Active Jobs at BCX

Core Description

• Manages and controls the resources required to deliver the contracted services to clients by being fully aware of the status of all services provided to the client, as well as to initiate interaction with the client for scheduled reporting, proactive incident, problem and change alerting/reporting and service status changes.   

Key Deliverables / Primary Functions

• Takes responsibility for investigative work to seek effective business solutions and organises their implementation through improvements in information systems, data management, processes/procedures, organisation and equipment   
• Translating customer requirements into working instructions for Delivery  
• Investigate possible Business growth and foresee/complete the process to increase the revenue  
• Service Level Monitoring  
• Managing customer ICT related contract and SLA renewals  
• Managing incident, process and customer request and coordination with technical team to ensure that quality services are delivered with regard to the agreed SLA  
• Providing detailed performance or incident reports as per an agreed schedule in the SLAs (or on request)  
• Liaises regularly with service providers and users to review and improve performance against SL  
• Responsible for identifying the need for and initiating corrective action 
• Planning, managing and overseeing DWM projects implementation to ensure on time delivery  
• Management of Office ICT Infrastructure at the main BCX Office and Disaster Recovery site  
• Establishes and maintains operational methods, procedures, and facilities in assigned area of responsibility, and reviews them regularly for effectiveness and efficiency
• Building and maintaining customer relations and satisfaction, through frequent visits, communication and timed feedbacks  
• Managing relations with the service providers and the SLA’s that may affect the quality of ICT service we deliver to our customers  
• Analyzing risks and keep the risk register updated  
• Build and maintain flight plans to ensure effective service delivery and growth  
• Assigning the roles and responsibility among the technical team members Oversee and review all staff activities and guide them in managing time and deliverables   
• Producing and sharing with the technical team the service improvement plans, including planning for the staff trainings as per the prevailing business needs 
• Provide coaching and guidance and ensure that the necessary training takes place.   
• Successfully implement performance management and career development strategies and processes in alignment with BCX policy and guidelines  
• Conduct performance reviews at least bi-annually and in alignment with BCX’s policies and procedures 

Core Functional Skills & Capabilities

• Technology Stack
• Analytical Skills
• Customer and Business Needs Analysis
• Business Negotiation
• Problem solving

Core Behavioural Competencies

• Culture Match
• Job Match
• Deciding & Initiating Action
• Delivering Results & Meeting customer expectations
• Formulating Strategies & Concepts
• Persuading and Influencing
• Applying expertise & Technology

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Business/Commerce
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 5 years experience in IT Operation Management  
• OR 
• Grade 12 & 7 years experience in IT Operation Management  

Certifications

• None

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

• Ability to work extended /long hours as and when required
• Valid Drivers license

Workplace / Physical Requirements

• Hybrid Remote Worker
• Revenue Generating
• Billable

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Core Description

• To manage the execution of IT projects in accordance with the specified and agreed upon scope, timeframe, budget, and quality requirements. To monitor adherence to project management governance, principles, standards, and methodologies.  

Key Deliverables / Primary Functions

• Define project plans incorporating scope, budget, and timeframes to ensure quality and successful project execution. 
• Manage the delivery of multiple, large-scale, projects to successful completion in accordance with scope, budget, timeframe, and service level agreements. 
• Monitor governance and quality of the projects, including adoption of PMO methodologies, principles, tools, standards, and processes. 
• Provide onsite guidance for the project team to build and motivate team members to meet project milestones. Resolve issues, conflicts, dependencies, and critical path deliverables. 
• Track and report on project status and performance, monitoring project overheads and capital expenses, project deliverables, dependencies, and timeframes. 
• Identify and mitigate risks within the project and manage project change requests to ensure successful and on-time project delivery. 
• Contribute to process improvement initiatives to improve project delivery. 
• Collaborate and facilitate optimum engagement between and within BCX Divisions and establish and enhance relationships and network with partners, customers and vendors in support of market dominance. 

Core Functional Skills & Capabilities

• Project Management
• Agile Methodology
• Relationship Building
• Risk Management
• Budget Management

Core Behavioural Competencies

• Job Match
• Deciding & Initiating Action
• Adapting & Responding to change
• Planning & Organising
• Delivering Results & Meeting customer expectations
• Writing and Reporting
• Presenting and Communicating information

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Business
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 5 years’ relevant experience and relevant Project Management certification

OR

• 7 years’ relevant experience and relevant Project Management certification.

Certifications

• Agile
• Scrum Master Certification
• PMBOK
• PRINCE 2

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

• Valid Drivers license

Workplace / Physical Requirements

• Client Roaming
• Billable
• Hybrid Remote Worker