Available Roles at Sabre Corporation

GENERAL DESCRIPTION:

• Responsible for the overall satisfaction, acquisition, retention & development of the assigned Accounts.
• Act as the link for all client needs, liaising/coordinating various departments to ensure customer support and satisfaction. 
• Prepares and coordinates the major deals and maintains key customer contacts at senior levels
• Focus on deploying a superior account planning and a consultative sales methodology approach in order to maintain a high level of service and increased sales penetration to existing accounts.
• Under general direction, responsible for managing existing customer relationship/ contact and customer retention through renewals.
• Build, develop and maintain relationships with Account decision-makers to develop opportunities, maintain, and expand business within the accounts, visiting clients and performing product demos as required. 
• Assume full responsibility for clients in portfolio. 
• Assist the Commercial Director in Request for Proposal Response presentations to potential customers in order to acquire new Accounts. 
• Gathers the market intelligence covering competitors' products and sales strategies
• Maintain a high level of current knowledge of the product portfolio and the benefits of specific products for Accounts as well as of other account-specific information (trends, strategy, competitors, pricing, etc.). 

PROFESSIONAL BACKGROUND:

• University degree, MBA an asset. 
• Proven experience in account management
• Experience in managing business relationships and driving growth with customers.
• Commercial expertise - Ability to build and implement an integrated Account Development Plan. Track record of Account management including complex negotiations within very competitive environments. 
• Extensive experience in selling services / products in service industries with intensive use of technology 
• Proven ability to quickly understand and analyze complex technical requirements and business needs. 
• Excellent presentation skills. Experience of designing and delivering training programs an advantage.
• Pro-active team player who understands collaboration and sharing.
• Ability to work in a dynamic, entrepreneurial organization, both in a team and in an independent environment.
• Strong interpersonal and influencing skills with the courage and willingness to challenge the status quo to drive business objectives.
• Extensive experience and network in the tourism/travel/leisure & business travel industries 
• Open to change with experience of change management, innovation and transformation initiatives in a technology driven environment.
• Fluency in English.

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Team Description

• Our team is looking for a Product Technology Consultant who will be a part of our Product Solution Delivery team. This is a high impact opportunity that consults our agency customers on product upgrades, implementation and technology integrations. develop and drive the strategic direction for one of the leading global travel technology companies.

Role and Responsibilities:

• Provide Trainings and floorwalking for prospect, conversion and existing customers across Africa
• Responsible for the project management and delivery of IT consulting services
• Works with user groups to identify, develop, acquire, and implement methodologies for the installation of new information systems or integration of existing systems
• Coordinate in the acquisition and installation of hardware, software, databases, and peripherals that meet client needs
• Manage customer driven and Sabre led initiatives by supporting product demos, evaluation, testing, configuration, rollout and adoption
• Proactively consult with your customers on best practices for Sabre solutions
• Map Sabre solutions and customer needs to drive differentiated value and optimal performance
• Advocate for your customer regarding the resolution of complex technical issues that affect the implementation, operation, and utilization of Sabre products
• Be the voice of your customers by partnering internally with sales and product teams proposing changes in solutions that result in increased efficiency or adoption by your customers
• Showcase the Sabre Products and APIs that best align with the needs of your customers by leading technical presentations, product demonstrations and workshops
• Work closely with customer’s development teams to help them integrate Sabre’s products into their technology stack
• Provide project management guidance and oversight of key technical engagements to ensure successful implementations

Qualifications and Education Requirements:

• Minimum 3 years of relevant work experience
• Bachelor’s degree
• Possess the necessary technical skills to study and analyze system needs and handle systems development, systems process analysis, design and re-engineering
• Deep understanding of the travel industry and ecosystem
• Proficient knowledge and hands on experience with Sabre products
• Strong consultative or collaborative leadership among customers and internal stakeholders in order to achieve business and technical objectives
• Excellent customer service and communication skills
• Familiarity with mid/back office tools and corporate/leisure online booking tools
• Ability to analyze and trouble-shoot
• Attention to detail and ability to multi-task to support multiple customers Experience in an Online Travel Agency or any eCommerce business environment
• Experience with Sabre APIs using tools such as Soap or Postman is a plus
• Competency in training technical teams on functional and business processes
• Knowledge of NDC
• Languages - English plus French or any additional language preferred