Active Jobs at Teraco

PURPOSE OF THE ROLE

• The purpose of the Officer is to oversee and assist with legal and compliance issues,. Key objectives of this role include providing support to service provider and client contracting by owning and maintaining a database of Teraco’s contractual terms with service provider’s and clients ensuring necessary obligations are addressed.

MAIN FUNCTIONS OF THE JOB

• Administration of documents within agreed timelines and quality;
• Review and analyse contracts with service provider’s and clients to ensure that the terms achieve Teraco’s commercial objectives;
• Act as a central point of contact and co-ordination between internal and external stakeholders;
• Provide administrative assistance to the Legal & Compliance team;
• Provide administrative support as part of the supplier due diligence process, including uploading information to databases, liaising with supplier relationship owners within the business and checking submitted documents against policies, processes and governance frameworks;
• Liaise with internal teams and individuals at all levels of seniority to support smooth delivery of services of the Legal & Compliance team;
• Ensure adherence to the company's compliance requirements and take corrective action where necessary;
• Identify improvements to existing processes;
• Monitor implementation of contracts and ensure conformity to the requirements of the contracts;
• Collaborate with stakeholders to support wider compliance and risk activities in relation to; the Protection of Personal Information Act (POPIA), General Data Protection Regulation (GDPR), H&S, and information security; quality, anti-bribery and corruption
• Ad hoc projects

Requirements
SKILLS REQUIREMENT

• Excellent verbal and written interpersonal and communication skills.
• Excellent customer service skills.
• Excellent negotiation and conflict resolution skills.
• Demonstrated ability to adapt in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail
• Strong administrative skills
• Ability to work independently & a positive team player
• Self-motivated, self-confident and self-driven
• High level of energy
• Ability to multi-task
• Ability to work under pressure
• Conducts self professionally, exhibits high levels of tolerance and patience
• Responsible for continued learning and self-development

QUALIFICATIONS AND EXPERIENCE

• Relevant Legal / Commerce tertiary qualification
• A minimum of 3 years’ experience in legal and compliance
• Proficient in Excel, Word and PowerPoint
• Admittance as an attorney is preferable

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Description

• These business-critical systems ensure accurate reporting on agreed SLA parameters (power, environmental, non-standard MSA parameters). The BMS System Administrator (BMS Technician) ensures that all Data Centre Systems (Netbotz, DCE, EBO and PME) are set up, tested, and configured to provide valid, accurate data at all times.

OBJECTIVES

MAIN FUNCTIONS OF THE JOB

• Conduct and manage working methods to ensure all clients SLAs are achieved.
• Configuration and management of Data Centre monitoring systems
• Mapping of current transformers and other power monitoring devices to internal systems
• Verification of data to confirm the correct values are being captured.
• Ensure no duplication of data.
• Set up virtual sensors on BMS Systems.
• System enhancement and reporting automation
• Produce PME kWh reporting
• Produce SLA reports from EBO
• Month end Billing – Power exceeded and Footprint billing
• CT Power monitoring on DCE
• Logging daily tickets for issues picked up with regards to offline devices, unusual data readings on DCE
• CT configuration and alarming set up – Ozone, DCE
• Set up and configuration of virtual sensors on BMS Systems.
• Updating PME with new kWh client and cabinet info
• Investigate CT Power related tickets in conjunction with Data Centre Technicians
• Liaising with the DCS teams for resolution of tickets
• Attend Monthly Power capacity meeting with management
• Expected to improve current processes and introduce automation with aim towards simplification.
• Daily system checks to ensure devices are online, operational, and free from alarms.
• Ensure the various power monitoring devices are running the correct firmware version.
• In conjunction with national Operations teams, ensure the latest firmware version has been tested within a test environment prior to implementation.
• Active participation in new data centre builds or expansions
• Ensuring comprehensive Root Cause analysis are completed for all monitoring system incidents/outages.
• Quick responses to potentially critical situations – relevant to role
• 3rd party vendor management and service delivery – Monitoring system hardware and software support
• Active involvement in network, physical and cyber security matters - Monitoring system hardware and software support
• Assist with operational requests to investigate and resolve system related configuration issues.
• Review daily reports to identify possible outliers and devise resolution in collaboration with Data Analyst/s
• Pro-actively identify, implement, and review monitoring reports to identify potential issues within 24 business hours.
• Identify and report on cabinets exceeding environmental threshold.
• Compliance in accordance with all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• Implement company and departmental policies, processes, and work instructions as per the agreed quality and timeline/ RF

Requirements
SKILLS REQUIREMENT

• Excellent technical abilities
• Effective communication skills, active listener – ability to understand requirements.
• Proactive problem solver who can perform rapid and accurate assessments.
• Ability to work independently, as well as being a positive team player.
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development.
• Advance Microsoft Office skills
• Trouble shoot systems and components to identify root causes of failures.
• Implement corrective actions promptly to mitigate the negative effects of system changes.

Leadership

• Innovate and make decisions on your own, but also know how to take direction when it is given
• Develop and grow relationships with other business units
• Effective communication across all relevant platforms
• Excellent communication skills and ability to interact professionally with a diverse group of clients, colleagues, and staff.
• Interact with all levels of the organization in a professional, and tactful manner

Client Satisfaction

• Ensure client satisfaction by providing an optimal level of customer service, in line with company objectives
• Client support responsibilities can include, but is not limited to, responding to client inquiries, and coordinating with other organizations.
• Ability to understand client urgency and sensitivity of problem/incident/request

General

• Open to provide after-hours support as needed for significant issues
• Excellent verbal and written communication skills
• Excellent technical abilities

Behaviour

• Adopt a mindset of continuous improvement
• Lead by example
• Be on the lookout for constant process improvements
• Growing our people
• Delivering to our shareholders
• Respecting each other
• Embracing diversity
• Upholding the highest levels of integrity
• Serving our internal and external clients
• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic
• Ability to work productively in cross-functional teams or resourcefully and independently as an individual
• Focused on continued learning and self-development
•  Administrative duties could include;
• Ensuring compliance with internal policies and regulations
• Change and incident management
• Ensure adherence to all established guidelines and management practices for employees
• Occupational Health and Safety responsibilities
• Reporting accurately, as per agreed format, quality, and timelines
• Outstanding organizational skills, ability to prioritize effectively.

QUALIFICATIONS AND EXPERIENCE

• Matric/Grade 12 is essential Excellent Excel Skills
• Minimum of 3 years relevant data centre experience preferable
• Extensive knowledge of network topology and protocols preferable
• Knowledge of Building Management Systems is beneficial.
• Schneider Ecostruxure Building Operation (EBO) System Knowledge is beneficial.
• Schneider Power Monitoring Expert (PME) System Knowledge beneficial.

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Description
Purpose of the role

• The Data Centre technician (HVAC) provides a range of services which revolves around day-to-day operations & maintenance of the Data Centre facility, including, but not limited to, equipment and processes, ensuring effective and efficient operation of the Data Centre but with a more specified view on HVAC systems.
• You will be the subject matter expert for all things HVAC related ensuring the stable operation of all systems supporting client environments.  

OBJECTIVES

Main function of the Job 

• Monitoring, repair and maintenance of all critical HVAC infrastructure including but not limited to (Chillers, Dry Air Coolers, AHU, CRAH, CRAC, Fresh Air Packaged Units & Comfort Cooling).
• HVAC subject matter expert, supporting a larger team of technicians with varying skill and qualification levels.
• Performing and managing planned and preventative maintenance of HVAC infrastructure either self or by OEM contractor.
• Fault finding and identification on critical infrastructure, implementing repairs or management of OEM contractors to ensure minimal impact on the supported environments with an aim to reduce overall return to service time.
• Continuous optimisation of all HAVC equipment to ensure maximum efficiency gains with a keen eye for continuous improvement.
• Proactive working methods to ensure that all SLA parameters are maintained.
• Monitor critical environments to ensure maximum uptime measured against 99.999% uptime principals with swift and efficient resolution of any identified issues.
• Switching and isolation of HVAC equipment prior to maintenance or repairs.
• Assist project and consultant teams with installation, commissioning and accepting for service of new HVAC plant and associated equipment.
• Daily walk arounds and inspections of HVAC and supporting infrastructure to minimise the risk of unplanned outages and ensuring plant under your control remains at industry leading standard.   
• Wiring and regular inspection of control systems and panels to ensure the environment remains in day 1 condition.
• Offering technical support at our facilities by performing a supporting role with control system/network installation, configuration, and troubleshooting in order to ensure optimum performance of the cooling plant.
• Continuous monitoring of the HVAC and supporting systems within data halls and processes to ensure smooth and uninterrupted operation.

Compliance

• Maintain compliance in accordance with all Company policies, procedures and legislative requirements and codes.
• Active participation with various teams to ensure ISO certifications are maintained.
• Working methods to ensure that all client SLA’s and MSA’s are met and maintained.
• Meet agreed inter-departmental OLA’s (Operational Level Agreement’s)
• Proactive Health & Safety monitoring and corrective action to meet statutory compliance and company’s objective of zero tolerance towards unsafe work practices.

Requirements
Skill Requirements

• Sound HVAC and general technical abilities.
• Effective communication skills, active listener, ability to understand requirements and be able to explain complicated technical processes in a simple easy to understand ways to technical and non-technical staff is a requirement for successful data center technicians.
• Ability to develop standard and emergency operating procedures and manuals for the systems under your control.
• Ability to read and understand single line and circuit diagrams. 
• Proactive problem solver with the ability to perform rapid and accurate assessments.
• Ability to work independently and under pressure as well as being a positive team player.
• Self-motivated.
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development as well as knowledge transfer to fellow team members.
• Ability to think on your feet with quick responses to potentially critical situations. 
• Ability to trouble shoot systems and components to identify root causes of failures.
• Implement corrective actions promptly to mitigate the negative effects of system changes or failures.
• Sound Microsoft Office skills.

Qualifications and Experience

• Trade Tested Refrigeration Mechanic (industrial) - Required. 
• Authorised refrigeration practitioner for safe handling of refrigerants would be advantageous.
• Previous working experience with chilled water, closed loop dry-air cooling or direct expansion cooling systems. 
• Electrical trade certificate or National Diploma in electrical engineering would be advantageous. 
• Knowledge of control systems i.e. Siemens, Schneider, Carel etc would be advantageous.
• Minimum of 2 years post qualification work experience in a commercial or industrial environment.
• Previous data centre experience would be advantageous. 
• Knowledge of Data Centre environments and critical supporting infrastructure would be advantageous.

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Description
Purpose of the role

• The Data Centre technician (electrical technician) provides a range of services which revolves around day-to-day operations & maintenance of the Data Centre facility, including, but not limited to, equipment and processes, ensuring effective and efficient operation of the Data Centre. 

OBJECTIVES

Main function of the Job 

• Monitoring and maintenance of all Data Centre critical infrastructure (generator, UPS, fire and cooling systems) 
• Performing planned and preventative maintenance of all infrastructure
• Fault detection of critical infrastructure
• Switching and isolation of MV and LV equipment
• Installing and commissioning of new plant
• Daily walk arounds and inspections of electrical, mechanical (cooling) and fire systems and equipment
• Wiring of electrical control panels
• Offering technical support at Data Centre by performing system/network installation, configuration, and troubleshooting in order to ensure optimum operations.
• Monitoring system processes to ensure smooth operations.
• Evaluating heating and cooling systems to ensure they are operational and can meet equipment temperature conditions.
• Comply with working methods ensuring that all client SLA and MSA’s are achieved
• Monitor critical environments to ensure uptime and efficient resolution of issues

Compliance

• Maintain compliance in accordance to all relative policies, procedures and legislative codes
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• Health & Safety monitoring and corrective action to meet statutory compliance and company’s objective of zero tolerance to unsafe work practices

Requirements
Skill Requirements

• Good technical / electrical abilities
• Effective communication skills, active listener, ability to understand requirements and be able to explain complicated technical process in a simple to way to non-technical staff is a requirement for successful data technicians
• Data Technicians often develop standard operating procedures and manuals for the networks they are in charge of
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Good Microsoft Office skills

Qualifications and Experience

• Red Seal Trade Tested Electrician OR National Diploma in electrical engineering
• A minimum of 2 years post qualification work experience
• Previous data centre experience would be advantageous 
• Knowledge of Data Centre environments and critical infrastructure would be advantageous

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Description
OBJECTIVES

MAIN FUNCTIONS OF THE JOB

• Develop, publish and implement BIM standards, protocols & processes based on best practices. Set up Company specific, drawing naming convention in line with ISO standards, and centralized drawing repository of Teraco DC facilities, including historical projects, new projects and ad-hoc operational projects.
• Ensure team members and relevant stakeholders are trained in the BIM use, standards, protocols, processes and best practice relevant to the respective roles.
• Ensure that models and design data are reviewed, coordinated and verified as conforming to Teraco BIM Standards and Best Practice. This includes ownership of BIM Digital Twins i.e. live Models and BIM Data Sets handed over by either IDEV or IM Departments upon handover of projects to the same.
• Facilitate consultation between colleagues, external professional consultants and clients in designing, layout or detailing components and systems to resolve technical problems as need to be facilitated via the Teraco BIM/Hub/Ecosystem in order to maintain data fidelity.
• Work closely with the internal teams and Independent Architects, to ensure as-built data fidelity is maintained for existing facilities i.e ensuring that where/when change occurs within the built environment post Infrastructure Development Department handover to Operations and IM that BIM Practice is followed.
• Work with IM Department Document Controllers to ensure the successful migration of as-built and handover data between the BIM environment and the Teraco O&M Sharepoint Hub.
• Establish processes with the Infrastructure Management Document Controller(s) to ensure that Teraco BIM best practice and policy (OIR, PIR & BEP) per department is followed in order to maintain design and standards data fidelity across the organisation.
• Establish effective BIM (ACC) workflows to manage collaborative work between the IM, OMIP, SM & IDEV departments.
• Evaluate and implement new BIM tools, techniques and technologies for continuous improvement and development of the Teraco BIM (ACC) Hub. This includes assisting the BDOTS in working towards attaining ISO 19650 Certification for BIM within Teraco as an organisation. Thereafter maintaining ISO 19650 Certification compliance.
• Monitor and report on BIM process performance across the abovementioned departments monthly to the BDOTS for the purposes of aiding the BDOTS in continuous development and improvement of BIM related efficiencies within Teraco organisation.
• Aiding the BDOTS in ensuring that Teraco BIM Best Practice, Protocols, Policy and Discipline are propagated to the Teraco supply chain vendors required to integrate with Teraco projects via BIM (ACC).
• Aiding the BDOTS within the sphere of the Drawing Office to perform an architectural design and coordination function in the event that an additional Drawing Office resource is required at short notice i.e. in the event that one of the Drawings Office architectural technologists is ill, absent, on leave or requires assistance to support an urgent business need.

Requirements

SKILLS REQUIREMENT

• Prior proven experience in main functions of the role.
• Strong knowledge required of BIM Standards, protocols and best practice.
• Solid understanding of linking models generated from different resources (internal & external), stakeholders and vendors.
• Leadership and project management approach towards building BIM orientated systems and environments.
• High attention to detail
• Good communication skills
• Good technical skills
• Active listening – ability to understand requirements
• Proactive problem solver
• Ability to work independently & a positive team player
• Self-motivated and able to motivate others
• Conducts self professionally, exhibits high levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Performs well under pressure

QUALIFICATIONS AND EXPERIENCE

• Minimum Qualifications: Professional Architectural Technologist (B.Tech Arch Tech) or equivalent Engineering Level.
• Autodesk Suite of CAD Software certified with minimum 5 years’ experience with Revit, Autodesk Construction Cloud (ACC) and BIM360.
• Autodesk Certified Instructor and/or experience in training resources in the use of Autodesk products incl. BIM.
• Minimum of 2-3 years management experience in managing a team and/or integrating and collaborating across various teams/departments.
• Familiarity with international BIM Best Practice.

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Description
Artificial Intelligence

• Collaborate with stakeholders to identify opportunities for data and analytics driven solutions.
• Lead the design, implementation, and use of artificial intelligence / machine learning and analytics.
• Design and incorporate best practices of “MLOps” for managing the lifecycle of models / solutions. E.g. data preparation, model training, feature selection, evaluation, model selection, deployment, monitoring, maintaining, code version control, etc.

Data Engineering (incl. Data Management)

• Design and help build a modern data platform with a robust data governance framework.
• Incorporate best practices of managing “big data” (i.e. high volume, high velocity, high variety).
• Establish and execute processes for data quality, metadata management, and data lifecycle management.
• Ensure adherence to relevant data privacy and regulatory requirements.

Leadership

• Serve as a trusted advisor to the business, providing insights and recommendations based on data.
• Advocate for data-driven decision-making across Teraco.
• Drive a culture of innovation and continuous learning and teaching – both within the Data & Analytics team and within the broader Teraco business.
• Stay on top of emerging trends in data science, AI, and analytics.
• Mentor and develop team members and stakeholders, promoting professional growth and expertise.

Value

• Measure and communicate the business impact of data and analytics initiatives to stakeholders.
• Continuously optimise data and analytics processes for efficiency and effectiveness.

Requirements
Skill Requirements

• Excellent written and verbal communication skills.
• Clearly articulates ideas and thoughts.
• Active listening and the ability to understand complex requirements.
• Problem-solving mindset with a proactive approach.
• Capability to work independently and as part of a team.
• Self-motivated and professional demeanour.
• Leadership qualities with high tolerance and patience.
• Commitment to self-development and continuous learning.
• Attention to detail and accuracy.
• Good prioritisation and organisation skills.
• Complies with policies and procedures.

Qualifications and Experience

• Degree in Mathematics, Data Science, Statistics, Computer Science, or a related field.
• Post graduate qualifications in data science, statistics, machine learning, data engineering, computer science, or related fields.
• Minimum of 8 years’ experience in data science, machine learning, AI.
• Deep experience with the core tools of Python and SQL.
• Experience with data science open source tools (e.g. MLflow, scikit-learn, Git, Airflow, Postgres, etc.)
• Valid driver’s license and access to own vehicle.

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Description
PURPOSE OF THE ROLE

• Proactively identify obstructions to high quality servicing and implement strategies to deliver the required level of service to the client, utilizing the on-site resources. Support any issues that may arise at other sites, that impact customer satisfaction, and escalate to site management if required.

MAIN FUNCTIONS OF THE JOB:

General

• Adhere to company policies, procedures, and processes.
• High quality verbal and written communication with clients.
• Report any issues identified by means of logging tickets to initiate a resolution process.

Client Experience:

• Execute frequent daily walkabouts in areas frequented by clients of Teraco. Identify any issues that a client may have and ensure that their requirements are being met.
• Facilitate a high-quality client experience offering to the client by the on-site staff, and if required assist with resolution or servicing. 
• Must have a positive attitude and high levels of energy. Needs to be a problem solver and quick-thinking individual.

Optimise client satisfaction.

• Gather and communicate suggestions, comments, and feedback to management.
• Plan and implement preparation activities that may be required for major client deployments, and/or execute on a plan provided by a Service Delivery Manager / Management to ensure high levels of client satisfaction.
• Support all required sites, to resolve or escalate client impacting issues.
• May be required to perform tasks not strictly defined in the job description, for which you have competence, during downtimes, when excess time is available.

Administrative responsibilities

• Accurate recording and data capture of queries, resolution, and follow-up.
• Accept and log tickets in the agreed queues in the expected turnaround times.
• To process and update tickets in expected turnaround times.
• Potential ticket escalation to other divisions of the business or technical teams.
• Monitor ticket queues and ticket closure for all tickets (irrespective of site) and escalate to Management if queues are not being managed appropriately, or any tickets are not being accepted for processing within 15 minutes

Escalation and Reporting

• Assist clients in escalating reoccurring issues.
• Identify obstructions that impact client satisfaction and produce recommendations to management to address underlying root causes.
• Prepare and submit any reports that may be required from time to time.
• Report any incidents to management within SLA, where impact to clients require management notification i.e., act     as management eyes and ears for escalation.

Self-Development

• It is critical that the  individual is a self-starter who is willing to learn operations from other on-site staff, without management oversight in most cases.
• Must be a self-starter by nature
• Must seek to continually learn and improve their skills

Requirements
SKILLS REQUIREMENT

• Experience in client relations/client services
• Must be well presented
• Exceptional communication skills.
• Excellent administrative skills are critical
• Active listening – ability to understand requirements.
• Ability to communicate in English, and any other RSA language beneficial.
• Proactive problem solver.
• Ability to work independently and as part of a team.
• Self-motivated and have a calm nature
• Ability to lead or positively influence others.
• Conducts self professionally, exhibits high levels of tolerance and patience.
• Responsible for continued learning and self-development.

QUALIFICATIONS AND EXPERIENCE

• Matric
• 2 years relevant working experience working with clients
• ITIL and CDCP preferred
• Microsoft Office skills
• Strong understanding of Information Technology