X2 Senior IT Support Technicians at Datacentrix

Qualifications and Experience Required:

• Relevant certifications or qualifications in Information Communication Technology
• 2 to 3 years related experience
• Experience with computer systems, LAN, WAN, Wi-Fi configuration & Microsoft/Linux environment
• Computer skills (MS Office suite)
• Experience with major hardware vendors, e.g., HP, DELL, etc.
• Good communications skills
• Good interpersonal skills
• Ability to work within a team

Roles and Responsibilities:
Installation, maintenance and support of all hardware and software

• Capture and maintain all IT assets in the ICT inventory database and dispatch the IT equipment to the user as per written request.
• Install and maintain all desktop hardware.
• Install and maintain desktop software.
• Install and maintain all computer peripherals.
• Liaise with external providers for hardware support.

Computer fault diagnosis

• Identify common problem areas experienced to recommend corrective action.
• Decide whether to send the computer to the manufacturer for repair.
• Report shortfall in parts inventory to line manager.
• Work with vendor support contacts to resolve technical problems with (Desktop computing equipment and software)
• Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative Systems.

Computer Lab/Office demonstrations

• Provide user support for the initial training on equipment and software.
• Assist users in the use of computer software if requested.

ICT liaison

• Document instances of hardware failure, repair, installation, and removal
• Forward faulty computers to the workshop
• Communicate project statuses to the helpdesk.
• Coordinate and liaise with the rest of the ICT Team

User Education: network security/vulnerabilities

• Help users scan media such as flash drives and diskettes for any maliciousware.
• Help users with e-mails that they suspect might contain malicious content and provide the network.
• Making sure end-point security system is up to date.
• Develop how-to documentation and videos to support the SPU community.

Self-Development

• Research technology trends and latest applicable technologies.
• Ensure up-to-date skills development plans.
• Develop, recommend, and implement solutions.

Project participation

• Participate in ICT projects to ensure that successfully execution of the same.
• Assist with project scoping and resource allocations.

Monitoring, evaluation, and reporting

• Relevant operational reports as and when required.
• Research and implement best practices.
• Communicate and consult with relevant stakeholders.