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Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month. To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe...
Purpose Statement
To provide technical / desktop support to users at Campus, Regional Office and roaming users of Capitec Bank.
To ensure that faulty equipment is repaired by suppliers according to service level agreements.
Experience
Minimum:
3+ yrs in a technical environment or operations environment
‘Hands on” experience fixing technical equipment
Ideal:
3 years’ experience in providing on-site and telephonic technical support
Client facing experience
Qualifications
Minimum:
Grade 12 National Certificate / Vocational
A relevant qualification in A+ and N+
Ideal:
A qualification in MCITP, MCSA or MCSE
Knowledge
Minimum:
Knowledge related to Microsoft hardware and software technology
Basic knowledge of diagnostic principles and troubleshooting
Client relationship management practices and principles
Ideal:
IT operational environment
Banking environment
Vendor relationships and management
Skills
Communications Skills
Interpersonal & Relationship management Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Analytical Skills
Negotiation skills
Competencies
Deciding and Initiating Action
Working with People
Persuading and Influencing
Delivering Results and Meeting Customer Expectations
Adapting and Responding to Change
Conditions of Employment
Clear criminal and credit record
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