Technical Underwriting Consultant X 4 at Old Mutual South Africa

Detailed Description
Responsible for risk evaluation and selection/rejection of new and renewal business to ensure profitability.

• Perform risk evaluation on new and renewal business using rating guidelines, industry and occupational classifications, manual rating, experience information (e.g. premium, claims, reserves, and rate history and average exposure) for all assigned accounts.
• Determine required premium level based on experience and manual rates, plan design, services, and competitive information in accordance with organisational guidelines.
• Monitor profitability as measured by loss ratio improvement.
• Complete semi-annual and ad hoc profitability analysis for all assigned cases. Analysis to include but not limited to action plans for moving accounts to profitability and complete assessment of claim trends and services.
• Determine renewal terms including required premium level and policy plan change recommendations and deliver complete renewal package according to organisational department guidelines.
• Accountable for the accuracy and completeness of renewal data for assigned cases.
• Negotiate all subsequent appeals regarding premium levels and policy plan provisions and involve relevant stakeholders in decision making and negotiating as necessary.
• Participate in interdepartmental discussions on renewal business issues and make recommendations regarding policy
• Approve above mandate referrals by combining research outcomes, past experience, intuition and commercial / business acumen to fully understand the risk and the impact of the referral.
   

Continuous improvement to ensure effective service

• Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
• Ensure adherence to organisational policies, practices and procedures.
• Identify solutions to enhance cost effectiveness and increase operational efficiency
   
• Service delivery to ensure customer satisfaction
• Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Cost control and governance adherence

• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
• Comply with corporate governance policies, procedures and standards.
• Operate within agreed mandates.
   

Quality people practices

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Ensure achievement of own performance objectives.
• Actively share information with other team members regarding successes, issues, trends and ideas.
• Actively participate in own professional development and career path.
• Actively promote a culture of learning and high performance culture amongst team members.

Job Requirements

• Diploma and/or equivalent NQF Level 6 qualification in general insurance.
• 3 – 5 years’ experience in underwriting or sales.
   

Additional Details

• Customer : Putting the customer at the heart of business decisions and driving to improve value for customers.
• Collaboration : Creates trust, respect and builds meaningful relationships. Able to handle a wide range of relational challenges to ensure collaboration across boundaries.
• Leading with Influence : Influences and rallies people behind common goals; actively supports growth and inspires others to exceed expectations. Communicates clear strategies and objectives for own function.
• Innovation : Generates creative/out of the box solutions. Challenges the status quo and/or demonstrates ability to relate to challenges from a range of diverse but relevant perspectives. Willing to take calculated risks when introducing novel ideas.
• Personal Mastery : Learns and actively works to build self-awareness; develop through experience and feedback from others. Copes effectively with stress and has the resilience to take on stretching and challenging assignments. Adjusts effectively to work within new work structures; processes; requirements and cultures.