Warehouse Manager at Rise Recruiting Agency

• Our client, a leading organisation in the telecommunications industry, is seeking an experienced Warehouse Manager to oversee the full strategic and operational function of their national warehouse operations.

Job Description
Key Responsibilities

• Oversee end-to-end warehouse activities: receiving, picking, packing, distribution, inventory control, and LAB functions.
• Implement and monitor strong controls, procedures, and security measures to safeguard warehouse assets and operations.
• Maintain optimal inventory levels through physical counts, cycle counts, and reconciliations with inventory systems.
• Ensure accurate and timely recording of all inventory transactions and stock movements.
• Manage warehouse facilities and equipment, including layout planning, inspections, maintenance, and repairs.
• Address and resolve customer service queries, delivery issues, and stock-related escalations.
• Contribute to financial performance by managing the warehouse budget, monitoring expenditure, and driving corrective actions.
• Oversee compliance with audit standards, policies, and statutory requirements.
• Lead and develop warehouse staff, ensuring proper performance management, training, and adherence to SOPs.
• Work collaboratively with the Supply Chain Manager to support procurement and ensure availability of critical inventory.
• Manage and align regional warehouse operations with central standards for consistency and efficiency.
• Develop, implement, and maintain SOPs, training manuals, and process compliance frameworks.
• Support cross-functional initiatives and organisational projects as needed.

Key Accountabilities

• Ensuring accuracy and integrity of inventory records and stock movements
• Driving operational efficiency, cost optimisation, and continuous improvement
• Delivering service excellence and maintaining high customer satisfaction
• Ensuring compliance with internal controls, audits, and governance requirements
• Leading and developing warehouse teams and promoting high-performance culture

Job Requirements

Qualifications & Experience

• Grade 12 (Matric) – mandatory
• Degree or Diploma in Logistics, Warehouse Management, Distribution, or related field
• Minimum of 10 years’ experience in a warehouse or logistics environment
• Proven leadership experience managing teams in fast-paced operational environments
• Strong communication skills (written and verbal)
• High proficiency in MS Office (especially advanced Excel), inventory management systems, databases, and carrier portals
• Experience working in a culturally diverse environment

Key Competencies & Skills

• Strong attention to detail and high accuracy
• Deep knowledge of warehouse management principles and best practices
• Proven ability to drive process improvements and operational efficiencies
• Strong leadership, coaching, and people management capability
• Excellent decision-making, analytical, and problem-solving skills
• Effective communication and interpersonal skills
• Ability to operate under pressure in a fast-moving environment
• Hands-on, proactive, and solution-driven approach
• Strong customer service orientation
• Ability to prioritise, multitask, and manage competing operational demands