Thermal Management Technical Support and Training Engineer at Vertiv

Who are we?

At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.

We are currently seeking a Thermal Management Technical Support and Training Engineer to join our dynamic team in Johannesburg, Africa!

What kind of work will you be doing?

Technical Support:

• Provide 1st Level (L1) support to the Vertiv ISP’s.
• Provide support to CE’s (Customer Engineers) during OJE (On the Job Experience) completion.
• Provide internal support to Sales on Products together with Application Engineering.
• Support After sales with Product and Parts identification on systems.
• Provide technical evaluation of warranty claims.

Training:

• Provide training to the ISP’s as per the ISP agreement and Academy requirements.
• Provide refresher training to ISP’s.
• Provide 1st Responder training to end Customers and SP’s (Service Providers)
• Provide updated Training Calendars and Distribute to the ISP’s.
• Co-ordinate the training with the Academy.

CEC (Customer Experience Centre):

• Ensure that the CEC is equipped with the correct systems and equipment to provide training.
• Ensure the CEC remains compliant with all Safety requirements.

General:

• General support to the Service, Sales and Application Engineering organizations.
• Support with ad-hoc requirements.
• Adhere to all safety requirements.
• Adhere to all Vertiv policies and procedures.

What will make you successful? 

• N6 Electrical and/or Mechanical certificate or Proof of sufficient experience in the field; Basic knowledge of electronics - essential;
• Good knowledge of Windows and MS Office - essential;
• University or Technical College degree in Electrical, Electronic or Mechanical engineering - desirable;

Essential experience:

• 3-5 years’ experience in a Precision Thermal Management environment.
• Good interpersonal & Presentation skills for training. 
• Ability to handle a variety of tasks at once. 
• Applies knowledge/ skills to a range of standard and non-standard activities.
• Interprets client needs and work to meet those needs, promotes an environment for creating business opportunities.
• Fluent in and able to articulate him/herself in the English language for training and support purposes.
• Diligent.
• Good knowledge of Windows and MS Office.

Desirable experience: 

• Experience in electronic and electrical design; Software development experience; Networking (Ethernet) experience.
• English language - excellent verbal and written communications skills.
• Competencies: Ethics and Values, Integrity and Trust, Good problem-solving skills, Self-starter with good work habit, organization, and positive attitude, Team-oriented, proactive, and open for sharing best practices and knowledge, Excellent communication skills at all levels in the organization and externally.