Training Officer - Hospitality at Bidvest Prestige

ROLE PURPOSE

• The main purpose of this role is to assess, transfer and development of technical skills in operations to ensure sustainable high quality of workmanship and skills.

MAIN OUTPUTS

• Manage the operational training and development of personnel – on complex
• Assess employees' needs for training
• Align training with the organization's goals and operations
• Create and manage training budgets
• Develop and implement training programs
• Review and select training materials from a variety of vendors
• Update training programs and material to ensure that they are relevant and unit specific
• Facilitate training methods and skills to instructors and supervisor
• Evaluate the effectiveness of training programs and instructors
• Facilitate the Regional and National Transformation forum
• Manage direct expenses and overheads, and all factors affecting the profitable performance of the complex
• Manage the submission of WSP ATR report
• Assist with daily audits and general operations throughout the complex to identify training needs to staff
• Mentoring and assisting learnership students
• Handling complaints through correct channels
• Must be willing to work shifts
• Roll specification is not limited to training but also to general operation when needed

QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:

• Formal Qualification) in HR Management
• Facilitator/Assessor Certificate
• Matric (Senior Certificate)
• Valid SA Drivers’ License
• 5 years Knowledge and experience in the Cleaning/Hygiene industry Hotel and Casinos
• Basic knowledge of HR related issues and procedures
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), Must have have worked on Opera PMS
• Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Capacity Building
• Coaching
• Customer Focus & Quality Management
• Negotiation Skills
• Analytical Skills & Process Improvement
• Financial Planning and Strategy
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning, Strategic Thinking & Strategic Planning
• Excellent Oral Communication