Active Jobs at Pedros Flame Grilled Chicken

Job Description

• We are seeking a highly organized and proactive Franchisee Admin Assistant to support the day-to-day operations of our New Business department.
• The successful candidate will assist with administrative tasks, maintain communication with franchisees, and ensure the smooth flow of information between the New Business department and franchise partners.

Duties and Responsibilities:

• Act as a point of contact between the company and franchisees, ensuring clear and timely communication
• Maintain and update franchisee records, contracts, compliance documentation, and other related files
• Manage the franchising mailbox, ensuring all enquiries are addressed promptly and professionally
• Process Company Card and Nedfleet Card transactions for the New Business team in the Johannesburg region
• Follow up with franchise applicants to obtain any outstanding documentation required for their application
• Coordinate and schedule first and second-round interviews, including site discussions with relevant stakeholders
• Draft outcome letters to inform applicants of the approval or decline of their franchise application
• Maintain and update the Daily Development Statistics Tracker, including data on applications received, interviews conducted, and approvals granted
• Organize and regularly update the Agreements and Documents folder on SharePoint to ensure easy access and accuracy
• Maintain and update the Master Contact List with accurate franchisee and stakeholder information
• Prepare comprehensive interview packs for panel review ahead of scheduled interviews
• Rename and organize franchise applicant documents on SharePoint according to naming conventions
• Set up and manage WhatsApp groups for newly opened stores to support communication and operations
• Collate, verify, and process all documentation received for new local franchise applications

Requirements:

• Education: Matric (required); diploma or certificate in Business Administration or a related field
• Experience: 1–3 years in an administrative or support role (experience in a franchise environment is advantageous)
• Strong written and verbal communication skills
• High level of attention to detail and organizational skills
• Proficient in MS Office (Word, Excel, Outlook, PowerPoint)
• Ability to multitask and work under pressure
• A proactive, service-oriented attitude with the ability to build strong relationships

Closing Date 07 November 2025

go to method of application »

Job Description

DUTIES AND RESPONSIBILITIES:

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

REQUIREMENTS: 

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills