Workshop Specialist - S4 at Sandvik

The role:

• Provide quality technical support and develop the technical competencies of internal and external customers related to rebuilds on Sandvik trackless mobile machines.

Key Responsibilities:

• Provide technical support to end users, operators, and service personnel.
• Provide relevant feedback to Product Support Managers (PSM) to enable improvements to the equipment or its operation.
• Provide support in compiling accurate data to process warranty claims and the design and engineering machine improvements.
• Review spare parts recommendations with Parts organization.
• Contribute to the review of strategic stock list for the Workshop
• Provide information on accuracy of Machine Life Operating Costs (MLOC) to PSM
• Investigate warranty claims to enhance customer satisfaction and provide feedback to the Warranty Handlers
• Provide on-site technical support to resolve technical issues during rebuild of machines.
• Conduct root cause failure analysis for any component that fails during testing a machine following its rebuild
• Provide input to the customization and improvements of Workshop service job plans
• Monitor the machine rebuild process and provide recommendations aimed process optimisation
• Effectively manage the quotations to ensure that the cost is in-line with the Bill of Material.
• Manage profit margins per rebuild of each machine
• Contribute to the overall optimisation of the Workshop production resources, e.g. labour, space, parts etc. and recommend and/or implement remedial action.

Profile Required:

• Grade 12/equivalent qualification
• Electrical trade certificate of competence accompanied by the apprenticeship portfolio of evidence.
• 5 years’ experience of operational, maintenance and engineering aspects of rebuilds.
• Knowledge and experience on Sandvik trackless mobile machines would be advantageous
• 5 years trackless mining experience
• Physical and medical ability to work in a mining environment
• Excellent communication and interpersonal skills
• English proficiency
• Computer literacy
• Valid driver’s license