Vacancies at Barloworld Equipment

Key Outputs

• Ensure relevant daily warehouse KPI’s are exceeded
• Comply to specifications of order type by customer within time and quality standards
• Ensure warehouse procedures are carried out safely within the framework of compliance to SOP's.
• Ensure duties are carried out to ensure achievement of warehouse performance standards. (i.e. Maintain parts stock, reduce stock loses/damages)
• Ensure accuracy of stock counts, picking, binning
• Effective investigation and resolution of all stock discrepancies and implement control measures.
• Maintain good housekeeping standards

Qualification, Experience and Competencies

• Grade 12
• Microsoft Excel will be an advantage
• 1-2 years warehouse and supply chain experience
• SAP&EWM Experience will be an advantage
• Investigative Orientation
• Problem solving
• Customer service orientation
• Good communication skills
• Be able to work independently
• Ability to follow instructions 100%
• Valid Driver’s License

Competencies

• Teamwork
• Attention to details
• Numeric accuracy
• Computer literacy
• Relevant Troubleshooting capability
• Analytical thinking
• Basic knowledge of parts

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Key Outputs

• Assist the mechanic(s) in performing moderate to complex maintenance and repair work on machines and / or components
• Know which tools are used for which jobs and ensure the mechanic / technician has them within reach
• Physically lift, keep in place and / or move up to 20kg or use appropriate lifting and slinging equipment for objects larger in size
• Clean and maintain facilities and equipment
• Assist artisan to obtain and check parts for particular jobs
• Maintain a safe and orderly workplace

Qualification, Experience and Competencies

• Grade12
• Relevant previous work experience advantageous
• Ability to obtain certification as forklift operator within 90 days of appointment
• Ability to obtain certification as overhead / jib crane operator within 90 days of appointment
• Ability to follow instructions under supervision
• Drivers licence – Code B will be an added advantage

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Key Outputs

• Carry out auto-electrical repairs and maintenance on Earthmoving Equipment in workshops or on customer sites
• Remove and install auto electrical components
• Ensure safe work practice
• Quickly and efficiently deal with all customer auto electrical breakdowns
• Maintain professional image when representing BWE on customer site
• Compile accurate customer service reports
• Compile accurate parts list needed for machine repairs
• Effective self-management and performance ownership
• Comply with Contamination control requirements
• Control own admin (labour booking, service reports, part returns, expenses etc.)
• Maintain field service vehicle and equipment

Qualification, Experience and Competencies

• Grade 12, Qualified in relevant trade (Auto - Electrician)
• Minimum 5 years’ post-qualification experience on electric and electronic systems on Caterpillar machines
• Sound knowledge of safety rules & mining operations
• Good troubleshooting and problem-solving skills in electrical and electronic systems
• Machine specific technical knowledge and skills
• Good understanding of Caterpillar electrical and electronic system
• Applicable attachments product operation knowledge
• Knowledge and/or exposure to ISO quality systems.
• Good technical report writing skills
• Good computer literacy (SIS, STW & ET, Microsoft Office) knowledge.
• Valid Driver’s licence
• Sound interpersonal and communication skills
• Machine specific technical knowledge and skills
• Sound interpersonal and communication skills
• Numerical reasoning

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Key Outputs

• Meet month-to-month sales target in New, Used and Rental
• Sustain and grow machine sales and rental hours within allocated territories/ customer base
• Effective territory management.
• Accurately and efficiently deal with sales administrative tasks
• Effective self-management and performance ownership
• Manage all aspects of sales process

Qualification, Experience and Competencies

• B.Tech Sales/Marketing Diploma, Red Seal or equivalent
• Grade 12
• Develop good customer relationships
• Proficiency (spoken and written) in English, prerequisite and have a sound knowledge of the
• culture and business practices
• Business development skills and knowledge
• Sound business strong communication and presentation skills
• Process compliance orientation
• Knowledge of CAT product line including accessories and work tools
• Sound knowledge of CAT equipment and industry
• Knowledge of Salesforce;
• Knowledge of MS office
• Facilitation skills
• Relations development skills

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Key Outputs

• Monitor machine health through EM solutions
• Ensure that undercarriage component forecasting management is in place and carried out timeously
• Conduct machine inspections on earthmoving equipment as required
• Ensure that operational abuse is kept to a minimum and that machines are operated to their full capabilities
• Perform Machine Inspections and Undercarriage Management
• GET wear analysis Blade/Bucket and compile reports
• Machine operator and application evaluation
• Site severity analysis
• Inspection conversion to quote and quote conversion to order.
• Undercarriage Management / Wear trend analysis
• Machine downloads and Reports on downloaded events
• Manage the undercarriage replacements on the Caterpillar Horizon program
• Inspection conversion to quote and quote conversion to order.

Qualification, Experience and Competencies

• Qualified diesel/earthmoving equipment mechanic (or equivalent qualification)
• Three years Caterpillar experience as a mechanic
• Computer literate (MS Office, CAT Software)
• Sound business communication skills
• Sound technical knowledge of product brands
• Must have strong interpersonal and negotiation skills
• Strong problem-solving abilities and abilities to make decisions

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Key Outputs

• Ensure improved product health for all products in area of responsibility.
• Provide support for new product introduction.
• Present product issues to management.
• Assist artisans and TA’s with complex troubleshooting on machines and components.
• Do failure analysis on failed components and parts.
• Compile comprehensive condition and failure reports.
• Compile informative product issue reports and address to Service Engineering and management.
• Ensure latest product updates are shared, issued and executed.
• Provide expert technical support for Warranty resolution and 1 hour training sessions.
• Ensure effective self-management and performance ownership.
• Ensure resolution of product issues according to Service Letter guidelines.
• Negotiate with Caterpillar on Warranty issues.
• Interact with SEENG and Caterpillar on product issues.
• Monitor product health
• Carry out field follow projects
• Remotely and physically troubleshoot complex failures on machines

Qualification, Experience and Competencies

• Grade 12 / N3
• Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic)
• Must have completed Caterpillar Advance certification.
• Minimum of 12 years post-apprentice/learner ship experience of which 5 years should be field service] (external candidates)
• Minimum of 3 years’ experience as a Technical Analyst.
• Exceptional knowledge of product operating systems, testing and adjusting, and troubles shooting.
• Exceptional trouble shooting, problem solving and failure analysis skills.
• Be able to compile accurate and professional reports (Failure and conditional)
• Understand impact of site severity conditions and how it impacts machine health.
• Demonstrated practical and theoretical knowledge transfer skills.
• Sound interpersonal relationship skills.
• Computer Literate (MS Office & Caterpillar systems)
• Familiar with the use of Service Technician Workbench
• Familiar with Caterpillar Websites (e.g. SIMSI, PIS, DSN, etc.)
• Business communication and presentation skills.
• Planning and prioritizing of tasks.
• Understand the BWE Quality system.

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Key Outputs

• Check sales orders for new machine deals (CAT & SEM)
• Check machine master data on SAP
• Registrations of machines
• Create PRs and Migo
• Month end spreadsheet of all invoiced machine deals
• Clearing documents to Logistics for exports to Swaziland
• Assist with audit requests
• Assist and update PCB Handover Board for Sales admin
• When necessary, assist with Proforma invoices

Qualification, Experience and Competencies

• Grade12
• System Knowledge (SAP, Outlook, Excel, Word, Teams)
• 3 Years Credit and Debtors Experience
• Attention to detail
• Able to adapt to pressure (month end)

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Purpose:

• The purpose of this position is to monitor, manage and optimise machine health, performance and undercarriage lifecycle across the customer fleet, ensuring inspections, diagnostics, and technical interventions are completed accurately and timeously. The role will be based in East London and will be responsible for supporting customers in the East London, Umtata and Gqeberha regions.

Key Outputs

• Monitor machine health through EM solutions
• Ensure that undercarriage component forecasting management is in place and carried out timeously
• Conduct machine inspections on earthmoving equipment as required
• Ensure that operational abuse is kept to a minimum and that machines are operated to their full capabilities
• GET wear analysis Blade/Bucket and compile reports
• Machine operator and application evaluation
• Site severity analysis
• Inspection conversion to quote and quote conversion to order.
• Machine downloads and Reports on downloaded events
• Manage the undercarriage replacements on the Caterpillar Horizon program

Qualification, Experience and Competencies

• Grade 12
• Qualified diesel/earthmoving equipment mechanic (or equivalent qualification)
• Three years Caterpillar experience as a mechanic
• Computer literate (MS Office, CAT Software)
• Sound business communication skills
• Sound technical knowledge of product brands
• Must have strong interpersonal and negotiation skills
• Strong problem-solving abilities and abilities to make decision - Team player – must be able to work collaboratively, accept guidance, and contribute effectively within the team (including BWE, CAT, customers, and suppliers)

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Key Outputs

• Grow market share and recognize new sales and aftersales opportunities
• Manager and lead the team of PSSR’s to achieve set target and objectives.
• Build, establish and maintain strong, long-term customer relationships and ensure customer solutions.
• Own the customer experience and drive net loyalty score.
• Leads solution development and innovative efforts and ideas as identified and developed in conjunction with the Customer service team (CST) and regional BWE operations to meet customer needs.
• Handles complaints and problems in a timely and effective manner.
• Meets account performance objectives and customer expectations.
• Growth of new and potentially significant customers.
• Achieves After Sales performance metrics
• Relevant reporting.
• After Sales funnel management
• Identify and visit potential customers to achieve incremental parts sales
• Identify and implement marketing strategy
• Implement actions reflected in an annual marketing plan
• Gain intimate knowledge of the customer’s business, understand their requirements and act as a key partner to achieving set business performance targets.
• Use experience and available resources to accelerate and influence the delivery of interim containment and permanent corrective actions to mitigate the impact of product issues.
• Co-ordinate and manage subject matter expert and OEM representative’s deliverables in contribution to site health.
• Implement and run to completion continuous improvement programs to improve the performance and productivity of the equipment on site.
• Analyses the site performance on a continuous basis and proactively address emerging issues before they have an impact on the customer business (both CAT/Barloworld and 3rd party suppliers on the equipment)
• Tracking and reporting of site performance trends and key performance metrics
• Be the trusted partner through establishing and maintaining effective relationships with internal and external customers.
• Co-develop, implement and manage product support and equipment management processes at site with the customer, CAT and site management.
• Conduct Cat Care and customer events, training, and customer visits
• Provide Parts Product expertise to assist PSSRs, ISRs, Parts Counter, Machine Sales, Rental, Used Equipment, and Power Systems with their sales efforts
• Develop equipment performance baseline and trends and work with relevant stakeholders to understand variation and downtime drivers.
• Create a coverage and sales strategy for assigning customer accounts to sales channels, optimise coverage and set staffing levels
• Influence the CAT brand perception on sites and create a positive customer experience.
• Budgeting and managing of parts and after sales income and expenses
• Qualification, Experience and Competencies

Minimum Required Qualification

• Relevant Tertiary Qualification or Equivalent
• B. Engineering Degree (Mechanical or Electrical) an advantage
• Qualified Earthmoving Equipment Mechanic or relevant Technical Red seal
• Caterpillar certified earth-moving technician an advantage
• BWE Leadership Development Course (MMDP) an advantage

Minimum Required Experience

• 5 to 7 years’ related business experience in parts/service environment
• PSSR Advanced Certification Completion (if internal)
• High competence in Microsoft Office
• SAP and CRM experience
• Proven Product Knowledge
• Sound Business Acumen

Minimum Required Competencies

• Sales Competencies (according to Global S Competency Assessment)
• Influencing and Negotiation
• Problem solving
• Analysis
• Innovation / Creativity
• Assertiveness (Includes Willingness to challenge and confront)
• Decisiveness / Action Orientation
• Investigative Orientation (Probing/Information seeking)
• Commercial orientation / Applied Business Numeracy
• Practical Execution Management (Planning and Organising)
• Networking / liaison
• Customer Service Orientation / Customer Responsiveness
• Organisational awareness
• Mechanical ability

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Key Outputs

• Perform related administrative tasks to end-to-end processes including record keeping, filing, data capturing in ERP system (e.g. SAP/CRM) and report writing.
• Open work orders and order parts. Close work order on job completion.
• Invoice external customers and process invoices to debtors.
• Create and accept quotes.
• Check credit limits and equipment history.
• Effectively manage work in progress
• Capture, process and analyse job costing elements (Labour,travel,expenses, bought outs, SIMS,hours)
• Accurately capture relevant data from external and internal customers
• Generate purchase orders for internal and external suppliers
• Accurately capture labour hours worked by the service employees
• Follow up with external and internal customers and suppliers to ensure complete information and data capture
• Resolve internal and external customer as well as supplier queries
• Accurately control relative end-to-end processes
• Maintain relevant administrative environment
• Accurately invoice customers for work completed

Qualification, Experience and Competencies

• Grade 12
• Two years relevant administration experience
• An understanding of relevant CS processes
• Perform related administrative tasks to end-to-end processes including record keeping, filing, data capturing in ERP system (e.g. SAP/CRM) and report writing.
• Open work orders and order parts. Close work order on job completion.
• Invoice external customers and process invoices to debtors.
• Effective communication
• Effective self-management and performance ownership
• Create and accept quotes.
• Check credit limits and equipment history.
• Effectively manage work in progress
• Capture, process and analyse job costing elements (Labour, travel, expenses, bought outs , SIMS, hours)
• Accurately capture relevant data from external and internal customers
• Generate purchase orders for internal and external suppliers
• Accurately capture labour hours worked by the service employees
• Follow up with external and internal customers and suppliers to ensure complete information and data capture
• Resolve internal and external customer as well as supplier queries
• Accurately control relative end-to-end processes
• Maintain relevant administrative environment
• Accurately invoice customers for work completed.