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  • Posted: Apr 30, 2024
    Deadline: Not specified
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    RSAWEB is a well established proudly South African ISP specialising in Cloud, internet access, hosting and enterprise class data centre solutions. Founded in 2001, RSAWEB has grown rapidly, and now caters to a range of customers, from home users to Corporates. We have also developed an extensive Cloud network throughout South Africa.
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    Technical Service Desk Agent - Sea Point, Cape Town

    Job Duties:

    • Responding to queries via phone, email or live chat
    • Taking ownership of customer issues and following standard service desk procedures
    • Troubleshooting and diagnosing issues with the following services: FTTH, WiFi, Broadband, LTE, Domains, Hosting Services, and ADSL.
    • Providing efficient and effective support to achieve a high rate of first-time resolution.
    • Following up with customers to ensure full resolution of the problem.
    • Ensure internal and external ticket communication is carried out in a professional and timely manner
    • Escalation of relevant incidents beyond 1st line support.
    • Adhere to shift roster and standby requirements.
    • And any other reasonable task.

    Requirements

    • Completed grade 12
    • An IT/Telecommunication qualification
    • 5 years' experience providing Technical Support in a Service Desk Environment
    • 5 years' experience troubleshooting FTTH, FTTB, LTE, Broadband, WiFi, Domains, Hosting and ADSL.
    • At least 2-years experience within an ISP/Telecoms environment.
    • Experience using remote desktop support applications
    • Strong understanding of ISP/Telecoms networks
    • Comfortable with shift work and standby

    Method of Application

    Interested and qualified? Go to RSAWEB on rampgroup.zohorecruit.eu to apply

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