Active Jobs at LexisNexis South Africa

About the Role

• We are currently offering an exciting opportunity for a Lead Practical Guidance Editor. This role provides editorial support across the LNUK Practical Guidance portfolio. Consisting of online subscription-only services for legal and tax professionals delivering up-to-date, practice area-specific guidance, checklists, precedents, forms, drafting notes, legal analysis and news (built and maintained by our own specialist lawyers, tax professionals, expert contributors and consulting editorial boards).

Key responsibilities: 

• Editing technical legal and tax content in XML.
• Reviewing content for sense and conformity to house style, proofreading and making style corrections in a timely and communicative manner.
• Ensuring our products work – solving technical issues yourself or by escalating to the right colleagues.
• Understanding the intended customer experience and tailoring approach accordingly.
• Building outstanding working relationships with authors – communicating with them on a daily basis to understand priorities, customer initiatives and market changes.
• Identifying issues, proactively suggesting and implementing solutions, and ensuring authors are aware of (and adhering to) best practice and have the information they need to deliver content.
• Working closely with London colleagues and offshore editors to communicate priorities and update on technical and other changes – keeping offshore team members plugged in by speaking regularly and sharing information.
• Advising on best practice and delivering feedback and training.
• Leading content update and enrichment projects (eg where a large number of documents need to change at the same time).
• Understanding author and product requirements, communicating plans and drawing in editorial resource as appropriate.
• Meeting and exceeding challenging deadlines and working with third party suppliers when necessary.
• Understanding and taking ownership of editorial processes and leading Continuous Improvement initiatives.
• Ensuring offshore editors and partner teams are aware of correct process, working with colleagues and management to streamline processes to enable the quick delivery of quality content.
• Delivering training, masterclasses and feedback sessions on processes and best practice to editors (UK & the Philippines), authors and other teams.
• Working with training team to ensure guidance documentation is maintained, drafting and circulating new material when required.
• Testing product and CMS functionality as required, and delivering editorial projects required to support the development and launch of new offerings.
• Building relationships with other teams we work with, eg fabrication, sales, etc and acting as an ambassador for the team in the global business.
• Working with project teams to understand changes to functionality, workflow, processes and systems, and ensuring that these are tested and incorporated into "business as usual" processes.

Specialist knowledge/skills required:

•  Proven first-rate sub-editing ability and experience of applying and developing a house style.
• Experience of working in an area of complexity and using professional knowledge to deliver results.
• Ability to prioritize own workload to meet tight deadlines, and proven ability to coordinate projects (planning approach, resourcing appropriately).
• Outstanding communication skills (experience working with legal/tax professionals or similar is an advantage), and ability to negotiate and influence to ensure the best possible outcomes for the business.
• Interest in and ability to upskill on AI and automation, submit internal AI ideas and conduct business experiments using generative AI tools.
• Legal qualification and/or background an advantage.

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About the Role

• The Product Manager II will own one or more product features and lead project execution. He/she will own product development plans and represent their feature(s) within the cross-functional team proposing new feature ideas that address a customer pain point or need based on his/her deep and first hand understanding of the customer. He/she will prioritize and communicate production customer issues and defects based on relevant data for timely resolution and also lead the demo to key stakeholders at program milestones.

Responsibilities :

• Customer Focus
• Interacts frequently with customers, and generates customer requirements.
• Anticipates customer needs and prioritizes those for the organization.
• Analyzes and interprets what is happening in the market, driven by the latest news/incidents, particularly competitive announcements and events.
• Predicts short term market changes and implications on the product.
• Continuously aims to meet customer expectations without compromising the commercial viability of the product.
• Data-Driven Decision-Making & Analysis
• Actively gathers data from multiple sources (customer, market analysis, sales and revenue, etc.) to drive solutions to business problems and issues of consequence to the company.
• Demonstrates the ability to make trade off decisions between potential product capabilities.
• Evaluates product hypotheses in a quantitative manner, including AB testing for interactive products.
• Generates new ideas by analyzing product data for insights.
• Go to Market & Product Marketing Lifecycle
• Assists on launch plans through coordinated development with external customer facing teams such as marketing and sales.
• Answers sales and customer questions regarding feature function, pricing, packaging, value proposition and competition.
• Offers Train-the-Trainer sessions in support of operations for market rollout.
• Assists on collateral for sales demonstrations and customer events.
• Outlines key milestones, outcomes and deliverables during go-to-market and product strategy planning.
• Product Delivery & Development Lifecycle
• Solves customer issues with product features that achieve business goals and metrics.
• Has a deep understanding of his/her feature area and develops prototypes.
• Participates in product discovery, according to defined process, for new product development.
• Manages portions of the product lifecycle.
• Is familiar with SDLCs as identified by management e.g. agile processes.
• Strategy & Commercial Acumen
• Determines strategic product vision and priorities for a feature area, and shapes/champions future product direction.
• Independently uses information derived from competitive analysis to drive product direction and strategy.
• Understands, formulates and budgets the operating costs required to deliver the revenues.
• Creates product development plans including opportunity assessment and business case.
• Technical Skills
• Considers high-level technical approaches to use when prioritizing functionality.
• Is proficient in various technologies to assist day-to-day tasks (Excel, Balsamiq, Tableau, Python, SQL, etc.)
• Has a firm grasp of data and technical architecture principles and best practices.

Requirements:

• Suggested Minimum Years of PM Experience: 4-6 years
• Recognized as full owner of a product or multiple features
• Identified, led and released changes or enhancements that improved customer in satisfaction and/or commercial impact.
• Demonstration of thorough product development knowledge, include the ability to develop related business cases, content and product plans.
• Successful participation in customer engagements.
• Education to Qualify: Bachelors or Masters degree in a technical subject (Computer Science or Engineering discipline) is preferred, but not essential.