Available Roles at LexisNexis South Africa

About the Role

• As a Subscription Retention Consultant, you will be responsible for maximizing customer loyalty. You will also drive revenue through effective subscription retention strategies. Your role involves building solid relationships with customers to ensure they derive optimal value from LexisNexis products and services. You will also focus on achieving targets related to new sales, upsells, and reinstatements.

Responsibilities

• Serving as a brand ambassador embodying company values while meeting and exceed call rate and cancellation investigation targets.
• Achieving monthly subscription reinstatement goals and attain annual targets for incidental new sales and conversion of pending and credit leads.
• Ensuring timely logging of reinstatement orders in CRM/Peoplesoft on a weekly basis and contacting cancelled subscribers as per database leads.
• Updating CRM with accurate cancellation codes and correct records while preparing follow-up reports for proactive retention measures on products not reinstated.
• Maintaining professional telephone and written correspondence etiquette
• Taking ownership of customer requests, coordinating with other departments as needed to resolve issues within specified timeframes.
• Following up with customers to ensure their needs have been fully met including identifying and recommending improvements to existing procedures and systems.
• Attending product, technical, CRM/Peoplesoft, and procedural training sessions as required and stay informed about relevant products.

Requirements

• Have 2-5 years of experience in sales and customer service role.
• Must have been in a retention role previously (preferably).
• Have experience with systems training e.g CRM, PeopleSoft, BI
• Be familiar with working in a changeable, constantly evolving and rapidly growing product sales environment.
• Be able to interact with customers in a consultative approach and problem-solve.
• Display exceptional interpersonal and communication skills including ability to collaborate effectively.
• Be a self-starter with a consistent track record in a target driven environment
• Have a positive attitude, resilience, and be willing to continuously learn.

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About the Role

• At LexisNexis we develop the legal profession’s most innovative products for data analysis, visualization, and research. We use the latest techniques in AI, machine learning, and data visualization to uncover insights about judges’ rulings, build forecasts of likely outcomes, and reveal critical connections in massive datasets spanning the law, news, and finance. 

Responsibilities

• As a senior data engineer on our team, you will work on new product development in a small team environment writing production code in both run-time and build-time environments. You will help propose and build data-driven solutions for high-value customer problems by discovering, extracting, and modeling knowledge from large-scale natural language datasets. You will prototype new ideas, collaborating with other data scientists as well as product designers, data engineers, front-end developers, and a team of expert legal data annotators. You will get the experience of working in a start-up culture with the large datasets and many other resources of an established company. You will also:
• Build and scale data infrastructure that powers real-time data processing of billions of records in a streaming architecture
• Build scalable data ingestion and machine learning inference pipelines
• Build general-purpose APIs to deliver data science outputs to multiple business units
• Scale up production systems to handle increased demand from new products, features, and users
• Provide visibility into the health of our data platform (comprehensive view of data flow, resources usage, data lineage, etc) and optimize cloud costs
• Automate and handle the life-cycle of the systems and platforms that process our data

Requirements

• Masters in Software Engineering, Data Engineering, Computer Science or related field
• 2-3 years of relevant work experience
• Strong Scala or Java background
• Knowledge of AWS, GCP, Azure, or other cloud platform
• Understanding of data modeling principles.
• Ability to work with complex data models.
• Experience with relational and NoSQL databases (e.g. Postgres, ElasticSearch/OpenSearch, graph databases such as Neptune or neo4j)
• Experience with technologies that power analytics (Spark, Hadoop, Kafka, Docker, Kubernetes) or other distributed computing systems
• Knowledge of API development and machine learning deployment

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About the Role

• This position exists to provide direct input to project plans, schedules, and methodology in the operation and maintenance of multiple system environments. Candidate responds to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product offerings. This position is also responsible for triage change management support.

Responsibilities

• Diagnose system performance problems using available standard performance tools and system indicators such as queue lengths, CPU utilization, etc.
• Install program products and system components
• Demonstrate thorough understanding of all system components and of program products assigned to support.
• Work closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlines.
• Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
• Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.
• Demonstrate thorough understanding of major system components in completing assigned tasks (i.e., storage systems and Windows infrastructure).
• Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
• Demonstrate knowledge of system components in completing assigned tasks (i.e., storage systems, and Windows/Virtual infrastructure).
• Develop lists/scripts for execution of commonly used processes and automation of simple tasks.
• Proper management and implementation of team changes and service requests.
• Proper creation, execution, documentation, and closure of tasks, changes, and requests.

Requirements

• 5+ years of Systems Engineering experience
• BS Engineering/Computer Science or equivalent experience required
• Experience of Windows infrastructure.
• Experience in VMware Management.
• Window OS installation and troubleshooting.
• Experience in virtual server environments.
• Experience in scripts automation.
• Understanding of Cloud implementation
• Experience with SFTP
• Experience in Defender A/V
• Experience in Credential Guard
• Experience in MECM Patching Process
• Strong critical thinking skills.
• Good oral and written communication skills.

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BASIC FUNCTIONS:

• This position performs complex research, design, and software development assignments within a software functional area or product line, and provides direct input to project plans, schedules, and methodology in the development of cross-functional software products. This position performs software design — typically across multiple systems; mentors more-junior members of the team; and talks to users/customers and translates their requests into solutions.

QUALIFICATIONS:

• 5+ years of Software Engineering experience
• BS Engineering/Computer Science or equivalent experience required

TECHNICAL SKILLS:

• Advanced knowledge of software development methodologies (e.g., Agile, Waterfall).
• Strong proficiency with data manipulation language including optimization techniques.
• Strong understanding of normalized/dimensional data modeling principles.
• Strong knowledge of multiple data storage subsystems.
• Expertise in development languages including but not limited to: Java/J2EE, JavaScript, JSP, C/C++, HTML, XML, SQL, Windows, UNIX, and .Net.
• Strong research skills.
• Strong knowledge in industry best practices in development.
• Knowledge in using and developing applicable tool sets.
• Ability to interface competently with other technical personnel or team members to finalize requirements.
• Ability to work well with internal and external technology resources.
• Knowledge of test-driven development.
• Ability to write and review portions of detailed specifications for the development of complex system components.
• Ability to complete complex bug fixes.
• Good oral and written communications skills.

ACCOUNTABILITIES:

• Interface with other technical personnel or team members to finalize requirements.
• Write and review portions of detailed specifications for the development of complex system components.
• Complete complex bug fixes.
• Work closely with other development team members to understand complex product requirements and translate them into software designs.
• Successfully implement development processes, coding best practices, and code reviews.
• Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders.
• Resolve complex technical issues as necessary.
• Train entry-level software engineers as directed by department management, ensuring they are knowledgeable in critical aspects of their roles.
• Keep abreast of new technology developments.
• Design and work with complex data models.
• Mentor less-senior software developers on development methodologies and optimization techniques.
• All other duties as assigned.

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About the Role

• In this role, you will be helping to provide legal practical guidance and market insight. You will be reviewing documents, undertaking legal research, drafting content and maintaining trackers. 

Responsibilities

• Reviewing new and existing content for quality and legal accuracy, and making recommendations for process improvements
• Monitoring of developments and inputting information to maintain trackers of consultations, cases and dates
• Drafting practical guidance content (eg FAQs, practice notes, precedents, trackers, checklists, etc)
• Conducting legal research and liaising with subject matter experts within the Practical Guidance practice area teams 
• Arranging and taking notes at Editorial Board and other meetings and liaising with attendees where required
• Supporting the development and implementation of initiatives to grow and improve the Lexis+ offering

Requirements

• Have a degree in Law, or equivalent experience
• Demonstrate an eye for detail and a quality oriented focus
• Be able to demonstrate excellent research and writing skills
• Have a good understanding of legal issues, procedures and content types
• Be able to think creatively, handle multiple tasks simultaneously and work to strict deadlines
• Be able to communicate influentially and effectively to a range of audiences, including senior stakeholders
• Be a natural, innovative problem solver, able to collaborate with your team to resolve issues
• Have an understanding of, and willingness to use, social media and new technology