Ensure the comprehensive training and development of Evolution Finance Credit Champions, customer service representatives, and debt collection/recovery agents through both in-person and virtual training sessions.
This includes designing and delivering engaging and effective training programs that enhance the skills and knowledge of trainees, enabling them to perform their roles proficiently and contribute to the company's success.
Collaborate closely with Evolution Finance Management, Sales Managers, and Merchants to ensure that the training programs are aligned with the company's business objectives and operational needs.
This involves continuously assessing and improving training content to meet evolving industry standards and business requirements, thereby supporting the overall strategic goals of the organization.
Requirements
Senior Certificate, a tertiary qualification would be advantageous
ETDP Certificate or Diploma is essential Certification in L&D practices is advantageous
Minimum 3 years experience as a trainer in the microlending, sales, customer service, debt collection or financial services industry.
Minimum 3 years experience and proficiency working with e-learning authoring tools.
Minimum 3 years experience and proficiency working with training assessment and evaluation processes.
Minimum 3 years experience and proficiency working with Learning Management Systems and Platforms.
Knowledge of relevant Financial Services laws and regulations is advantageousAbility to travel frequently and work in various environments. Extended hours may be required, including evenings and weekends.
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