Warranty Handler at Sandvik

The Role:

• Responsible for managing the warranty claims process for new and/or rebuilt equipment and aftermarket parts related to all business areas within Southern Africa.

Key Responsibilities:

• Analyze warranty claims submitted by customers to determine their validity and compliance with internal warranty policies.
• Maintain accurate electronic records of all warranty claims and their status.
• Compile data and generate reports related to warranty claims, performance, and trends and distribute these reports to the relevant stakeholders to identify areas for improvement and inform decision-making e.g. root cause failure analysis reports
• Recommend corrective actions to improve warranty processes, reduce defects, and enhance customer satisfaction.
• Assess and compile root cause analysis reports of failures that took place in the field
• Effectively manage supplier turnaround times for repairs and or replacements according to warranty terms and conditions
• Effectively manage the opening and closing of warranty claims within prescribed periods
• Provide training and support to all stakeholders on the warranty claim process.
• Coordinate and facilitate feedback sessions by providing accurate and complete reports to all stakeholders.
• Manage fitment of bulletins parts that are covered through the warranty instructions from factory related instances.
• Present to Divisions on outstanding warranties for resolutions

Your profile:

• Grade 12/equivalent qualification.
• Trade certificate of competence (Millwright/Electrical/Fitter & Turner/Earthmoving Equipment Mechanic/Diesel Mechanic, accompanied by apprenticeship contract or apprenticeship portfolio of evidence.
• Diploma in Business Management/Mechanical Engineering advantageous.
• 3 years’ experience in trackless mobile machines.
• Knowledge of Sandvik product line.
• Excellent communication skills
• Advanced computer literacy (MS Excel, MS PowerPoint)
• Technical report writing skills.
• Office administration experience advantageous.
• Experience in Aurora, DI, and Salesforce advantageous
• English proficiency
• Valid driver's license