Technical Service Specialist - Southern Africa at Novonesis

In this role, your key responsibilities are :

• Offer technical support, in conjunction with relevant technical support teams, related to product performance, at key accounts and channel partners.
• Work with regional Account Managers to grow existing business, and nurture new opportunities, and actively participate in the sales process.
• Supervise customer and distributor poultry trials, visit research facilities, and deliver detailed analyses of trial results.
• Maintain high-level relationships with key customers and influencers, especially nutritionists and vets.
• Investigate customer complaints and resolve industry issues on-site, including product applications and marketing efforts.
• Engage in professional trade associations and committees related to the poultry industry.
• Develop a deep understanding of the competitive landscape for gastrointestinal health products and services and equip distributors through value messaging against competitors.
• Work with Account managers to create annual account plans for key customers and channel partners for their long-term growth and ensure direction is in alignment with global marketing plans.
• Be able to represent Novonesis® on industry forums and be the voice of our solutions in trade shows and conferences, when needed.

Potentially relevant experience:

• Masters’ or PhD in Animal Health and Nutrition, or related field.
• Understanding and experience in feed formulations involving probiotics and enzymes will be an advantage.
• Have 8-10 years’ experience in Animal health and nutrition, with a solid understanding of application and product formulations.
• Strong drive, responsible, goal-oriented, well organized, and self-motivated, being able to develop regions independently.
• Willingness to travel ~50% of the time primarily in the assigned region when required.

Other Information

• The role reports to the commercial lead for Animal Health and Nutrition Africa.
• The role will be based in our Johannesburg office, we operate in a hybrid model and mandate to be in the office at least 3 days a week, when not traveling.
• This is an individual contributor role.