Career Opportunities at Guardrisk

Role Purpose    

• Audit and monitor Binder Agreements as per audit programme. 

Requirements    

• Matric
• FAIS compliant
• An insurance/ relevant qualification
• At least 5-10 years relevant working experience, with some supervisory functions
• A comprehensive understanding of multiple short term insurance products
• A comprehensive understanding of standard and non-standard insurance facilities, with specific focus on aggregates and related facilities
• Sound knowledge of Commercial, Fleet and Corporate type claims

Duties & Responsibilities    

• Audit and monitor all functions in terms of agreements including monthly reports, float recons and bordereaux requests.
• Follow up on audit findings and ensure that findings are actioned promptly and all issues closed
• Ensure communication and alignment of broker responsibilities with all impacted stakeholders.
• Ensure mandate is set and adhered to by the party to whom responsibilities are delegated
• Identify, track and remedy claims leakage at the respective delegated parties
• Provide quality assurance oversight into all claims 
• Assess accuracy and quality of usage of the claims system
• Recommend enhancements to the system
• Assess on an ongoing basis process efficiencies in the claims space and recommending solutions to the management team where deficiencies are detected
• Conduct random reviews to assess capacity and competency
• Implement generally accepted audit methodology within the quality assurance program

Competencies    

• Business acumen 
• Customer orientated 
• Attention to detail 
• Analytical 
• sound organisational, planning and communication skills

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Role Purpose    

• Responsible for underwriting of new and renewal business on Corporate Property and Mining Risks.

Requirements    

• At least 10-15 years Corporate Property underwriting experience
• Proven track record of underwriting experience e.g. assessing exposure,understanding risk reports, underwriting levels and risk rating
• Very good communication skills (both written & verbal)
• NQF Level 4: Short-Term Commercial Lines min 60 Credits
• Successfully completed the RE 5 Examination Level 1

Duties & Responsibilities    

• Ensuring that risks are written within the company’s risk appetite and complies within the reinsurance/underwriting treaties and internal mandates
• Monitoring and taking corrective action on badly performing risks
• Maintain an acceptable loss ratio
• Maintain policy wording drafts and ensure that the product remains competitive with market offering
• Dealing with day to day queries and amendments to existing policies
• Providing brokers with advice
• Maintaining and building good customer relationships with brokers
• Conducting product training to brokers
• Provide input into building and designing various aspects of the products on a designated system
• Provide comparisons between the competitors’ products
• Do broker visits with a view on growing the Corporate Property footprint including the overall footprint of the associated business products

Competencies    

• Ability to work under pressure
• Negotiating skills
• Good communication skills
• Policy, product and systems knowledge
• Interpersonal skills
• Problem solving and analysis
• Detail orientated
• Numeric skills
• Customer service orientated
• Building relationships

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Role Purpose    

• Responsible for the registering, processing and assessment of claims in terms of recoverability under the policy and all other administration of engineering insurance claims and to validate claims against the policy including checking for any potential fraudulent activity.

Requirements    

• Relevant tertiary qualification
• At least 5 years’ experience in Engineering insurance

Duties & Responsibilities    

• Acknowledge claims within the time frame defined by SLA’s
• Request relevant information and documentation
• Appointment of Surveyor (if required)
• Validate recoverability of claims in terms of the policy
• Make recommendations to Management and comment on claims
• Adjust claim calculation in terms of the policy
• Manage claims diary
• Manage claim recoveries
• Apply Vat Rules in respect of claims
• Apply policy excess/deductible
• Understand and interpret contractual obligations and responsibilities in respect of various parties relative to a claim
• Participate in monthly claims meetings
• Register, repudiate/reject and pay claims
• Responsible for preparation of agreement of loss

Competencies    

• Business acumen 
• Analytical 
• Attention to details 
• Good communication skills 

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Role Purpose    

• Responsible for the profitable growth and management of a portfolio of Specialty Insurance and Property risks.

Requirements    

• A relevant degree
• Diploma in Short-Term Insurance
• RE 5 Certificate for Representatives
• FAIS compliant
• At least 15 years working experience in the insurance industry
• Exposure to and in-depth knowledge of all Specialty Products
• In depth knowledge and understanding of Property underwriting across Corporate, Mid-Corporate and Commercial sectors
• At least 10 years management experience
• Strong business relationships and senior profile within the Western Cape

Duties & Responsibilities    

• Retain and grow the Specialty Lines portfolio in the Western Cape, with specific focus on Structured Motor, A&H, Liability and Financial Lines
• Grow the Property portfolio in the Western Cape in collaboration with the local Sales and Marketing representative
• Responsible for overall profitability of Specialty Lines of business within the Western Cape
• Pursue relevant profitable growth opportunities that would allow GGI to achieve its strategic targets and objectives
• Ensure that existing relationships with brokers and other role players are strengthened and built on a continuous basis
• Ensure that new relationships are established to support the growth plans of the Specialty and Property Lines of business, as well as the greater GGI
• Provide support to Brokers on complex risks in order to find insurance solutions for clients
• Evaluate client needs and requirements to enhance cross selling of other Guardrisk products
• Achieving the annual business targets in the Western Cape for each Product Line
• Assess and underwrite those risks which fall within his/her Underwriting Mandate
• Conduct full risk and underwriting assessment for referral on those risks outside of Underwriting Mandate
• In conjunction with the Sales and Marketing Team, co-ordinate Broker visits and Broker engagements in the Western Cape
• Co-ordinate efforts across various lines on strategic and target accounts within the Western Cape
• Underwriting and liaison responsibility on certain strategic accounts outside of the Western Cape
• Build, maintain and continuously strengthen all relationships with the various GGI Product, Support and Reinsurance Divisions
• Provide input on reinsurance requirements of respective product lines
• Stay abreast of developments in the local and global insurance markets
• Maintain professional relationships with all customers, suppliers and trade connections of the MMH Group with a view to maintain and improve the group’s reputation and goodwill

Competencies    

• Business Acumen
• Client Orientated
• Collaborative
• Innovative
• Relationship management and networking

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Role Purpose    

• Overall leadership withinin and management of specific insurance product offering with the GGI division. Stakeholder management with all sectors to ensure that the key goals of the division from a personnel,revenue and expense management are achieved.

Requirements    

• Matric
• FAIS compliant
• RE5 Short Term (Commercial and Personal Lines)
• Insurance Exams
• Computer Literacy,minimum MS Office suite
• At least 10 years’ experience in commercial underwriting or sales
• At least 5 years’ management and leadership experience of a team of specialist underwriters and / or portfolio managers
• Technical knowledge on the underwriting of Non-Motor and Motor Commercial risks
• Good marketing skills and strong established relationships with short term broker market

Duties & Responsibilities    

• Analyses quality and quantity of risks underwritten and prepare reports that review broker / intermediate books and profit / growth trends with recommended action plans
• Analyses regional underwriting performance, identifying problems within the portfolio and proposed action plans to address / rectify portfolio performance
• Monitors market conditions, competitive landscape and researches risk, environment and factors necessary to grow new business of identified accounts
• Knowledge of facultative placements
• Ensure all risks are written within our Treaty limits
• Ensure no declined risks are accepted or renewed
• Performs analysis of complex accounts by combining past experience, intuition and commercial / business acumen to fully understand the risk to enable strategic portfolio decisions to be made
• Ensures the portfolio achieve production, profitability and service objectives
• Quote, price and underwrite renewal policies and endorsements, primarily for complex or service sensitive accounts
• Monitors risk selection and pricing decisions for portfolio/s both on a book of business and at an individual account level
• Understands workflows during high volumes and identifies and / or streamlines existing processes or systems to maintain quality 
• standards and achievement of service level agreements
• Proactively identifies opportunities through detailed performance plans with actions, accountabilities and scheduled performance checkpoints to maximize profit and pipeline management of the portfolio/s
• Works with Sales to market organisational products and services to drive broker and company results, including products that may enhance an integrated financial customer offering
• Works with the Sales team to build solutions for brokers to increase portfolio profitability and growth by understanding the customer appetite for organisational products, reasons for policies not being taken up, reasons for service failures and competitor product offerings
• Works with Sales to communicate with brokers to establish the organisation as the provider of choice
• Communicates product, technology changes, industry trends, process inefficiencies and portfolio objectives against plan to the portfolio team
• Completes broker visits with portfolio Sales team when required to develop new accounts, service existing accounts, review broker performance, and enhance broker relationships
• Leads delivery of appropriate customer service levels. Follows up and ensures proper handling of escalated customer service requests
• Ensures that tools, training and support are in place to positively impact success for the brokers within the region
• Identifies and communicates training needs and opportunities. May assist in the development or training content as a subject matter expert
• Staff leadership, management within various divisions
• Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements
• Ensure adherence to organisational policies, practices, guides, mandates and procedures
• Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery
• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures
• Comply with corporate governance policies, procedures and standards
• Operate within agreed mandates
• Align own behaviour with the organisation culture and values
• Share and transfer product, process and systems knowledge to colleagues
• Ensure achievement of own performance objectives
• Actively share information with other team members regarding successes, issues, trends and ideas
• Actively participate in own professional development and career path
• Actively promote a culture of learning and high performance culture amongst team members
• Actively promote a culture of learning and high performance culture amongst team members

Competencies    

• Business Acumen 
• Collaborative 
• Networking skills
• Client orientated