Job Description
POSITION PURPOSE
- The Lounge Cleaning Supervisor is responsible for managing the hygiene, cleanliness, and upkeep of all SAA lounge areas, ensuring consistent delivery of a premium hospitality standard.
- The role includes frontline leadership, daily operational oversight, stock control, quality assurance, guest engagement, staff training, and enforcement of performance and conduct standards in line with "The Broll Way."
ESSENTIAL FUNCTIONS & DUTIES
Supervisory Duties:
- Lead and support cleaning teams across multiple lounge zones, ensuring daily adherence to allocated rosters and service schedules.
- Coach, motivate, and mentor staff to uphold the highest standards of hygiene, presentation, and guest courtesy.
- Enforce proper PPE use, grooming, and professional appearance in accordance with Broll and airport regulations.
- Manage shift handovers, provide clear task directives, and resolve minor staff issues timeously.
- Implement disciplinary actions in line with the approved Disciplinary Policy and Disciplinary Code, escalating serious breaches to the Site Manager.
Operational Oversight:
- Conduct structured walkthroughs during each shift using Supervisor Inspection Checklists (e.g., ablutions, showers, kitchens, reception).
- Oversee quality control in all areas, especially high-traffic and high-sensitivity zones (e.g., showers, bar, snooze rooms).
- Verify that work is completed as per the Cleaning Lounge Priority Matrix, with specific emphasis on presentation standards and timing.
- Ensure ablution and shower inspections are carried out consistently, documented, and filed.
- Assist in resolving operational complaints or incidents raised by passengers or SAA staff.
Inventory Management:
- Monitor, record, and manage daily consumption and breakages of consumables, cutlery, and cleaning agents.
- Flag stock nearing depletion and initiate monthly requisition plans submitted to the Site Manager.
- Ensure lounge amenities, including toiletries, towels, and guest supplies, remain above minimum thresholds.
Training & SOP Enforcement:
- Onboard and orient new cleaners on lounge-specific SOPs, safety, and hygiene standards.
- Conduct regular refresher training sessions on cleaning protocols, guest etiquette, emergency responses, and digital inspection tools.
- Enforce Broll’s operational procedures, ensuring full compliance with internal audits and client SLA expectations.
Documentation & Reporting:
- Submit accurate inspection checklists, attendance registers, and incident logs daily.
- Compile end-of-shift summaries, highlighting issues addressed, unresolved matters, and staff performance.
- Maintain records in accordance with digital checklist protocols or central data systems (where applicable).
PERFORMANCE MEASUREMENTS
- Lounges are maintained to a premium standard, reflecting daily compliance with the Priority Matrix.
- Supervisor inspections (e.g., ablution and shower checklists) are completed and submitted without exception.
- Team members consistently uphold Broll's service, hygiene, and appearance standards.
- Disciplinary processes are fairly implemented with documented actions and timely escalations.
- Stock is managed proactively, with no interruption to lounge service due to shortages.
- Accurate reporting, checklists, and shift summaries are filed daily.
- Guest queries, complaints, and incidents are resolved professionally or escalated appropriately.
QUALIFICATIONS & EXPERIENCE
- Grade 12 (Matric) preferred; certificate in Hospitality, Housekeeping Supervision, or Facilities Management is advantageous.
- Minimum 2 years in a supervisory role within a high-end hospitality, airport, or VIP environment.
- Proven experience with team supervision, inspection routines, and inventory management.
- Familiarity with digital checklist tools and quality assurance systems.
SKILLS
- Leadership skills with a proactive, service-driven mindset.
- Excellent communication, interpersonal, and conflict resolution skills.
- High attention to detail and pride in lounge presentation.
- Ability to coordinate multiple staff and zones simultaneously.
- Competence in training facilitation and policy enforcement.
- Physically able to oversee operations throughout large areas and long shifts.
WORKING CONDITIONS
- Shift-based work including weekends and public holidays.
- Work within restricted airport zones requiring security clearance.
- Exposure to chemicals, equipment, and direct interaction with SAA passengers and senior stakeholders.
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Job Description
POSITION PURPOSE
- Responsible for the management of the Property. Ensure investment growth and maximum income of the Property through effective property management and asset control. Develops related budgets, oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures.
- Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition.
- Develops and implements departmental and procurements policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Ensures that services purchased are of acceptable quality at the least possible cost.
- Keeps senior management well informed of area activities and significant problems.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the effective operations management of the property and its facilities.
Property Management
- Keep abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord’s strategies
- Attend meetings / functions related to successful operation of Property i.e. SAPOA, CJP etc.
Asset Management
- Control/schedule/implement regular preventative maintenance program in line with budget constraints
- Motivation of refurbishments, major repairs as appropriate
- Attend site meetings with contractors in respect of maintenance/expansion of projects
- Monitor progress
- Inspection / enforcement of tenant responsibilities during and on termination of lease terms
- Liaison with appropriate Government, Provincial and/or local authorities
- Responsible for Compliance of OSH Act
Client Reporting
- Provide accurate information to client according to agreed format timeously
- Analysis of monthly income /expenses
- Monitoring of turnover rentals
- Analysis of operating costs on a quarterly basis in terms of the approved forecasts
- Monitoring of all municipal recoveries (and general recoveries) on a monthly basis
Planning And Budgeting
- Preparation and completion of budgets by January each year
- Complete of forecasts timeously
- Review rental quarterly and ensure best possible rate achieved and maintained
- Assist in formulation of business plans for the unit
- 5 Year budget – preparation and control
- Quarterly review and monitoring results
Quarterly Expenditure / Analysis
- Set and motivate capex /TI philosophy per building in consultation with client
- Approve TI standard specification as recommended by the Project Manager
- Approve capex within authority limits
- Ensure we conform to capex philosophy and procedures
- Estimate new operating costs
- Ensure recovery of operational costs in accordance with Lease terms
Building Management
- Devise a five-year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the Assistant General Manager / Director
- Investigate/initiate proposals for refurbishments
- Maintain a hands-on control of projects in hand
- Review the building status/grade annually and maintain the standards within those grade
- Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented
Debtors Management
- Monthly interaction meetings with Debtors, Debtors Manager and Leasing to ensure appropriate action taken and approve legal action
Creditors Control
Responsible for Management:
- Arrears
- Legal action
- Write-offs
Parking Management
- Monthly / ad hoc interaction meetings all parkades
- In conjunction with the responsible person for parking, maintain accurate control of “in house” operated parkades
Tenant Manager
- Deal with correspondence / interaction with tenants as required.
- Ensure that leases are timeously renewed and all vacant space is let and in a presentable state.
New Tenants
- Determination and recommendation of letting mandates (i.e. rental levels, installation cost etc.)
- Lease negotiation and maintenance of tenant relationships.
- Control of new leases and records of same
Control / oversee new installations (through technical manager where appropriate) including:
- Premises design
- Negation/liaison/control with/of professionals and contractors
- Sign off acceptance of complete premise
Existing Tenants
- Renewal of Lease Agreement both direct and through Building Management where applicable
- Tenant liaison and public relations
- Control/arrangement of Centre promotions through merchants association/s or promotion committee/s
- Regular assessment of tenant’s turnover, stock turn and merchandising to establish both growth needs and/or trading difficulties
Expense Control
- Check and authorise payment of accounts
- Authorise cleaning, consumables, electrical and general maintenance orders
- Control wage and salary allocation
- Control municipal payments and recoveries there against
- Ensuring cost effectiveness and performance of contractors
Assumes responsibility for the effective maintenance and reporting of financial records.
- Oversees preparation of monthly, annual, and other management reports.
- Assesses and reports on monthly performance against budgets.
- Prepares and motivates consolidated monthly reports for submission to client
Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Company and external contacts.
- Ensures effective coordination of external services with Company operations.
- Obtains and conveys information as appropriate.
- Promotes goodwill and a positive image of the Company.
Effectively supervises Property personnel, ensuring optimal performance.
- Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
- Assigns and coordinates personnel. Directs daily operations.
- Identifies, develops, and implements training programs as appropriate.
- Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed.
- Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.
Assumes responsibility for related duties as required or assigned.
- Ensures that work area is clean, secure, and well maintained.
- Completes special projects as assigned.
- Reports on Operational expenses, foot traffic, security incidents etc.
PERFORMANCE MEASUREMENTS
- Good communication and coordination exists with departments. Assistance is provided as needed.
- Senior Management is appropriately informed of area activities and of any significant problems.
- Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
- Building/s are well maintained and secure and meet the needs of the Company.
- Property operations are efficiently and cost effectively administered.
- Current and future Property needs are well planned and budgets are established and maintained.
- Effective business relations exist with vendors, contractors, and trade professionals.
QUALIFICATIONS
- Education/Certification: Matric
- Additional related maintenance and property management training preferred
REQUIRED KNOWLEDGE
- Excellent understanding of property management procedures
- Knowledge of budgeting, service contracts, and leasing agreements
EXPERIENCE REQUIRED
- Five or more years of related experience, with at least two or more years of supervisory experience
SKILLS/ABILITIES
- Excellent leadership abilities
- Able to organize, coordinate, and direct team activities
- Strong problem solving skills
- Good communications skills
- Able to use all related maintenance equipment and computer applications
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Job Description
POSITION PURPOSE
- The Senior Business Development Executive plays a significant role in driving the growth and expansion of the Integrated Facilities Management cluster by identifying new business opportunities and building strategic relationships.
- With a keen eye for market trends and an understanding of customer needs, this professional focuses on creating long-term value for the cluster.
- Through a combination of strategic analysis and sales expertise, they work to enhance the clusters market presence and revenue.
- Their efforts are not just about attracting new clients but also about fostering partnerships and exploring new markets, ensuring the organization remains competitive and relevant in a constantly evolving business landscape.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Identify potential clients and key decision makers in target industries
- Creating positive, long-lasting relationships with current and potential clients
- Build and maintain a robust pipeline of new business opportunities for the IFM Cluster.
- Pitch our products/services to clients and ensure tailored solutions are presented at follow-up meetings
- Collaborate with internal teams to ensure smooth solutioning and project implementation
- Overseeing the sales lifecycle from prospecting to implementation
- Stay updated on industry trends and competitor activities
- Represent the company at industry conferences, trade shows, and networking events to build brand awareness and generate new leads, and at the same time driving colleagues attending to do the same
- Prepare and deliver compelling presentations to prospects and clients
- In-depth knowledge of the industry trends and market dynamics
- Ability to work independently and as part of a team
- Result-oriented mind-set with a drive for success
- Fostering a collaborative environment within the business as a whole
- Working with senior team members to identify risks that might prevent growth.
QUALIFICATIONS, SKILLS & EXPERIENCE:
- Bachelor's degree preferred.
- Minimum of 5 years’ experience in business development, sales, or a related role, preferably in the cleaning, pest control, and hygiene industries.
- Proven track record of driving sales growth and meeting or exceeding targets.
- Strong understanding of the industry and its key players.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving abilities.
- Willingness to travel as required.
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