Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- Are you ready to lead strategic client engagement in one of the most dynamic sectors of the economy? We’re looking for a seasoned banker to join our Corporate & Investment Banking team, focusing on the Information, Communication, and Telecommunication (ICT) sector. This role offers the opportunity to shape innovative financial solutions, build trusted relationships with C-suite executives, and drive sustainable growth across a high-impact portfolio.
Job Responsibilities
Client Relationship Management
- Develop and execute strategic account plans to grow revenue and economic profit.
- Build and maintain strong relationships with key decision-makers in the ICT sector.
- Deliver a consistent, client-centric experience across all channels.
Business Development & Origination
- Identify and pursue new business opportunities within existing and new clients.
- Drive cross-selling of the full spectrum of Corporate & Investment Banking products and services.
- Originate and structure bankable deals that meet profitability benchmarks.
Sector Expertise & Innovation
- Demonstrate deep understanding of client needs and sector dynamics.
- Translate market insights into actionable strategies and financial solutions.
- Innovate and position new ideas as viable market propositions.
Execution & Risk Management
- Coordinate internal stakeholders to deliver simplified, effective solutions.
- Support deal implementation through proactive communication and monitoring.
- Ensure compliance with regulatory requirements and internal policies.
Essential Qualification NQF level
- Bachelor’s degree in Finance, Economics, Business Administration, or a related field.
Preferred Qualification
- Postgraduate qualification (Honours, CA, MBA, CFA).
- Experience in treasury or finance roles within the ICT sector.
Minimum Experience Level
- 8–10 years’ experience in Corporate banking or corporate finance with proven credit skills and with a focus on sales or deal origination.
Technical / Professional Knowledge
- Cluster Specific Operational Knowledge
- Communication & Presentation skills
- Risk management process and frameworks
- Principles of project management
- Relevant regulatory knowledge
- Sector knowledge and specialisation
Behavioural Competencies
- Customer Focus
- Becoming a Business Advisor
- Building Trusting Relationships
- Leveraging a Winning Sales Strategy
- Sales Disposition
- Qualifying Sales
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Job Purpose
- We are looking for an experience Credit Analyst to join our team. In this role you will be required to assess credit risk of existing portfolio so that risk is managed and mitigated in line with the banks credit policy.
Job Responsibilities
Credit Policy Management:
- Align with the bank’s credit policy and identify cross-sell opportunities.
- Prepare and recommend credit applications within set parameters.
- Assess credit risk by examining savings, debt repayment history, earnings, and purchase activities.
- Recommend credit terms, such as issuing or rejecting credit cards, or adjusting limits.
- Review financial status of customers to determine risk levels.
- Use financial ratios and industry benchmarks to evaluate cash flow and loan repayment ability.
- Recommend credit limits based on lending policies.
- Monitor reports to identify risks and ensure compliance.
- Measure compliance, identify risks, and make recommendations.
- Obtain latest financial information, measure compliance, and report breaches.
- Verify information to sign off conditions of approval within required timeframes.
- Ensure security by gathering required information.
- Meet Nedbank Group Rating requirements by reviewing accounts and identifying risks.
- Identify clients exceeding credit limits through daily excess reports.
- Risk-rate clients and assess financial positions using risk systems.
Client Service Management:
- Meet service level agreements by understanding client needs, providing guidance, and responding promptly.
- Enhance client satisfaction by sharing knowledge and developing the skills of the client service team and stakeholders.
- Build strong relationships with internal stakeholders by attending meetings and supporting their strategies.
- Build and maintain strong relationships with external clients by understanding their business and industry.
- Involve other bank divisions by seeking their input on deals requiring their expertise.
- Provide accurate information to stakeholders by maintaining and sharing knowledge with the team.
Performance and Compliance:
- Achieve targets by using management information systems to measure performance.
- Understand client needs and provide timely guidance and recommendations to meet service level agreement standards.
- Share knowledge with client service team members and stakeholders.
- Develop team skills to enhance external client satisfaction.
- Use the Management Information System (MIS) to identify required annual and interim facility reviews.
- Meet turnaround times by assessing applications efficiently within the agreed Service Level Agreement (SLA).
Personal and Team Development:
- Stay updated on legislation and industry changes through newsletters, websites, and sessions.
- Embrace Nedbank’s vision and demonstrate its values in interactions with the team and stakeholders.
- Improve personal capability by identifying training courses and career progression opportunities through manager feedback.
- Ensure personal growth and effectiveness by completing learning activities, practicing experience, and maintaining certifications within specified timeframes.
- Foster teamwork by understanding team members’ roles and responsibilities.
- Ensure smooth workflow through regular communication and feedback with the manager.
Process Improvement and Corporate Responsibility:
- Identify and recommend opportunities to enhance processes, systems, and policies, and support new implementations.
- Contribute to a culture that achieves transformation goals by participating in Nedbank culture-building initiatives.
- Support corporate social responsibility initiatives to achieve key business strategies.
Minimum Experience Level
- Min 3 Years' Credit Analysis experience in assessing creditworthiness of current and prospective clients.
- Min 3 Years' Business Banking experience in evaluating current and prospective clients financial Statements and credit reports to determine their ability to honor debt obligations.
Requirements
- NQF Level 6 or Higher in a Financial Management, Accounting or Analysis-related field
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking procedures
- Data analysis
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Business writing skills
- Industry specific knowledge
- Knowledge of financial markets
- Nedbank vision and strategy
- Relevant Nedbank Human Resources policies and practices
Behavioural Competencies
- Adaptability
- Communication
- Continuous Learning
- Collaborating
- Decision Making
- Stress Tolerance
- Driving for results
- Managing Work
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Job Purpose
- The ideal candidate will be responsible for analysing business requirements, designing and developing software solutions, and ensuring their effective implementation. This role requires strong analytical thinking, programming skills, and the ability to communicate with both technical and non-technical stakeholders.
Job Responsibilities
- Design, develop, document, analyse, create, test and modify computer systems, programs and integrations
- Apply system-analyst techniques and procedures, including consulting with users to determine hardware, software or systems functional specifications
- Arrange project requirements in programming sequence by analysing requirements, preparing a workflow chart and diagram using knowledge of computer capabilities, subject matter, programming language, and logic.
- Analyse user information system needs
- Document the functionality and requirements
- Research, evaluate and recommend solutions and appropriate technology to meet user’s needs
- Maintains computer systems and programming guidelines by writing and updating policies and procedures
- Develops and maintains applications and databases by evaluating client needs; analysing requirements; developing software systems
- Collect, clean, and analyse large datasets from multiple sources
- Design, develop, and maintain interactive dashboards and reports using BI tools
- Resolve incidents by logging and tracking through correct channels
- Proficient in writing fine-tuned SQL queries, stored procedures (e.g. PL/SQL code) and working with data in relational databases like Oracle, SQL Server, MySQL etc
- Database design/administration experience (Design, implementation and modification)
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor’s degree in Computer Science, Information Technology (Software Development), or a related field.
- DevOps Certification will be an advantage
Minimum Experience Level
- Proven experience in both systems analysis and software development
- 3 years developer experience in C#, ASP.net, AngularJS, JavaScript, jQuery
- Windows.NET Framework, including VB.Net and ASP.Net programming experience preferred
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business principles
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Decision-making process
- Business writing skills
- Cluster Specific Operational Knowledge
- Service orientated Architecture (SOA)
- Object Orientation (Devlopers)
- Modelling (ARIS /UML)
- Joint application development
- Testing principles and processes
- Relevant development tools
- Systems application Design
- Application systems
- Relevant design tools
- Systems integration
Behavioural Competencies
- Continuous Learning
- Collaborating
- Customer Focus
- Initiating Action
- Work Standards
- Managing Work
Deadline:9th July,2025
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Job Purpose
- To support the delivery of business intelligence and data analytics solutions by preparing, analysing, and visualising data to enable decision-making and performance tracking.
- The BI Data Analyst will work closely with business stakeholders to understand reporting needs, ensure data accuracy, and build dashboards and reports that provide actionable insights.
- This role is ideal for someone with foundational experience in BI tools and data analysis, looking to grow in a collaborative and data-driven environment.
Job Responsibilities
- Perform BI and data analysis activities across various squads/value chains.
- Liaise with business stakeholders to understand data requirements and translate them into technical tasks.
- Analyse data flows and perform profiling to troubleshoot issues and document findings.
- Conduct data testing and validation (e.g., error resolution, data quality checks, ingestion configuration).
- Make recommendations for data cleansing, transformation, and validation based on insights.
- Contribute to defining data standards and identifying quality issues.
- Support users in accessing and understanding data through self-service platforms.
- Deliver BI reports and dashboards using tools like Power BI and Tableau.
- Collaborate with Data Engineers, Modelers, Architects, and Governance teams to implement solutions.
- Ensure compliance with data policies, privacy standards, and governance frameworks.
- Execute SQL queries and technical analyses to support reporting and investigations.
- Identify patterns and trends that impact data management and utilization.
- Stay current with BI and data analysis trends through continuous learning.
- Contribute to Nedbank’s culture and participate in corporate responsibility initiatives.
- Identify opportunities to improve business processes and systems through agile thinking.
- Provide guidance aligned to Nedbank’s Data Management framework and standards.
- Support junior analysts through mentorship and knowledge sharing.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Field of Study: BSc, BEng
Preferred Certifications
- Data Analysis and Data Modelling, Cloud (Azure, AWS), DEVOPS or Data engineering certification, DAMA, Any Data Science certification, SAS certification, SQL, any Microsoft Power tools will be an added advantage.
Minimum Experience Level
- Total number of years of experience: 3–5 Years
Type of experience:
- Experience with data visualization and reporting tools (e.g., Tableau, Power BI)
- Proficiency in SQL and experience with database management and data profiling tools
- Skills in cleaning and preparing data for analysis to ensure accuracy and consistency
- Experience with data warehousing solutions to store and manage large volumes of data
- Firm understanding of ETL processes and data integration concepts
- Firm understanding of data management and governance practices
- Basic knowledge of data modelling and data warehouse architectures (e.g., star schema, snowflake schema)
- Strong analytical and problem-solving skills with attention to detail
- Excellent communication skills and ability to work collaboratively in a team environment
Technical / Professional Knowledge
- Data Visualisation
- Data Warehousing
- Data profiling - intermediate
- Data Governance and Compliance
- Data Pipelines and ETL tools (Ab Initio, ADB, ADF, SAS ETL)
- Databases (PostgreSQL, MS SQL, IBM DB2, HBase, MongoDB)
- Programming (e.g., Python, R)
- Cloud Data Engineering (Azure , AWS, Google)
- Data Analysis and Data Modelling
Deadline:17th July,2025
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Job Purpose
- To ensure that data assets are accurately built and continuously maintained through the discipline of metadata management to deliver simplistic, standardised and user-friendly data terms and definitions that underpin the data landscapes. Responsible for executing on Metadata strategies in line with Enterprise Data Management policies and frameworks.
Job Responsibilities
- Cataloguing of metadata (glossary, technical, business and operational) for all critical data elements across clusters.
- Identifying, logging, escalating, root cause analysis and the resolution of metadata issues in support of the resolution of metadata issues.
- Create and maintain process flows and data flows of critical business processes for documentation purposes.
- Integrate metadata in the approved metadata tools ensuring metadata standards, procedures and guidelines are adhered to.
- Monitor the ongoing assessment of metadata and processes to ensure defects and business process inefficiencies are identified.
- Metadata reporting: Create and provision reports based on the outcomes of monitoring metadata to ensure all stakeholders are informed of its completeness.
- Ensure the ongoing promotion of metadata services through effective communication, metadata training and change management through the creation of handbooks and manuals, formal training sessions etc. throughout Nedbank.
- Ensure that minimum metadata requirements to be met by all clusters are set.
- Use of Ab Initio to create metadata and create a view of all metadata across the enterprise
- Attend relevant sessions to drive adoption of metadata management best practices
- Stay abreast of industry trends and developments
- Understanding of data quality management in order to support the wider team
- Stakeholder engagement
- Reporting writing
- Data Process flow documentation
- Data cataloguing
- Data contracts/standards writing
- Policy interpretation and implementation
- Project management
- Interpret Data/System Architecture diagrams
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- BSc Information Science/Systems, BCom Informatics
Essential Certifications
- DAMA certified data management professional (CDMP) or similar data management certification
Preferred Certifications
- Process engineering, process optimisation, Business analysis
Minimum Experience Level
- 10 years’ experience, most of which should be in financial sector
- Data manipulation experience
- Solid understanding of metadata and data lineage
- Basic knowledge of programming languages
- Understanding of Data Governance Principles
Technical / Professional Knowledge
- Relevant software and systems knowledge
- Ab Initio Metadata Hub
- Metadata management
- Data Lineage
- Data Governance
- Business Analysis
Behavioural Competencies
- Adaptability
- Communication
- Decision Making
- Stress Tolerance
- Technical/Professional Knowledge and Skills
Deadline:9th July,2025
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Job Purpose
- The Head of Infrastructure Finance Africa is responsible for overseeing the financial management and strategic planning of infrastructure deals within the Africa region. This role is critical for ensuring the financial health and strategic growth of infrastructure deals within the investment banking franchise.
Job Responsibilities
- Generate sustainable earnings, with acceptable risk adjusted return by conducting infrastructure deals, managing & optimising efficiency ratios to reduce the cost to income ratio.
- Grow market share by building networks, the brand and originating transactions.
- Develop, engage and execute strategy and business achievement, including cost management to ensure team profitability.
- Achieving business objectives by aligning risk taking activities with risk appetite.
- Monitor market trends by researching, tracking and responding to client requirements and competitor activity.
- Grow bank wide profitability by retaining clients and supporting cross selling to relevant product areas.
- Ensure client retention and cross sell through constant communication and engagement.
- Drive the advancement of collaborative banking solutions to realise synergies.
- Contribute to the development of a robust and effective team through leadership and active participation.
- Deliver quality structured infrastructure solutions to meet requirements of existing and potential customers.
- Build relationships with identified external stakeholders by networking through targeted and informal interactions.
- Maintain relationships with key internal stakeholders by adhering to applicable internal risk policies.
- Participate in industry forums to contribute to thought leadership, evolution of the market and market standards.
- Develop and implement an integrated strategic business plan and budget by following 3-year planning cycle.
- Manage portfolio risk to maintain profitability and acceptable credit loss ratios.
- Manage credit risk by ensuring compliance with credit policy.
- Identify and mitigate operational risk by implementing controls.
- Manage risk by ensuring adherence to internal and external compliance and governance policies.
- Continuously enhance quality by reviewing and improving processes, systems and workflows.
- Drive efficiency by maintaining operational costs at optimal levels.
- Ensure optimal allocation of resources by assigning roles and responsibilities to achieve business objectives.
- Conduct regular and effective team meetings to monitor and evaluate delivery.
- Ensure alignment and achievement of strategy and create a completive advantage.
- Develop and introduce a people strategy that will create a culture that drives the vision and values.
- Build a high-performance team through managing resources, attracting and retaining critical staff.
- Ensure that the leadership agenda has been embraced by the division / function by ensuring leadership relevant strategies and plans have been implemented.
- Manage performance of direct reports and hold them accountable for managing the performance of their reports.
- Actively build a culture of improvement by ensuring the design and implementation of active talent management, succession planning strategies and obtaining buy-in from relevant stakeholders.
- Contribute to team effectiveness by participating in the recruitment and selection of senior staff.
- Optimise performance and motivation by holding managers accountable for developing their staff and themselves.
- Empower team to make decisions and recommend tailored solutions through coaching and mentoring practices.
- Ensure the achievement of targets by monitoring implemented Divisional EE and Transformation Plan.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- CA(SA)/CFA/Master’s Degree/Relevant Post Grad Qualifications
Minimum Experience Level
- 10+ years relevant experience in an Investment Banking environment, preferably including 3-5 years influencing and managing others in a sector or product-specific Specialised Finance environment, with a demonstrable track record of originating, structuring and executing deals, broad knowledge & skill application in all relevant aspects of Infrastructure Finance. Previous knowledge and experience of deal origination in African markets.
Technical / Professional Knowledge
- Budgeting
- Business administration and management
- Capacity planning
- Client service management
- Diversity management
- Employee training/development
- Financial Accounting Principles
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Strategic planning
Behavioural Competencies
- Coaching
- Cultivating Networks and Partnerships
- Customer Focus
- Entrepreneurship
- Operational Decision Making
- Initiating Action
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Job Purpose
- The Head: TMT and Digital Infrastructure Finance a is responsible for overseeing the financial management and strategic planning of Technology, Media, Telecommunications and Digital infrastructure deals. This role is critical for ensuring the financial health and strategic growth of these sector specific deals within the investment banking franchise.
Job Responsibilities
- Generate sustainable earnings, with acceptable risk adjusted return by conducting Technology, Media, Telecommunications and Digital infrastructure deals, managing & optimising efficiency ratios to reduce the cost to income ratio.
- Grow market share by building networks, the brand and originating transactions.
- Develop, engage and execute strategy and business achievement, including cost management to ensure team profitability.
- Achieving business objectives by aligning risk taking activities with risk appetite.
- Monitor market trends by researching, tracking and responding to client requirements and competitor activity.
- Grow bank wide profitability by retaining clients and supporting cross selling to relevant product areas.
- Ensure client retention and cross sell through constant communication and engagement.
- Drive the advancement of collaborative banking solutions to realise synergies.
- Contribute to the development of a robust and effective team through leadership and active participation.
- Deliver quality structured infrastructure solutions to meet requirements of existing and potential customers.
- Build relationships with identified external stakeholders by networking through targeted and informal interactions.
- Maintain relationships with key internal stakeholders by adhering to applicable internal risk policies.
- Participate in industry forums to contribute to thought leadership, evolution of the market and market standards.
- Develop and implement an integrated strategic business plan and budget by following 3-year planning cycle.
- Manage portfolio risk to maintain profitability and acceptable credit loss ratios.
- Manage credit risk by ensuring compliance with credit policy.
- Identify and mitigate operational risk by implementing controls.
- Manage risk by ensuring adherence to internal and external compliance and governance policies.
- Continuously enhance quality by reviewing and improving processes, systems and workflows.
- Drive efficiency by maintaining operational costs at optimal levels.
- Ensure optimal allocation of resources by assigning roles and responsibilities to achieve business objectives.
- Conduct regular and effective team meetings to monitor and evaluate delivery.
- Ensure alignment and achievement of strategy and create a completive advantage.
- Develop and introduce a people strategy that will create a culture that drives the vision and values.
- Build a high-performance team through managing resources, attracting and retaining critical staff.
- Ensure that the leadership agenda has been embraced by the division / function by ensuring leadership relevant strategies and plans have been implemented.
- Manage performance of direct reports and hold them accountable for managing the performance of their reports.
- Actively build a culture of improvement by ensuring the design and implementation of active talent management, succession planning strategies and obtaining buy-in from relevant stakeholders.
- Contribute to team effectiveness by participating in the recruitment and selection of senior staff.
- Optimise performance and motivation by holding managers accountable for developing their staff and themselves.
- Empower team to make decisions and recommend tailored solutions through coaching and mentoring practices.
- Ensure the achievement of targets by monitoring implemented Divisional EE and Transformation Plan.
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- CA(SA)/CFA/MBA/Relevant Post Grad Qualifications
Minimum Experience Level
- 10+ years relevant experience in an Investment Banking environment, preferably including 3-5 years influencing and managing others in a sector or product-specific Specialised Finance environment, with a demonstrable track record of originating and structuring deals, broad knowledge & skill application in all relevant aspects of specialised finance. Previous knowledge and/ or experience in Technology, Media, Telecommunications and Digital infrastructure or in the Technology, Media, Telecommunications and Digital sector will be beneficial.
Technical / Professional Knowledge
- Budgeting
- Business administration and management
- Capacity planning
- Client service management
- Diversity management
- Employee training/development
- Financial Accounting Principles
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Strategic planning
Behavioural Competencies
- Coaching
- Cultivating Networks and Partnerships
- Customer Focus
- Entrepreneurship
- Operational Decision Making
- Initiating Action
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Job Purpose
- To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.
Job Responsibilities
- Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
- Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
- Improve results by tracking and analysing financial reports against agreed measures.
- Understand clients business and needs through proactive client relationship management according to portfolio mandate.
- Build relationships with internal stakeholders through communication and networking as determined by client needs.
- Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
- Complete tasks through planning and reviewing against set targets.
- Manage resources (time, processes and support teams) to optimize value against client expectations.
- Comply with risk standards,policies and procedures through training and development as required by group complianceframework
- Research and analyse information by using problem solving techniques to propose solutions for work challenges.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Must have completed a Degree/Diploma in Business or Finance related qualifications
- FAIS Accreditation Regulatory Examination Level 1
Minimum Experience Level
- Must have 2-3 years in a relationship management or banking environment
- Must have 2 -3 years' Sales experience in a target driven environment?
Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Business Acumen
- Business principles
- Business writing
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Nedbank policies and procedures
- Nedbank vision and strategy
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Decision-making process
- Nedbank culture
- Cluster Specific Operational Knowledge
Behavioural Competencies
- Communication
- Energy
- Building Trusting Relationships
- Managing Work
- Sales Disposition
- Sustaining Customer Satisfaction
Deadline:9th July,2025
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Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Deadline:9th July,2025
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Job Purpose
- To assist in executing and implementing transactions with targeted clients of the bank related to lending and other structured transactions in Property Finance Commercial team.
Job Responsibilities
- Assist in the preparation of credit papers (applications, memos, updates, reviews) by conducting historical financial analysis, financial modelling & debt scoping with related commentary, Industry & competitor analysis and sanctions screening.
- Assist with the review of legal documents by cross referencing approved terms to draft legal agreements and ensure incorporation of all other commercial terms in the legal documents.
- Support the building and maintaining of external stakeholder relationships by meetings on behalf of associates & principals, drafting list of requirements from clients and taking notes in relevant forums.
- Build and maintain internal stakeholder relationships by liaising and collaborating with relevant stakeholders and facilitating the sign off of relevant transactions.
- Ensure completion of high-quality credit papers within specified timelines by planning, scheduling, researching & gathering information, managing own time, reviewing own work and preparing in advance.
- Support effective execution of transactions by applying your skills, modelling, researching and analysing investment proposals. Capturing of deals on Infiniti/SAP, running returns, understanding the pricing model to ensure the Bank makes the best returns and completing desktop valuation reports
- Meet performance targets by executing transactions in collaboration with internal and external stakeholders.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Relevant Honours degree, CA(SA), CFA
Minimum Experience Level
- 2-3 years property or lending sector experience in Investment Banking or similar industry.
Type of Exposure
- Identify and Developing ways to minimize risks
- Assisting stakeholders to obtain buy-in for concepts and ideas
- Sharing information in different ways to increase stakeholders understanding
- Brainstorming ways of improving a product or situation
- Challenging the status quo with a view to improving the environment or peoples understanding
- Understanding stakeholder needs
- Working with a group to identify alternative solutions to a problem
- Analysing and interpreting quantitative and qualitative data
- Managing multiple transactions Identifying trends
Technical / Professional Knowledge
- Banking procedures
- Business principles
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Relevant regulatory knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
- Numeracy
Behavioural Competencies
- Adaptability
- Applied Learning
- Communication
- Customer Focus
- Work Standards
- Managing Work
- Technical/Professional Knowledge and Skills
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Job Purpose
- The Specialist: Collective Investment Scheme (CIS) Compliance is responsible for overseeing and ensuring the compliance with all regulatory and fiduciary obligations under the applicable CIS, Pension Fund and Companies Act legislation. This role ensures that all Funds are monitored and reviewed in accordance with applicable laws, trust deeds, and industry best practices. Interact, maintain and build strategic partnerships with the Financial Sector Conduct Authority (FSCA) and the client.
Job Responsibilities
- Client services.
- Stay abreast of developments in field of expertise.
- Knowledge sharing with team members.
- Analyse new legislation and provide comments to relevant parties (internal and external).
- Compliance monitoring and breach management in terms of identification, reporting and resolution.
- Reporting to key stakeholders.
- Analyse Hedge Fund Risk reports.
- Develop and maintain trustee department procedures and processes in line with applicable legislation.
- Adhere, identify, assess, and mitigate compliance and operational risks related to the compliance role.
- Ensure that service level directives are met.
- Build strategic relationships between the client service team and other stakeholders.
- Resolve exceptions that arise by taking appropriate action to minimise risk.
- Ensure that trustee fees are collected in accordance with the applicable process.
- Support regulatory reviews and audits by ensuring access to accurate, up-to-date compliance records.
- Collaborate with operational departments to provide appropriate client solutions.
- Represent the trustee in relevant industry forums and provide regulatory updates to stakeholders.
- Conduct service provider reviews.
- Understand and embrace the Nedbank vision and values, leading by example.
Essential Qualifications - NQF Level
- Bachelor’s degree in law, Commerce, Financial Management, or related field.
- Postgraduate qualification in Compliance, Risk Management, or Financial Services Regulation.
Minimum Experience Level
- 2-5 years of experience in the South African collective investment scheme or trustee environment, with a strong focus on compliance.
Technical / Professional Knowledge
- Financial Accounting Principles
- Change management
- Principles of project management
- Business administration and management
- Management information and reporting principles, tools and mechanisms
- Service level agreements
- Consumer behaviour
- Client service management
- Diversity management
Behavioural Competencies
- Customer Focus
- Communication
- Earning Trust
- Coaching
- Delegation and Empowerment
- Building Partnerships
Method of Application
Use the link(s) below to apply on company website.
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