Technical Service Manager at PricewaterhouseCoopers (PwC)

Job Description

We have an opportunity available for a Technical Service Manager who will be responsible for delivering, maintaining and optimising infrastructure, database and middleware capabilities to support and enable the development and operations of modules and solutions. 

You will also be responsible for reviewing solution designs, understanding their impact on application and infrastructure and ensuring the availability of supporting components and enabling infrastructure from internal or external service providers. In addition, you will be responsible for monitoring, maintaining and supporting the operational capability, availability, and performance of solutions against SLA's.

Insights to Responsibilities:

• Ensuring availability, sustainability and accessibility of application systems/services
• Managing and ensuring SLAs and KPIs of services are maintained.
• Ensuring necessary operational controls and governance are in place and policies to ensure alignment
• Ensuring Operational requirements included in the development phase and overseeing the service transition process of services into the production environment.
• Ensuring non-functional requirements are implemented with all features and user stories
• Monitor and maintain infrastructure performance, capacity and availability, providing 2nd and 3rd level of support for the resolution of application and infrastructure-related incidents and problems
• Managing and remediating on security threats and vulnerabilities, and applying all required security controls in accordance with policy
• Ensuring effective monitoring of services and applications
• Identification and mitigation of risks for services in production
• Executing and managing operational projects to ensure delivery as per agreed timelines and scope
• Coordinating and executing of releases into production environments
• Acting as technical authority, providing input and guidance into technical solutions and implementations

Requirements to be met:

• 8 years relevant experience in designing, deploying and / or administering infrastructure solutions, or software development, where 5 of those years were in a team leader / management role. 
• Extensive working experience in the following configuration management and automation tools such as: Puppet, Chef, Ansible, Salt, etc.
• Extensive working experience in programming and scripting languages (Ruby, Python, PHP.
• Working experience in virtualisation, infrastructure, cloud, and containers technologies and architectures (Windows, Linux, AWS, Azure, Openstack, Docker, etc)
• Extensive working experience 
• Knowledge and experience of Web services, SOAP and RESTful interfaces, and XML
• Experience working closely with agile methodologies, such as Scrum, XP, and with teams leveraging DevOps and Continuous Delivery / Integration
• Strong understanding and working knowledge of IT management best practice frameworks, such as ITIL and COBIT
• Strong knowledge of automation frameworks and tools
• Strong knowledge and experience on AWS (Certification preferred)
• Domain knowledge of Financial and Insurance solutions preferred
• Extensive working experience in database technologies - RDBMS, e.g. MSSQL, PostGreSQL, Oracle, MySQL, etc
• Extensive working experience and knowledge of IP networks and related solutions
• Excellent problem solving ability in complex environments