Available Roles at Core Group

Key Responsibilities

Digital & Print Design

• Create digital assets for social media, web banners, newsletters, and display ads.
• Design print materials such as brochures, flyers, in-store posters, packaging, and point-of-sale (POS) materials.
• Ensure all designs are on-brand, visually engaging, and aligned with campaign objectives.

Advertising & Marketing Collateral

• Develop marketing materials for product launches, promotions, and campaigns across multiple channels.
• Create ad creatives for Google, Facebook, Instagram, and programmatic display ads.
• Work on retail-focused designs to enhance the customer shopping experience.

UI & Digital Experience (Advantageous but Not Required)

• Assist in designing user-friendly interfaces for landing pages, digital tools, and web assets.
• Support the optimisation of digital customer journeys.
• Work with developers to ensure seamless design implementation.

Brand Consistency & Visual Identity

• Maintain and evolve the iStore brand identity across all creative executions.
• Ensure design consistency across all marketing and advertising materials.
• Work within brand guidelines while bringing fresh creative ideas to the table.

Collaboration & Project Execution

• Work closely with copywriters, marketers, and developers to create compelling campaigns.
• Manage multiple projects while meeting deadlines in a fast-paced environment.
• Take ownership of projects from concept to final execution.

Required Skills & Experience

• 3-5 years of experience in graphic design, digital design, or a related field.
• Proficiency in Adobe Creative Suite (Figma, Photoshop, Illustrator, and InDesign). After Effects is a plus.
• Experience designing for both digital and print in an advertising and marketing environment.
• Strong layout, typography, and branding skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Excellent attention to detail and creative problem-solving skills.

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• You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences. 
• We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.  
• This role is ideal for someone that would need a little flexibility and not a full time role at current.  You will be in a flexible position where you will only be required to work 138 hours per month.  

If you thrive on teamwork and great customer service. This position might just be for you.

• Do you have a minimum of a Matric certificate?
• Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
• Are you passionate about our products and have some experience? 

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Job Description 

• The Device Enrolment Officer is required to perform the Enrolment of Devices on the Apple Device Enrolment Solution as well as perform research and development to ensure improved service delivery to the organisation both on Device management and End User Experience. 
• All support matters are attended to in a timely and professional manner by this role ensuring for a stellar Customer experience. 

Role Objectives 

End User Support 

• Perform Device Enrolments using existing solution in use. 
• Track Device Enrolment Progress. 
• Update and provide feedback to the partners on the Device Enrolment Status. 
• Provide partners/customer with the required customer Support, and identify potential immediate solutions, to answer the requirement and make recommendations on procedural improvements.
• Identify trends and frequent problems, address these issues by work around temporarily and more permanent solutions to be provided by creating automations. 
• Work closely with technical services specialists to support the preparation of any training material. 
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff or Support Partners. 

Research and Development 

• Determine the requirements needed (for example Scripts, Add Ons, Setups, new way of handling, new process or certification needed), to achieve the solution required by the business.

Documentation 

• Identify and document all processes and procedures relevant to the Device Enrolment Program and related offering. 
• Revise existing published processes and procedures as and when required. 
• Create and update all supporting Documentation for all elements of the solution in use. 

Project Management 

• Create the required Scope for the requirements. 
• Drive the Project to implement the required upgrades to meet the requirements identified. 
• Plan and conduct the agreed pilots/trials, the additions and related applications, before being sent to customers. 
• With direct supervision, support more complex projects and participate in customer briefing or debrief meetings ensuring smooth delivery process and updates on progress of projects. 

Competencies and Skills 

• Strong analytical skills. 
• Attention to detail. 
• able to accommodate phone calls and after hours communication required to resolve issues.
• Adaptable and react to changes in the business but can also think proactively and anticipate needs as we continue to grow. 
• Strong collaborative approach and are able to build effective relationships, drive user satisfaction and resolve pain points with a sense of urgency which you do with a smile. 
• Able to find a balance between maintenance, support, innovation, and process improvement for effective time management and prioritisation. 

Experience and Education 

• Completed Matric with an IT tertiary qualification 
• Familiar with Mobile Device Management solutions

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You need to have:

• A Completed Matric (Tertiary Qualification would be advantageous)
• 1+ years admin experience in a retail environment or a degree
• 2+ years admin experience in a different industry

The right person for this role is someone with:

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Situational Awareness : Understanding the situation, demonstrating the right attitude, and taking timely action
• Organisation and Planning : Building, enabling and aligning great teams to deliver organisational commitments and plans 
• Effective Communication : Clear and impactful communication to address the specific needs of different audiences, using multiple formats and tools

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• As the iStore Manager, you are at the steer of our helm. You would be responsible and accountable for the store and all its operations.
• You would lead the teams to ensure they perform at their best, and ensure both your team and your customers have a valued experience. You would be responsible for the Store to achieve or exceed its unit, financial and developmental targets.
• Your store would need to be synonymous with anything Mac in the customers eyes.

You need to have:

• A Completed Matric (Tertiary Qualification would be advantageous)
• 5+ years leading large teams in a complex and high turnover environment
• Matrix management capability to ensure co-operation across business functions
• Proven ability to work in a fast-paced environment, desire to learn quickly, being agile and nimble whilst thinking strategically
• Understanding corporate strategic direction and targets
• Proven track record of excellent customer experience
• Experience in compiling report on store performance.
• Proven track record of driving Store targets and results
• Retail operations experience and knowledge