Technical Service Manager (DevOps) at Altron Bytes Systems Integration

Job Description

The Technical Service Manager is responsible for delivering, maintaining, and optimizing infrastructure, database, and middleware capabilities to support and enable the development and operations of modules and solutions. This role is also responsible for reviewing solution designs, understanding their impact on application/infrastructure, ensuring the availability of supporting components and enabling infrastructure from internal or external service providers. This role is also responsible for monitoring, maintaining, and supporting the operational capacity, availability, and performance of solutions against SLAs.

In addition, the candidate in this role is responsible for providing technical expertise to team members and other technical/business areas.

Key Responsibilities will include:

• Ensuring availability, sustainability and accessibility of application systems/services
• Managing and ensuring SLAs and KPIs of services are maintained.
• Ensuring necessary operational controls and governance are in place and policies to ensure alignment
• Ensuring Operational requirements included in the development phase and overseeing the service transition process of services into the production environment.
• Ensuring non-functional requirements are implemented with all features and user stories
• Monitor and maintain infrastructure performance, capacity and availability, providing 2nd and 3rd level of support for the resolution of application and infrastructure-related incidents and problems
• Managing and remediating on security threats and vulnerabilities, and applying all required security controls in accordance with policy
• Ensuring effective monitoring of services and applications
• Identification and mitigation of risks for services in production
• Executing and managing operational projects to ensure delivery as per agreed timelines and scope
• Coordinating and executing of releases into production environments
• Acting as technical authority, providing input and guidance into technical solutions and implementations

Core competencies, knowledge and experience:

• Agile methodologies and techniques used in development of software
• Experience in grooming and estimation of user and technical stories
• Strong knowledge of Incident and problem management processes
• Experience in effective troubleshooting techniques
• Experience in managing and deploying .NET applications
• Continuous integration and continuous delivery methodologies and techniques
• DevOps culture, processes, and tools
• Cloud-native architectures, including public cloud PaaS / IaaS, micro-services architectures, APIs
• Strong problem-solving skills and ability to adapt to new methods and processes
• Strong relationship building, persuasion, and collaboration skills that drives internal-and cross-team constructive feedback and support
• Strong communications skills and time-management skills, with the ability manage multiple tasks, and work well under pressure
• Understanding of both the Telecommunications and Fintech services markets and technology trends
• Experience in monitoring technologies and APM tools
• Experience in managing and maintaining HA solutions, and managing DRP environments
• Experience and knowledge of Financial and Payment solutions preferred
• Ability to lead and mentor team members

The ideal candidate for this role will have:

• Min 5 years’ experience in a Team lead role
• Min 5 years’ relevant experience in designing, developing, deploying and / or administering infrastructure solutions
• Experience of current and emerging virtualization, infrastructure, and cloud and containers technologies and architectures, such as Windows, Linux, AWS, Azure, Openstack, Docker etc.
• Min 5 years’ experience in configuration management and automation tools such as Puppet, Chef, Ansible, Salt etc.
• Min 5 years’ experience working with programming and scripting languages, such as Ruby and Python or PHP
• Min 5 years’ experience in software development
• Knowledge and experience of Web services, SOAP and RESTful interfaces, and XML
• Experience working closely with agile methodologies, such as Scrum, XP, and with teams leveraging DevOps and Continuous Delivery / Integration
• Strong understanding and working knowledge of IT management best practice frameworks, such as ITIL and COBIT
• Strong knowledge of automation frameworks and tools
• Strong knowledge and experience on AWS (Certification preferred)
• Domain knowledge of Financial and Insurance solutions preferred
• Min 5 years’ experience in database technologies - RDBMS, e.g. MSSQL, PostGreSQL, Oracle, MySQL, etc
• Min 5 years’ experience and knowledge of IP networks and related solutions
• Excellent problem solving ability in complex environments
• Strong knowledge and experience on AWS (Certification preferred)

Education

• Bachelor's Degree: Information Technology (Required)