer requirements and formulate a product/system proposal based on the company’s sales strategy and product potential. Delivering more value to the customers at better margins through optimally defined solutions
Manage the technical discussion / negotiation process with the customer and any linked external service provider.
Work with Central BU to execute strategy and feedback market information for future product planning,
RFI/RFP/Tender contribution/input
Manage customization and integration projects as required
Manage Beta tests prior to launch with selected customers and resellers
Provide 2nd line troubleshooting to customers and channel partners.
Provide an in-depth understanding of new products, software and drivers for the purpose of supporting customers
Provide Technical Support expertise and demonstrate equipment at sales exhibitions and events.
Support local sales team, customers and channel partners with product information and updates in line with launch and product life cycle
Manage the demo inventory for demo/seeding; support demos and exhibitions.
Knowledge, Skills and Experience
Technical product/ market experience gained in a similar industry
Numerate, analytical and logical approach to problem solving
Use of innovative approach to optimize reports and analysis
Understanding of Project Management processes
Fluent in written and spoken English
Excellent ability to communicate on technical and commercial level (verbal+written)
Ability to work in a matrix structure
Technical Skills
Computer literate with knowledge of MS-Windows, Networking, MS-Office 3rd Party driver/software
Good knowledge of Operating Systems (including mobile)
Software & Hardware testing
Troubleshooting & Diagnostics
Exhibition/Event setup & support
Colour management knowledge
Colour matching knowledge incl. Profiling
Understanding of finishing requirements
Knowledge of RIP software
In return, we offer a competitive salary and a wide range of excellent benefits, including a working environment where quality, teamwork, and respect come first.
You’ll discover a genuine opportunity to go above and beyond, to do something new, to be switched on to the incredible impact you can make in our world - and yours.
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