Technician (GP) (12855) at The South African Broadcasting Corporation (SABC)

KEY ACCOUNTABILITIES:

BUSINESS OPERATIONAL EFFICIENCY

• Opex motivation submissions to ensure maintenance and systems sustainability
• Minor Capex motivation submissions to ensure new requirements are addressed
• Asset management tracking and transfers. Updated Asset Register maintained as per Company Asset Management policy
• Participate in Capex Project system implementations, commissioning and workflows to deliver on functional requirements and avoid on-air disruptions
• Agreed % of targets met; Agreed % of resources, equipment and facility availability
• Above average rating of SLA
• Products, processes, practices & equipment in line with SABC technical & operational broadcast standards
• Adhere to service delivery standards
• Submission of ad-hoc incidence fault reports with findings and repairs
• Accurate monthly reporting on deliverables (maintenance and tasks)
• Execute their delivery of technical tasks
• The Implementation of preventative and corrective deliverables
• Prevention of re-occurring faults and less than agreed fault target
• Compliance of maintenance with manufacturer specifications & system requirements
• Prevention of on-air technical faults to less than agreed SLA %
• Response time to match urgency for technical assistance in accordance with delivery requirements (in support of the % availability of the on air systems)
• Effective technical support to users in order to reduce downtime
• Correct configuration & testing of digital equipment to ensure less than agreed % of technical on-air faults
• Ensure functional, streamlined and reliable digital systems
• Follow up reported faults
• Technical inputs & specifications to support procurement of correct equipment and software
• Daily/ Monthly proactive system health checks against checklist & replacement of faulty components
• Individual monthly report of maintenance, system integrity and health of digital systems
• Daily/ Monthly backup of all system data in line with Broadcast Continuity
• Provide input to update technical documentation
• Understand workflow drawing and technical drawing
• Daily shift and monthly reporting of faults, tasks, risks, red flag escalations and status progress of deliverables
• Assist (when required) with rigging of facilities, ensuring the functionality and subsequently   dismantling of the complete infrastructure without existing facility disruptions (For OB facilities safe return to the SABC base).
• Support (when required) all Outside Broadcast infrastructure in order to operate and adhere to technical, operational and safety specifications, functional facilities for successful recording, production and broadcast.

GOVERNANCE RISK AND COMPLIANCE

• Report and escalate risk findings
• Ensure adherence to OHS and compliance with SABC Company Policies & Procedures
• Maintain discipline in accordance with company policies & procedures
• Compliance with OEM software licenses
• SOP application to ensure broadcast sustainability and business continuity
• Assist in the execution of a working Disaster Recovery Plan.
• 95% of assets verified annually
• Assist with annual asset verification exercise (manual or scan).

STAKEHOLDER MANAGEMENT

• Customers served in technical proficient, friendly and helpful manner
• Maintain compliance of services rendered with customer request
• Provide basic technical assistance & guidance to customers/users
• Attended resolutions to customer requests/ complaints
• Internal client engagement regarding technical compliance
• Participation in OEM engagements to understand current and future based needs.

LEADERSHIP AND PEOPLE MANAGEMENT (SELF MANAGEMENT)

• Compliance with performance management policies and procedures
• Performance agreements with manager annually
• Formal reviews conducted with manager and documented as per deadlines (Quarterly).